this sudden black screen glitch is driving me nuts

purpl3 h4z3

purpl3 h4z3
Hey everyone, CMDR purpl3 h4z3 here. I hope you guys are having a wonderful day.

Unfortunately, me and my game is having a bad day.
Everytime i load the game, and play for 5 minutes, this glitch happens. The screen get all black, and i can't do nothing, except for CTRL+ALT+DEL and kill the ED task.
Please, someone is having this issue too? And maybe have some idea of what can i do to fix this? Maybe it's the trash Frontier coding?
Any help is welcome.
I could not upload the video here, the file is too large to be uploaded, so i made it on YouTube.

Source: https://www.youtube.com/watch?v=4Yg9V0FMxJ4


Thanks very much
 
Last edited:

GroG79

G
Never had this in all those year. So doubt you can blame the 'trash frontier coding'

Very annoying. Id start with reinstalling the gpu drivers. Good luck on your hunt
 

alexzk

A
You do video recording while play. Try just play without doing videos and / or playing yourtube on BG.
See if "black" happens yet.
I would put my bet on video recording soft.
 

purpl3 h4z3

purpl3 h4z3
alexzk said:
You do video recording while play. Try just play without doing videos and / or playing yourtube on BG.
See if "black" happens yet.
I would put my bet on video recording soft.
Click to expand...
I've used the native Windows 10 capture software (WIN+ALT+R shortcut) just for record the glitch. This happens even without any kind of record software. I doubt if this is the case.
Morbad said:
This does not rule out hardware or non-Elite software issues.
Click to expand...
Why not? Since only Elite has this glitch?
 

Morbad

Morbad
purpl3 h4z3 said:
Why not? Since only Elite has this glitch?
Click to expand...

Elite may well be more demanding, or leverage the hardware differently, than any of your other games. Unless you've exhaustively stress tested the system in applications demonstrably more demanding than Elite, you cannot rule out a more general hardware or software issue.

Can't rule out it being a bug with Elite, but the client crashing to a black screen, with no instance transition, is extremely unusual.
 

Ski'Thor

Ski'Thor
What's that "received: 0" thing at the end in the left buttom corner?
Looks like a network issue and no more bytes are received.
 

STRONTIUM DOG

STRONTIUM DOG
using msi afterburner try temporarily lowering the core clock using the slider 50mghz .........….
does it still black out but sound continue?
if its cured get someone to give that card a dam good repasting is my advice
 
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Khru

K
On the small log in screen, go to options. Look for something called 'validate intergity of files' ( or something like that). Let it run its course ( may look like nothing is happening). I have a black screen the moment I launch. Verify intergrity of files realised it hasnt finished downloading!!
This might help...
 

purpl3 h4z3

purpl3 h4z3
So, the black screen glitch happened just now, even after the recent game update. I still maintain my bet that it is a new glitch, and exclusive to Elite, considering that any other game runs normally on my rig. My PC is not from the latest generation, however, I can play anything on it without problems.
Morbad said:
Can you induce another crash then check event viewer for any warnings or errors?
Click to expand...
What kind of warning or error should i look for? There a ton of events, and honestly, i don't know how to search for things there. Any help will be welcome.
Khru said:
On the small log in screen, go to options. Look for something called 'validate intergity of files' ( or something like that). Let it run its course ( may look like nothing is happening). I have a black screen the moment I launch. Verify intergrity of files realised it hasnt finished downloading!!
This might help...
Click to expand...
I'm doing this right now, but what is the difference between doing this in the launcher, or in the Steam by verifying the integrity of games files?
STRONTIUM DOG said:
using msi afterburner try temporarily lowering the core clock using the slider 50mghz .........….
does it still black out but sound continue?
if its cured get someone to give that card a dam good repasting is my advice
Click to expand...
I've already changed the thermal paste, but this glitch keeps happening, and ONLY on Elite. As i say, any other game runs fine. No sudden black screens.
Also, i've updated all my GPU drivers, and rolled back for a few previous versions of it, and the glitch keeps happening on Elite.
 

Morbad

Morbad
purpl3 h4z3 said:
So, the black screen glitch happened just now, even after the recent game update. I still maintain my bet that it is a new glitch, and exclusive to Elite, considering that any other game runs normally on my rig. My PC is not from the latest generation, however, I can play anything on it without problems.
Click to expand...

Elite: Dangerous is uncommonly demanding. It's not the most demanding game I play, but it's in the top five. There is also next to zero correlation between age of title, or how good it looks, and how demanding it can be. For example, Cyberpunk 2077 with everything, including RT, maxxed out peaks at almost 80w lower on the GPU than Odyssey and Path of Exile, which is an aging isometric action RPG, is hotter than either.

Every game will also leverage different aspects of the hardware.

purpl3 h4z3 said:
What kind of warning or error should i look for? There a ton of events, and honestly, i don't know how to search for things there. Any help will be welcome.
Click to expand...

Any error or warning related to the game executable or any driver. Custom views -> Administrative events should filter things sufficiently if you look at it soon after the crash. If it's swamped with unrelated errors, something more fundamental is likely wrong.

purpl3 h4z3 said:
I've already changed the thermal paste, but this glitch keeps happening, and ONLY on Elite. As i say, any other game runs fine. No sudden black screens.
Also, i've updated all my GPU drivers, and rolled back for a few previous versions of it, and the glitch keeps happening on Elite.
Click to expand...

Reducing GPU core and memory clock could rule out a hardware issue in ways that just ensuring temps are normal can't.
 

GJ51

GJ51
purpl3 h4z3 said:
So, the black screen glitch happened just now, even after the recent game update. I still maintain my bet that it is a new glitch, and exclusive to Elite, considering that any other game runs normally on my rig. My PC is not from the latest generation, however, I can play anything on it without problems.

What kind of warning or error should i look for? There a ton of events, and honestly, i don't know how to search for things there. Any help will be welcome.

I'm doing this right now, but what is the difference between doing this in the launcher, or in the Steam by verifying the integrity of games files?

I've already changed the thermal paste, but this glitch keeps happening, and ONLY on Elite. As i say, any other game runs fine. No sudden black screens.
Also, i've updated all my GPU drivers, and rolled back for a few previous versions of it, and the glitch keeps happening on Elite.
Click to expand...

If your glitch was exclusive to ED, I'd think we'd see more reports of it happening.

When it happens note the time on your local PC. Then when you go to Event viewer look at the approximate time for events that are warnings or errors. Reading through them should be informative.

I'd also verify that Wondoze isn't corrupted.

I've lately seen VERY experienced users finding problems that get cured by running DISM and SFC

www.windowscentral.com

How to use DISM command tool to repair Windows 10 image

When there's a missing or corrupted file on Windows 10, you can fix the problem using the DISM and SFC command tools, and here's how.
www.windowscentral.com www.windowscentral.com

I suspect that MS updates sometimes doesn't always install correctly and leaves things in a bad state.

HTH
 

Morbad

Morbad
GJ51 said:
I suspect that MS updates sometimes doesn't always install correctly and leaves things in a bad state.
Click to expand...

Nearly every other Windows monthly update and many NVIDIA drivers break a slew of permissions that show up as errors to SFC. They aren't random errors either (unless the system is so unstable that it can't reliably write data without corrupting it), it's Microsoft including free bugs with their updates.

So, I always do "chkdsk /f", "dism /online /cleanup-image /scanhealth" (scanhealth makes checkhealth redundant), and "sfc /scannow" before and after any major updates.
 
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