Hello CMDR's. If you are playing on the xbox one. dont waste your time with the T Flight Hotas one. seriously, just stick with your controller. If anyone ever makes another one, buy that one but dont bother with Thrustmaster's version. this is a letter i wrote to their customer service for anyone thinking of buying one of these.
I want to preface this letter by saying this: I am not looking for anything from you. i do not want a refund. i do not want technical assistance. all i want is for you to listen to my grievance and pass this letter on to your supervisors because i know all you do is work for tech support and you dont have squat to do with what im talking about. Before a couple of months ago i had never heard of your company until i found out about the only flight stick for the xbox one was made by you. i am not normally one to be prejudice against an unknown company since i believe everyone deserves a fair chance at success however from the get go my experiences with you has been nothing but negative. you dont actually sell your own product from your website and you advertise that it is sold at other major retailers but those retailers dont even have your product listed at all. much less listed as sold out. this makes buying your product unnecessarily difficult. i did manage to find one on sale on amazon after litteraly a week of looking. When i got it, it worked correctly for almost a month but then i started noticing it was acting jittery. i would pull back on the stick and it would go up but then on screen it would studder and shake. i tried applying lubrincant to the internals but nothing changed. i contacted amazon. they sent me a replacement and told me to just trow away the old one. i kept it anyway. the new one worked fine for a few weeks then the same thing happened. i lubed it up it still studders. so i decided to take the old one i had and open it up and see what was up with it. im thinking ok maybee the sensor is going bad or something... but no... you have screw inside the Gimbal itself that is holding together then entire thing. i tightened it up as best i could and low and behold the stick worked perfectly again until a few weeks later and it started acting up again. i also tested the sensors themselvs using your diganostic program on my pc and they are working correctly. so yes the problem is the gimbal itself. Once again i dissasembled this thing for the third time. tightened up the screw, it worked fine; but now one of the buttons doesnt work because the wire that connects the button has come loose from this ridiculous process i have to go through every few weeks or so and now i have to resolder this stupid thing. i am sick and tired of looking your product right now and you have no idea how much i want to smash this thing with a hammer and send it to your work office with a note saying "here is a custom fix for your product. you should apply it to all of your models." Hell i still might do that and if you get one you know who its from. another thing i also noticed was when i compared the old hotas to the new one i found some of your screws were different. no its not that i put them back into the wrong place. i was careful and compared the two as i was taking apart the old one. some of the screws i was pulling out of the stick itself were completely different sizes!! a few i found on the old hotas were litteraly half the length of some in the old one. Seriously?!?! Did you build this damn thing in a North Korean Child's Labor camp? i can only guess as to what other shoddy workmanship this product has that i just never found. In all seriousness why in the hell would you build a gimbal with a screw in the center of it?!?! you know that thing is going to be moving and turning a lot so the screw is going to work its way loose. Why didnt you build the damn thing with a plastic pin instead? seriously. google it. You could have used one of those instead of a screw and there would be absolutely no problems. It just pops into place and holds on without any problems. Rest assured i will never buy one of your products again. These issues i am having are simply due to poor workmanship and are easily avoidable; but it is clear your company was simply trying to cut corners and you made a crap product instead. It doesnt matter if your product is the most expensive item on the list or one of the cheapest. It is your brand name on it and it is expected to be representative of your company. If anyone ever comes out with another hotas for the xbox i will buy it in a heartbeat but you arent getting another cent from me.