What happens with support!?

Autumnf0x

Autumnf0x
Developers, you would be better defined ...
Or "During the Holiday season your customer support team will continue to respond to your enquiries."
Or "Thank you for your patience over this period."
From the moment the "little big" problem - I can not even unload the contents of my cargo bay!
Trading on the market - not even in principle.

Yes, I understand - labor-intensive set of customization possibilities to solve this problem for 2-3 days ...

BUT.

At least one simple answer to my ticket on the part of the support. At least "we are aware of your problem" - working on it ...

How many wait for a response?

And then, as I understand it - players with similar problems, as I understand - units. Is it really impossible to solve by hand?

On December 1, my ship is still docked, due to the fact that I just do not can sell the goods in the convenience store, which hold my stuffed! (no way I was not helped). Damn'd lost millions cr. - I had almost resigned to the fact that they will not return to me ... Like the fact that now all competitions for some titles there - now just fiction ...

Just - give at least the opportunity to continue my game ...

Well, if you basically cut off the market, especially for people like me ... - at least one simple answer on the ticket that the problem is solved on it ...

No answer, no a greeting on a critical for a simple possibility to play bugs tickets - how in this way can work tickets? - It's normal do you think?
 
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epoch71

epoch71
No offence mate, but would one of the non-English forums below be more help to you? It's difficult to understand what point you're trying to make. I don't know for sure, but perhaps they're staffed by someone who can help.

Like I said, no offence, just trying to help.
 

TUXER

T
they are busy looking for scammers who create fake tickets. Not saying you are one of them just saying that is what they are busy doing at the moment.
 

Agony_Aunt

Agony_Aunt
Also, Developers are not the Customer Support/QA people. Its the CS/QA teams that need to respond. Just a little clarification for you.
 

Autumnf0x

Autumnf0x
epoch71 said:
No offence mate, but would one of the non-English forums below be more help to you? It's difficult to understand what point you're trying to make. I don't know for sure, but perhaps they're staffed by someone who can help.

Like I said, no offence, just trying to help.
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Non-English support - not yet exist...

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Loki_666 said:
Also, Developers are not the Customer Support/QA people. Its the CS/QA teams that need to respond. Just a little clarification for you.
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Yes, I understand. But those who impose requirements on job support services. Really, even without a complete solution, just as hard to write something, at least: "Yes, we know. We are working on it."?

God with the current. There are tickets for which the answers do not come for weeks ... How can this be?
 

Autumnf0x

Autumnf0x
TUXER said:
they are busy looking for scammers who create fake tickets. Not saying you are one of them just saying that is what they are busy doing at the moment.
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What does the tickets? You can not sell the goods in market - in principle. Bulletin board had nothing to do with it.
 

Autumnf0x

Autumnf0x
TUXER said:
I can sell goods in market. So clearly they need to inspect for haters creating help tickets as scams
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I can't. In my hold is items that are not displayed in the market. In the market displays only what my hold is full.
They have access to my account. They have access to the logs. They have my request to technical support, made in that G.d. time when it all started. They can contact me. How long do they need me to check? My account is not yet checked - in principle. How can they check me if I can not play now, in principle?
 
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Autumnf0x

Autumnf0x
Gameassassin1020 said:
What if your poor english makes them think your ticket is a troll or something? It's possible. Im sure they get 1000s of fake tickets a day.
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I believe that the average player should be protected from such. Not that anybody cares, until his own account will not be ignored, explaining it all similar words. They should be able to keep track of an account - they should have that opportunity. Quickly access its logs and check it out. Especially if you have a support request.


In addition, I monitor my ticket number and the date of their creation. Simply dividing the difference between the numbers of my tickets for the number of days between their creation, can say with confidence - not 1000 tickets a day. Significantly less.
 
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