"We were unable to restore your user session"

solrwnd

S
Rey Nexus said:
It has always taken minutes to load the main menu, also displaying the error report splash screen in win, but it never stopped the game loading. Never had troubles in game as well.

Don't know. However saw same issue tickets from people with very good gear as well.
Click to expand...

ok, in my case this is low-end notebook with intel hd4000 integrated GPU that does not meet minimal requirements for Horizons. it takes ~10-15min to launch the game where most of this time is taken to process planetary compute shaders - this is what "Prepare planet generation system" step you see, which is specific to Horizons (regular non-Horizons ED does not have it and starts just fine).
Until recently the game could start just fine albeit taking very long but now it game client takes more time and also crashes during this step. Perhaps the root cause is increased game start time that exceeds some network timeout (i.e. game is expected to connect to server within specific period of time since start) or perhaps this is due to losing/corrupting some client state due to crash.

The workaround for my case was is to replace default compute shaders (TerrainComputeShaders.csa) with nvidia version which is smaller and seem less compute intensive. It's a sledgehammer approach but for my notebook specs I just want to be able to start/play game regardless of graphics. With this change game reliably starts and could be played however the issue still happens if computer put to sleep for some time(~hour) with game running.

Would really appreciate if we're given the root cause analysis/explanation for this from support just to understand what the issue is.
 
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Rey Nexus

Rey Nexus
solrwnd said:
ok, in my case this is low-end notebook with intel hd4000 integrated GPU that does not meet minimal requirements for Horizons. it takes ~10-15min to launch the game where most of this time is taken to process planetary compute shaders - this is what "Prepare planet generation system" step you see, which is specific to Horizons (regular non-Horizons ED does not have it and starts just fine).
Until recently the game could start just fine albeit taking very long but now it game client takes more time and also crashes during this step. Perhaps the root cause is increased game start time that exceeds some network timeout (i.e. game is expected to connect to server within specific period of time since start) or perhaps this is due to losing/corrupting some client state due to crash.

The workaround for my case was is to replace default compute shaders (TerrainComputeShaders.csa) with nvidia version which is smaller and seem less compute intensive. It's a sledgehammer approach but for my notebook specs I just want to be able to start/play game regardless of graphics. With this change game reliably starts and could be played however the issue still happens if computer put to sleep for some time(~hour) with game running.

Would really appreciate if we're given the root cause analysis/explanation for this from support just to understand what the issue is.
Click to expand...

Thank you very much for this, I think It might be useful for many!

I also have to say that I fixed my issue somehow.
I just tried downloading steam on another pc I got here. So: same wireless connection, same OS (Win10), same platform (Steam).
As I got main manu "social" was grey, but suddenly after few seconds everything connected properly.
I had a look at "connection" ad there were anything different from my "mac-version" setup.

So I thought it worked as some cmdr wrote here, just because this PC is newer with better specs.

However I played my last card: logged out and tried again with my Mac (via bootcamp etc) and it worked!
Maybe just luck, maybe my session needed a sort or "resurrection process" like it was stuck nowhere... don't know.
My two cents is try with another pc (if you have one).

Hope it might help.
o7
 
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solrwnd

S
Rey Nexus said:
My two cents is try with another pc (if you have one).
Click to expand...

fwiw, also have another PC (with better hw specs, game starts in ~40-45sec) and have no problem getting in the game while the low-end notebook fails with this issue.
This consistently happens for two different ED accounts (regular not steam or epic) so this issue is not specific to a particular account but to a machine or machine state on the server side.
On low-end notebook tried changing windows machine guid, reinstalling both windows and game from scratch and still had the same issue (of restoring user session).
Also "could not find server in your region" and "unable to restore user session" are totally different errors, specifically referring to latter.
 
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Rey Nexus

Rey Nexus
solrwnd said:
fwiw, also have another PC (with better hw specs, game starts in ~40-45sec) and have no problem getting in the game while the low-end notebook fails with this issue.
This consistently happens for two different ED accounts (regular not steam or epic) so this issue is not specific to a particular account but to a machine or machine state on the server side.
On low-end notebook tried changing windows machine guid, reinstalling both windows and game from scratch and still had the same issue (of restoring user session).
Also "could not find server in your region" and "unable to restore user session" are totally different errors, specifically referring to latter.
Click to expand...

UPDATE:
I could play a few hours than it kicked me out....
 

Rey Nexus

Rey Nexus
Meanwhile got some help from discord.

Tried this:
rename TerrainComputeShaders.csa to TerrainComputeShaders.csa.bak and copy TerrainComputeShadersNvidia.csa as TerrainComputeShaders.csa

So far it works
 

NormalLSG

N
Somehow Horizon starts working again yesterday. I don't know is permanent or not. Here's what I did. I know ED doesn't support VPN but I was out of option so I tried to launch the game by using OpenVPN. When I opened OpenVPN I got an error message saying ' OpenVPN interactive service isn't running '. Then I start that service from the services menu in windows 10 and launch the game. Somehow I got connected to the server. First I thought they might have fixed it so I played for a couple of hours then restarted my computer.
After the reboot, I played for about 10 minutes and suddenly I got kicked out from the server error code ' scarlet krait ' . I restarted the game again and saw that error message again ' Can't connect to the frontier server' then for a hunch I started that service called ' OpenVPN interactive services ' and tried a couple of times and it start working again.
So I don't know if this is the issue, a VPN service causing me to disconnect from the server but now I didn't saw that error message since yesterday.
 
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Esdian

E
have had ticket in since sunday STILL no replay from Fronteer at all. this is some of the worse service I've ever got in a game period.
 

finglonger

F
first rename TerrainComputeShaders.csa to TerrainComputeShaders.cas.bak
then copy and paste TerrainComputeShadersNvidia.csa
  • you will get a new file TerrainComputeShadersNvidia-copy.csa
  • right click the file and select rename
  • now edit the name so it shows as TerrainComputeShaders.csa

however: this will only work with the non steam\epic version of the game. if you play ED via steam, steam will redownload and replace the orriginal file you previously renamed .bak
 
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TDF

T
Thank you very much, I have tried everything to get horizons to load. This finally done the trick. I am loading it through steam and it works.
 

Cmdr Nemo

Cmdr Nemo
Reckon it's my being somewhat anal retentive, but I purchase anything and everything ED related from the same source (Frontier) and never have had any of the issue's some seem to have that have purchased from various sources and trying to combine them.
 
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