The free tier is a victim of the success of the service... wait times are high because the service works so well for free...
(Getting emails for the full service are the only way you pay)
When it was less popular because many people were still under the myth that the server farms were too far from users and had to high lag...
You could get in the game in less than 10mins even on the free version...
Source: https://www.youtube.com/watch?v=Dc-edQqjXjQ
= less than 7 mins to get a server
The cheapest Paid tier has no wait times now and you have a timer bar and now features Auto steam and epic and Ubisoft account logins via account syncing...
Source: https://www.youtube.com/watch?v=2if-6Zanr9k
lowest Paid tier wait time. Virtual none...
2080 and 3060 server GPUs are available to run the first paid tier Vs 2070s that run the free tier... 4080 servers are available for secondary high paid tier... Ray tracing is supported on all paid tiers...
You do need to run multi tests on the free tier as the connection your ISP buys to connect to the selected server farms will alter in ping times during different real world times...
With the option to play PC titles with settings maxed per GPU level there are many many titles to take the time away... But web browsers are limited in FPS and resolutions Vs applications on android boxes or potato based PC/Mac apps...
Xbox's users never needed to pay a single cent in hardware costs as the web version runs in EDGE as its now chromium based browser...
Some LGTV users have the app..
Other Android TVs can have the app installed... Keyboard and mouse and game pads supported depends on specific devices...
Hardwired connection not Wifi 5/6 usage should be the norm.
Source: https://www.youtube.com/watch?v=3UA5vqAxhy4
Extra on potato PC/MACs you can add icons to desktop to skip the need to open web browser or apps first...