Warning: Never never buy anything from Pico if you're in the UK. If you need device support, it literally doesn't exist.

aXeL

A
God bless Amazon for saying they'll take back my 8 month old Pico 4U, that was sold to me with a 12month warranty, and refund me.

So, my headset developed a USB fault and I wanted to send it back for repair as it's still under warranty ( uh-huh "warranty", note the air bunnies ). So...
1) The Pico warranty program isn't 'global'.
2) Pico don't deal directly with end customers.
3) Pico's UK support number is just a bot to provide help with language translations, it explicitly states that they don't deal with hardware issues.
4) The support page for UK is, literally, blank no matter what phone, PC or browser I used.

Ergo, there is literally no hardware support from the moment it's unboxed.

And so, a phrase I never thought I'd hear or say, 'TG for Meta', I'll unbox my Q3 now.
 

Helmut Grokenberger

Helmut Grokenberger
Sorry to hear. For what it is worth, warranty seems to be tricky with global corporations. I don't know if those are the porper english terms, so bear with me if I mix them up. Maybe it is similar in the UK. It's become more complicated with EU regulations too, so I might get time periods wrong.

Here we differentiate between warranty and guarantee (is that the term?). The former is mandatory to be given by the seller of the item, and cannot be egally declined. This might be why Amazon takes the Pico back - for the legally mandatory period, they are responsible for dealing with warranty

Le latter is a voluntary service going beyond what is mandatory in terms of warranty. This is all very complicated these days, and might also have changed in recent years.

When I got my Reverb G2, HP gave the, IIRC then mandatory, 12 months of warranty. Mine broke after 18 months. HP was clear of their warranty obligations, but even refused to service and repair it - they just don't do it. Probably because it consists of 80% glue.

Lucky me: My seller gave 24 months of voluntary guarantee on the headset and replaced it, after 18 months, with a brand new V2 version of that headset. That was really lucky for me (go Bestware / Schenker :D ).

As I said, time periods seems to have changed by now, but generally, dealing with warranty of even just simple service issues is a chore with international corporations.
 

varonica

varonica
aXeL said:
4) The support page for UK is, literally, blank no matter what phone, PC or browser I used.
Click to expand...

Curious, I see this:

1751258306064.png


I am looking at it from Australia and it seems to work fine. Using Firefox latest version and Win 11 here.

Good that you got a refund anyway.
 
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