What happens to the commodities in my Fleet Carrier hold if I decommission?

dinmakers

D
Some really bad coding that wasn't tested correctly allowed me to overfill my FC. It currently has 26,316 units in the hold. Max. is supposed to be 25,000. 21,000 of that is Tritium.

I used a Voice Attack command to transfer from ship to carrier and did not notice that I had passed the supposed max. When I did, I started to compile a bug report/video but before I had finished the next update came along and locked my FC Hold. I can no longer transfer between ship and carrier (either way). Any attempt to buy anything from the carrier results in a "no stock" error.

I have approached Frontier support and although sympathetic they say they are unable to do anything about it. And that seems to be it.

I am paying 10 mil a week for services I cannot access and have been doing since FC patch 2.

I have directed this question directly to support and they have not responded with an answer.

This is the only thing I can think of to try.

Anybody got any ideas as to how I might be able to sort this?

XZED


Screenshot (45).jpg
 

dinmakers

D
LifesAJourney said:
I'd push Support more if I were you. I just don't believe they can't remove excessive cargo from your FC...
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"I understand how incredibly frustrating this must be, and if we here in Support could have flicked some switch to fix this, we would have done so long ago. I'm really sorry this persists."

was the reply after the 3rd nudge to see if they had come with anything.

I take it from this that they can't.
 

LifesAJourney

LifesAJourney
Come on, there is an issue, they confirm the issue does exist and offer no solution for it at all? They can ressurect ships crashed by reckless pilots and restore exploration data but they can't nullify some tritium?

Anyway, just ask them how they're going to make your FC usable again. That's their job, isn't it?
 
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dinmakers

D
I'd rather they nullified something other than Tritium. There are other commodities in the hold.


I can only act on their response. If they say they can do nothing I have to accept that. I'm nobody. Especially with the new release just around the corner.

"I'm going to grab this ticket back and hopefully, as we have both prodded the issue, we can get some results, or at least a fix for yourself." - Support Agent Zenit, Jan 19th 2021
 

dinmakers

D
If support say they can't do anything I have to accept that. I can spam them. How long before they just simply just block? I have no leverage.

I will continue to nudge them every time there is an update.
 

CMDR Cknarf

CMDR Cknarf
My carrier capacity was bugging out the other day. Trying to transfer 650 tons to the existing 24,000 capacity gave me some wild number like 34,500 lol.

Still let the transfer happen, and all is good now.
 

Factabulous

Factabulous
dinmakers said:
If support say they can't do anything I have to accept that. I can spam them. How long before they just simply just block? I have no leverage.

I will continue to nudge them every time there is an update.
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I'd be tempted to ask them if they'll reimburse you for lost commodities if you do a decommission. Or just decommission and take the hit.
 

Codger

Codger
Wow, that's a weird one. I've never heard of support being unable to help. They are usually great.

I guess if it was me I'd go ahead and decommission it, and take whatever the outcome is from that. Worst case you lose the cargo, I guess, but you can buy a new FC at least and have a working one.

Good luck with it.
 

dinmakers

D
Codger said:
Wow, that's a weird one. I've never heard of support being unable to help. They are usually great.

I guess if it was me I'd go ahead and decommission it, and take whatever the outcome is from that. Worst case you lose the cargo, I guess, but you can buy a new FC at least and have a working one.

Good luck with it.
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It represents a lot of time finding and hauling Tritium to the carrier. I'm not sure that I want to go through that again.
 

dinmakers

D
No actions and consequences of those actions have been offered up other than hoping that it can be fixed. They have not even suspended part or all of the weekly upkeep.

As I said earlier I have asked support directly what happens to my commodities on decommission and they haven't answered. That is why I ask the question here. And it appears they just vanish.
 

gorankar

gorankar
This is almost certainly just editing a number. I have a hard time believing they can't just delete the amount of cargo needed to get you out of glitch, and maybe throw galactic average at you for whatever they delete from the hold.

If they really can't, I see no reason they can't at least insure you lose nothing by decommissioning. So, full replacement value for the carrier as it sits, as well as replacement value of the commodities you are losing, seems fair. Maybe even pad that amount a bit for the inconvenience.
 

Agony_Aunt

Agony_Aunt
dinmakers said:
"I understand how incredibly frustrating this must be, and if we here in Support could have flicked some switch to fix this, we would have done so long ago. I'm really sorry this persists."

was the reply after the 3rd nudge to see if they had come with anything.

I take it from this that they can't.
Click to expand...

Then approach them for a refund for lost time/commodities when you decommission the FC.
 

FrogsFriend

FrogsFriend
dinmakers said:
Some really bad coding that wasn't tested correctly allowed me to overfill my FC. It currently has 26,316 units in the hold. Max. is supposed to be 25,000. 21,000 of that is Tritium.

I used a Voice Attack command to transfer from ship to carrier and did not notice that I had passed the supposed max. When I did, I started to compile a bug report/video but before I had finished the next update came along and locked my FC Hold. I can no longer transfer between ship and carrier (either way). Any attempt to buy anything from the carrier results in a "no stock" error.

I have approached Frontier support and although sympathetic they say they are unable to do anything about it. And that seems to be it.

I am paying 10 mil a week for services I cannot access and have been doing since FC patch 2.

I have directed this question directly to support and they have not responded with an answer.

This is the only thing I can think of to try.

Anybody got any ideas as to how I might be able to sort this?

XZED


View attachment 214123
Click to expand...
This sounds like a bug that was around back when FCs were introduced (and if I'm reading your post right, you've had this problem since then?). It related to Buy/Sell orders, where the capacity counter 'remembers' buy orders that have since been cancelled and adds the reserved capacity of those cancelled orders to your actual cargo total. Setting a sell order for every item of current cargo plus any other commodities you may have set orders for in the past (if in doubt set sell orders for everything) may clear it, and allow you to buy/transfer cargo off.

Just out of interest, did you use a Voice Attack macro to keep pushing one tonne of cargo at a time into the carrier to try and get around a related bug?
The bug where, for example, the cargo shows 24,500 but when you transfer one tonne it jumps to say 26,500 and won't accept more, but when you confirm the total drops back to 24,501. You can keep repeating this to add one tonne at a time. Presumably until the actual cargo reaches 25,000 - displaying 27,000 - and everything locks up.
 
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