Dear Frontier Team,
In times when player accounts are often hacked and stolen (see e.g. Steam), their protection is even more important. Many game manufacturers therefore use two-factor authentication as standard to protect their customers.
You also already use this security method in various places:
- Elite Dangerous launcher: Sending an activation code by email when logging in with an unknown PC.
- Frontier Forum: Generating a code using an authentication app such as Google Authenticator to log into the account.
Unfortunately, this protection is not consistently enforced. Two-factor authentication is neither used nor even offered in the settings for the Frontier customer account, over which I´ve purchased E: D and many other things over the years; so this account is vital to me. At this point, only the email address and password are sufficient to log in. No further code is required.
And that is where the problem lies:
If this data is stolen, e.g. through a hack, the thief not only gains access to my valuable user account and can use it to make purchases. Since this log-in data is also used to dial into Elite Dangerous, a thief could lock me out just by changing the password. I know what I´m takling about. This happened to my Sony Playstation account once and it was very hard to regain access. I don´t want this to happen to my much, much more important Frontier account.
Therefore, I do have an urgent request:
Please give us customers the option to secure our valuable user accounts at Frontier via two-factor authentication as well, as you already do on the Frontier forum.
Thank you very much!
Kind regards and stay healthy,
CMDR J0ker_MDK
In times when player accounts are often hacked and stolen (see e.g. Steam), their protection is even more important. Many game manufacturers therefore use two-factor authentication as standard to protect their customers.
You also already use this security method in various places:
- Elite Dangerous launcher: Sending an activation code by email when logging in with an unknown PC.
- Frontier Forum: Generating a code using an authentication app such as Google Authenticator to log into the account.
Unfortunately, this protection is not consistently enforced. Two-factor authentication is neither used nor even offered in the settings for the Frontier customer account, over which I´ve purchased E: D and many other things over the years; so this account is vital to me. At this point, only the email address and password are sufficient to log in. No further code is required.
And that is where the problem lies:
If this data is stolen, e.g. through a hack, the thief not only gains access to my valuable user account and can use it to make purchases. Since this log-in data is also used to dial into Elite Dangerous, a thief could lock me out just by changing the password. I know what I´m takling about. This happened to my Sony Playstation account once and it was very hard to regain access. I don´t want this to happen to my much, much more important Frontier account.
Therefore, I do have an urgent request:
Please give us customers the option to secure our valuable user accounts at Frontier via two-factor authentication as well, as you already do on the Frontier forum.
Thank you very much!
Kind regards and stay healthy,
CMDR J0ker_MDK
