Do a search , there area so many bad customer server reports on MadCatz, I can't speak to the x52 but I have the x55 and had thier mouse.. both failed multiple times and the customer support , while friendly, was terrible
Madcatz - consumer be warned and buy knowing your product will probably fail and cost you $20+ to ship it back to them, then wait 2 months + to receive a replacement
I have the x55, stick stopped being recognized by USB. Shipped back for repairs, under warranty (at my expense) 2 weeks later told, I am due a replacement but they are out of stock and wont get any in until some time in January. They said I am pretty much SOL. This is the 4 time I had a MADCatz product fail while under warranted. My suggestion, don't buy MadCatz under any circumstance. Great designs terrible implementation and customer service.
Mad Catz X55 x-55 mean time to failure 6 months
Mad catz - needs a new CEO that will revamp production.
x-55 just sad
<update>
So the tech just told me that it will the stick will not be in (shipped) until February and there is no plans to do anything to make me a happy customer, pretty much just suck it up. So my stick is broken and I will be with out it for more than 2 months. MadCatz is a pretty bad company, I would say.
Only a fool would bye their products after reading any of the customer support issues. I am surprised that Star Citizen would have anything to do with a company that is known for its poor quality control and customer support. Makes me wonder about Chris Roberts, why wouldn't this be a major concern to him?
just do a search :
https://www.reddit.com/r/starcitizen/comments/3vfrwc/how_do_you_feel_about_saitekmadcatz_and_the_sc/