What causes staff to get stuck like this?

Grid path causes this - i put tables, bins or donation containers in that spot - works for me :D
I did too, and it worked for a while, but then I had people getting stuck on my tables and bins. I think that if you leave the game running too long this kind of thing happens - which points to a memory leak.
 
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I just tried it out with a brandnew start of a sandbox game. About 10 min. after I let the simulation start, I got the first "dancing".
 
I just tried it out with a brandnew start. About 10 min. after I let the simulation start, I got the first "dancing".
I've been luckier today, I save and restart every hour and so far, no one getting stuck. But my zoo has hardly anything in it yet. Just one Lemur habitat with a dozen Lemurs. I suspect after I get it more built up I won't get an hour. I don't pause my zoo when building because all I ever do in my zoo is build. It's no fun for me after the building is done :)
 
I pause everytime I'm building, because I simply hate getting interrupted by the game mechanics like maturing or fighting or whatsoever.

This "zoo" I just newly built, is only for testing. It consists mainly of one large plaza out of different pathskins with guest facilities in the middle, a lot of exhibites on the outside of the plaza and a lot of tables and bins and sunshades inbetween. At the moment there are about 500 guests in (but I hope to get more) - I just restarted the game and now everything seems to be ok.
 
Today: 3 min. in and already a group "dancing" (they are trying to get home via a toilet) at the edge of a bin.
dancing guests.jpg
 
After bout 10 min the group managed to break free, but the same moment another person was caught in the same spot. Which I find quite remarkable, because before I watched this, I thought there had to be multiple groups of multiple people involved. No, one person is just enough to get stuck.

Definitely a good trap, this bin. People are gathering around, the bin gets destoyed and rebuild but keeps on to catching folks. Sometimes someone can break free, but instandly new people get caught. Now I caught my first animal keeper.
 
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Another work-around option to try might be the kerbs or ribbons. (hidden underground if you don't want them to be seen).

Unlike bins and tables, which can attract guests, these theoretically keep them off of the trouble spot altogether.

Of course, there's no guarantee that they won't just go dance somewhere else!
 
I saved my zoo, closed the game, and restarted it. Hardly anyone getting stuck now. I suspect this is a memory leak. I had the game open all day when I posted this earlier and the people getting stuck just got worse and worse.
I've run into this a few times too. I've had zoos where restarting didn't even help, and I basically had to abandon because something unworkable kept happening. I had one where animals were constantly escaping by just walking through barriers, or where the game thought they were escaped when they weren't. I also had one where I had a couple of habitats that staff could not enter sometimes, even though there was nothing wrong with the gate or path leading up to it, nor with the traversable terrain inside the entrance.

But for some reason, starting a new zoo that is basically the same layout doesn't produce the same issue.

The weirdest was the one where a vet got perpetually stuck, grumbling and groaning, outside a habitat trying to remove a dead animal. It got even weirder, because guests kept behaving as if the dead animal (which could not be removed from the habitat) was escaped. A recent update seemed to fix that problem, though (I sent Frontier the file for that zoo, so maybe it helped them figure out what the issue was).

The curbs/kerbs and ribbons can work to direct guests away from problem areas or to keep them moving in one orientation or vector through an area. They don't work for staff, though.
 
It's indeed a known bug and extremely annoying. I've send several zoo files to Frontier at their request, but never heard back from them. It's gotten to the point that I avoid gridded areas as much as possible. What I'm about to suggest doesn't help you with your current plaza, but crazily enough it has worked for me in the past, though I don't understand the mechanics of it.

I start my path at a building and using 4m wide path and angle snap I go around making my plaza. So I don't use the grid tool, but manually force the pieces of path into a grid like structure. It's annoying as heck as it takes three clicks instead of one to add a single path section to the grid, but it seems to avoid issues.

Something that may encourage you to keep playing: in my recent sandbox zoo project I had this problem when the zoo was very small. People would get out of my entrance restaurant, move to the toilet and get stuck. Once my zoo grew and they had a reason to go in the opposite direction (including a second toilet placed there just to get them moving in the other direction) the guests managed to not get stuck anymore, even if they went in the original direction to the place where they got stuck before.
 
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