Well, I have worked in game design, and anyone who uses the cliché term "entitlement" has no idea what actual game design involves; when you listen to your customers, your community, your players, and take their feedback into account, then everyone has more fun, the game as as an experience is improved and lures more players in, and you gain a much greater public image as a company because you listen and adapt.
But anyone who thinks shouting down criticism is helping the gaming industry is just shooting themselves in the foot, by encouraging unresponsive arrogant egos who, and I speak from personal experience here, don't notice you the individual in the slightest. They'll bask in your generic, unfocused praise; but why should anyone improve themselves, or their product, if you'll blindly support them no matter what?
And no, despite the claims of these forums being a hive of negativity, apart from the PvPers, it's quite the opposite; it's a terrible Heaven's Gate cult of over-positivity and blinkered worship. Anyone who makes even the slightest criticism is alienated and abused, and in doing so you're only strangling your own future because the Devs have no idea at all of the true public perception of their works, and how to polish it up to even greater levels. And the public has no faith that you, the ridiculous authoritarian worshippers, will allow them to improve even if they can get their ideas heard... look at the insane attacks on simply giving people the ability to integrate their client into Steam for one example of how the narcissism of the forums pushes people away.
So, two more onto the ignore list, and may you find an Alternative Earth like planet somewhere out there where your ridiculous over-sensitivity to difference is considered normal, because here in this one, it's absolutely not. And frankly anyone who thinks real love, the kind that works, that adults experience, doesn't involve compromise, self improvement, or accepting when the other person has the right to be unhappy, critical, disappointed... well they've seriously got a lot to learn about the real world in general, let alone the gaming industry.