Hi,
Waiting 18 days for Frontier to respond to my ticket, is this typical at the moment?
Waiting 18 days for Frontier to respond to my ticket, is this typical at the moment?
Waiting 18 days for Frontier to respond to my ticket
- Thread starter CMDR JONNYMAC
- Start date
Thanks ticket number 74496
Missing merits and didn't level up to level 3
I gained over 750 merits on 19/05/2021 from Arissa Lavigny-Duval fortification but when I logged in today "after the tick and being loyal for over 4 weeks" I found my level is still at 1 and all my merits have all disappeared
Ok , I can see why that isn't a huge priority
I agree with all that's going on with Odyssey; but 18 days without even an acknowledgement from Frontier into the ticket like "Sorry we're really busy; we'll deal withy this ticket as soon as we can" !!!
I still have no reply to the one I register nearly 3 weeks ago, not even an auto generated acknowledgement! I went and solve the problem myself...bad really...by contrast Epic on other issues sent me two emails within 6 hours! The uptick is I am loving Odyssey and so far a few bugs...no major issues - thank Raxxla!
Thanks CMDR, I'm enjoying Odyssey as well, just guess I'll need to hold of a bit longer.
I tried that a couple of weeks ago but just got a reply saying that Frontier had replied to me lol
Did you check your trash / spam folder. Last time I raised a ticket I got a response but unfortunately it ended up in there...
Hi, yes I've checked that but logging into the Frontier ticket system shows no updates except my own
This won't help you much but my last support request was made on the 2nd and resolved by f d on the 4th. So the system is working, keep making updates and that might bring some result.
Good luck.
Good luck.
I'm concerned my updates are "resetting the clock"
My replies seems to make the ticket system think the update came from them and not me!!!
i.e. when I add an update I get an email with the following:
| Thu, 20 May, 17:17 | |||
|
A member of the Frontier Customer Support team has sent you a message
Forgot to mention ...
... If you are not receiving the automated emails from support then there is something wrong with your ticket / support request - create a new one.
... If you are not receiving the automated emails from support then there is something wrong with your ticket / support request - create a new one.
No problem receiving the emails, just posted an update and got an immediate automated email:
"A member of the Frontier Customer Support team has sent you a message"
I was really referencing an earlier poster.
Responding to OP... I submitted a ticket 14 days ago (unrelated to Odyssey) to ask them to restore my accidentally deleted CMDR (yes it was a very dumb move on my part). I haven't tried creating a new profile to kill time while I wait for fear of permanently losing my deleted CMDR. Unfortunately not a word yet from Frontier other than my own response when I tried to update my ticket 6 days ago and I got my own response back in my email. I sure hope I didn't 'reset the clock'.
Any kind of acknowledgement from Frontier would be reassuring... even if it's a "since you're so dumb to delete your profile, you have to wait 4 weeks"
Any kind of acknowledgement from Frontier would be reassuring... even if it's a "since you're so dumb to delete your profile, you have to wait 4 weeks"