Wow, Frontier Support is backlogged!

[Cupsuki]

I haven't played any game in which they have to tell you when they are going to change something, they just do and no one has a problem with that?

 

[Alex Brentnall]

Wait, 72 hours is a backlog now? Someone want to catch me up?
Compared to some customer service that's an instant response

 

[ZeroAi]

I bought a 3rd account. Easter Sale. You know how it goes.

But I can't log in because the verification process is broken.

So I made a ticket.

I got an automated response about how swamped they are since 3.0. It will be at least 72 hours before they can get back to me

Good thing this isn't my first account.

But it does point out one thing -- 3.0 is a buggy mess, and dropping a new C&P system on people without any kind of in-game heads-up is dumb.

I have to wonder about FD sometimes. They sure make some odd choices.

In hindsight I think the C&P system should have been separate from 3.0 - all the bugs I'm seeing have nothing to do with C&P

 

[FrankMurphy]

I bought a 3rd account. Easter Sale. You know how it goes.

But I can't log in because the verification process is broken.

So I made a ticket.

I got an automated response about how swamped they are since 3.0. It will be at least 72 hours before they can get back to me

Good thing this isn't my first account.

But it does point out one thing -- 3.0 is a buggy mess, and dropping a new C&P system on people without any kind of in-game heads-up is dumb.

I have to wonder about FD sometimes. They sure make some odd choices.

In the same position of endless codes not being accepted, you're not alone !

 

[Cageman]

This part made me laugh!

There was plenty of notice that C&P was changing, forum posts, dev blogs, twitch streams, and of course, a fracking entire beta.

Hussshhh

You are offending those that live under a rock. You know it is not their fault for being ignorent... and... living under a rock.

 

[Fendalton]

3 days is considered a backlog? What's their SLA?