What has happen to FD customer support

[Commandr Sam]

My last ticket took 4 months to resolve from January to May, so today I logged a ticket with much trepidation.

However my ticket, which was logged outside UK working hours was responded to and sorted within 47 minutes.

I am very impressed by the MUCH improved customer support. Many thanks to CMDR Ariane!

 

[Carro]

Gotta be said, the two times I needed customer support they responded within an hour or so.

[h=2]FD customer support are Ace![/h]

 

[Flavourless]

FD customer support are Ace!

My last ticket (from 14/02/15) was recently closed without ever being actioned. If that is ace then it must be ace-low.

 

[Runnybabbit]

Likewise, I had a ticket in, in the first 3 months I played ( the only time so far..), and I had a response within the hour.. top quality support!