Video Proof of Keepers not feeding animals

Mctittles

M
Source: https://www.youtube.com/watch?v=BcEWTVjx030


For awhile the keepers were feeding the lemurs in my habitat fine but one day they just stopped. I had to put all of them in quarantine to stop them from dying.

Things I've tried:
Deleting all food and food enrichment items and purchasing a new single food tray.
Firing and rehiring keepers.
Deleting and replacing the habitat door and barrier sections.
Moving animals to trade center or quarantine and back.


I'm not sure what to do but can't play anymore cause my zoo won't make any more money without animals. Was in the process of earning for a new habitat before this started.
 

Dr4gon

Dr4gon
They are already aware of people complaining, but than someone comes in your topic that his keepers always feed the animals. They come and look first, and than go and get a bucket. But if the distance is to big, he will go on a coffee break for a week or two and keeps the message "keeper on the route" open so no other keeper will do it. And personally the devs blame it all on us. We just have to get gut.

Ps. I set a keeper hut next to the habitat he works on, do the same for a mechanic. The keeper can just about manage 1 habitat, and the mechanic may could do that but you'll have to get a double of them, because they often take their breaks just before a waterpomp breaks. I simply fire him if he does that, and the new guy is happy to do the job instead. He doesn't know that I will do the same to him if I need him and he is taking his coffee vacation.
 
Last edited:

Mctittles

M
The thing is they were feeding them fine before then all of the sudden stopped. If you look the keeper changes their status to "wandering" not going on break or going to the keeper hut.
 

Mctittles

M
So are people generally getting the keepers do not feed because of enrichment items already in the enclosure or are others getting this bug where they won't feed period?
 

TheGaijin87

T
i had the exact same issue. just a little bit heavier. i had a full running zoo with zero problems. didnt touch it for a while as i was playing another zoo and then when i looked at it again they didnt feed ANY animal anymore. all of the animals were starving so i gave them to another zoo. i checked everything there is to check but they just ignore them. they go there and instantly out again. theres huts directly besides them but they just dont want to feed. they dont go in the hut or anything. i got more huts and keeper than habitats but nothing changes.
 

Bo Marit

Lead Community Manager
Frontier
Mctittles said:
Source: https://www.youtube.com/watch?v=BcEWTVjx030


For awhile the keepers were feeding the lemurs in my habitat fine but one day they just stopped. I had to put all of them in quarantine to stop them from dying.

Things I've tried:
Deleting all food and food enrichment items and purchasing a new single food tray.
Firing and rehiring keepers.
Deleting and replacing the habitat door and barrier sections.
Moving animals to trade center or quarantine and back.


I'm not sure what to do but can't play anymore cause my zoo won't make any more money without animals. Was in the process of earning for a new habitat before this started.
Click to expand...

Hiya, we're having some trouble trying to reproduce your issue. Could you please send us your affected save file to community@frontier.co.uk? Thanks!
 

P3NGU1N

P3NGU1N
Have you tried messing with the Keeper's tasks under the employment tab? If you deselect clean habitats and tend exhibits, leaving only feed habitats enabled, does that jumpstart them into feeding your lemurs?
 

Harai

Harai
What a strange occurrence, I dont have any primates in my zoo yet, any chance the lemurs are getting stuck? This and/or the keeper not registering that the stuck lemur is in the habitat in some way so it wont register hungry animals there
 

TheGeekOwl

T
Except the keeper has to leave to prepare the food in the keeper hut, that's literally why it exists. They come in and see what is needed and either clean the habitat or leave to prepare food. You did not give your keeper that chance because you called them back to the habitat. Next time try watching to see what the keeper does. If they leave and don't go to the hut then you have a valid complaint. One issue I did notice with my starving animals was that my keeper had to travel too far to make the food so by the time my keeper got back my animals were starving.
 

monsterparty

monsterparty
I have had the keeper's hut right next to my habit and the zoo keeper just walk in and go does their own thing instead of going to make the food.
 

Harai

Harai
TheGeekOwl said:
Except the keeper has to leave to prepare the food in the keeper hut, that's literally why it exists. They come in and see what is needed and either clean the habitat or leave to prepare food. You did not give your keeper that chance because you called them back to the habitat. Next time try watching to see what the keeper does. If they leave and don't go to the hut then you have a valid complaint. One issue I did notice with my starving animals was that my keeper had to travel too far to make the food so by the time my keeper got back my animals were starving.
Click to expand...
If you look closely you'll see that the keeper status change from "exiting habitat" to "wandering", which means he is going to patrol the zoo again and not heading to the keeper hut. This complaint looks valid to me
 

Bo Marit

Lead Community Manager
Frontier
Hiya,

So we've had a look at your save file and this is what was reported back:
  • The Lemur in the habitat isn't hungry, so the Keeper won't bring it any food.
  • There are a few Lemurs in quarantine which were hungry, when we added those back to the habitat they were fed as normal by the Keeper.
  • The nearest Keeper Hut is over 160m away; perhaps you can put one a little closer?
It's worth noting that Keepers won't feed an animal if there's no need to; it doesn't mean they ignore the habitat completely; just that they've observed there's no hungry animals to tend to at that time - which might look like an empty/neglected food tray.

Hope this helps!
Bo
 
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Mctittles

M
Ok maybe something changed in the latest update as the reason they were all in quarantine in the first place was because they weren't being fed. After much testing I put one back in to see if that changed it. I'll have another look now and see if it's fixed by adding some hungry ones back. Thanks.
 
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