..dropping out , I believe its your problem ED, not mine.

[Gaffa]

G'day all,
History.
Been playing for about 5 years, started with Horizons now on Odyssey.
My Machine
PC, Windows 10, Intel Core i7 6700@3.40GHz. RAM 48.0GB dual channel @1066mhz. Gigabyte Z170OX - SOC Force -CF Motherboard .Nvidia GeForce RTX 2070 with latest drivers. Connected to the Internet on Broadband on a Ethernet connection
Problem.
Ever since the last two updates I am now experiencing drop out nearly every time I go to jump or if I'm lucky enough to get onto a planet when I go to get into the Scarab.
Also I tried the Scarab new style machine , when I got out the machine disappeared and I had to walk back to the ship ... thats gotta be a fault.

What have I done to try and solve the problem of constantly dropping out.
I have deleted all Frontier files off the PC, then downloaded a fresh copy and updated it as required
I have cycled my modem, I have set up the modem to port forward at 5100. Adjusted ED @ (ED /Options/ Network/ Enable Port Forward), as described at another Commanders written explanation on this Forum.
. Still the problem remains. Crikey I even increased the download speed from 25mb/s to 50mb/sec.
But honestly I'm at a loss as to why the GAME is now unplayable after being stable on Horizons for years.

Therefore two things.
Therefore I'm curious and I would like to
(1.) know how many other Commanders are experiencing drop outs (Gold etc) which ED tells me is" Could not connect to adjucation server.
(2.) What has any Commander done that has solved this problem?

and lastly a frustration note to ED
ED, I honestly believe that after spending three days re-downloading and applying all fixs I can find, that this constant dropping out is a known problem at your end and you need to seriously look into it and solve it.
Why do I say it's at your end, well I have XPlane11 &12, and Asseta Corsa on my machine, all play perfectly, it is only ED's Odyssey that is causing problems
Yours Aye,
Commander D38

 

[MDHansen]

Disregarding if you are right or wrong, if this was an issue, surely the forum would be filled with threads (it's how it's done, 1 thread per 1 disgruntled customer) complaining about <colour><ship>.
A completely uneducated guess is that the problem is somehwere between your router* and FDs cloudservers. Not that that narrows it down

*have you tried vacuuming it?

 

[Gaffa]

MDHanson, thank you for your reply.

yes I have cleared the cache, if that is what you mean.
Not a disgruntled customer , just frustrated as to why I cannot find a fix that works, that is why I asked the Forum members;

(1.) how many other Commanders are experiencing drop outs (Gold etc) which ED tells me is" Could not connect to adjucation server.
(2.) What has any Commander done that has solved this problem?

yours Aye
D38

 

[Jack Winter]

FWIW, it happens occasionally that I have problems connecting to some Frontier server, but it's not often and normally fixed in an hour or two. You could consider contacting technical support that will probably instruct you in how to get a net log and how to upload it. My guess is that it's something about your network connection, and not necessarily on your part either.

 

[Pville_Piper]

I would suggest opening a support ticket...

 

[Fnord Velkor]

Hey @Gaffa have you tried here:

https://customersupport.frontier.co.uk/hc/en-us/articles/4405953243666-Connectivity-troubleshooting-steps-

 

[EvilbunnyELITE]

I have had this problem, dropping out at jumps and ships/people/things disappearing (only for me) but being visible to other people in my team. I also did all the port forwarding yadda yadda. I ended up having to enable logging, and gave the logs to frontier in a support ticket. Nothing looked wrong in them, so whatever was causing it had to have been on my end. I undid all the port forwarding, uninstalled the game, then manually went to the appdata folder, game folder, frontier folder, and delete the folder and all contents. Upon reinstall it worked perfectly.

I suspect that when you uninstall the game (in my case steam) steam leaves behind items in the appdata folder, the game folder, and the frontier folder. Whatever was causing my issue must have been in those, so previous uninstall/reinstall did not fix it.

I was having this problem for months until I went through and did this. I know you said you tried but its the best help I can give and just know you are not alone in facing this type of issue.

The folders I removed manually after uninstall are: (note this is not where they might be on your computer, but rather just listing where I found mine)

D:\SteamLibrary\steamapps\common\Elite Dangerous
C:\Users\MyLocalUsername\AppData\Local\Frontier Developments
C:\Users\MyLocalUsername\AppData\Local\Frontier_Developments

 

[Kimosabe_X]

Are you using an IPv4 or an IPv6 address ? Just asking because some time back I had severe problems with connecting to the FD servers, slow and sliuggish mission boards, etc. Proper port forwarding settings didn't help about that and I thought about using a vpn service when I stumbled over IPv6 addressing of service providers that use DSlite tunneling on their lines. So I tried out native IPv6 adressing and it worked like a charm, at least for me. Maybe worth a try if you don't have it enabled.

 

[Rat Catcher]

know how many other Commanders are experiencing drop outs (Gold etc) which ED tells me is" Could not connect to adjucation server.

I see very few - I'd love to be able to say none, but won't lie...
But - the commonest is around 20-21:00 UTC, or weekends when there is a big CG going on, if that helps.

Sadly they are not regular enough to be definitive as to the cause, but, as yourself, other games relying on a constant internet connection have not had issues, so would go with your conclusion that it isn't at my end either!

 

[Raptoyd]

I get this issue all the time and have to wait about 20 seconds and it will appear. Every once in a while it won't and requires a restart but like you said its a real hassle when it happens as you are stepping out of your scarab and forgot to dismiss your ship now you get to walk. I cannot remember if in the dial you pull up if you can dimiss the ship then recall it after it leaves either way it does affect game play negatively.

 

[varonica]

MDHanson, thank you for your reply.

yes I have cleared the cache, if that is what you mean.
Not a disgruntled customer , just frustrated as to why I cannot find a fix that works, that is why I asked the Forum members;

(1.) how many other Commanders are experiencing drop outs (Gold etc) which ED tells me is" Could not connect to adjucation server.
(2.) What has any Commander done that has solved this problem?

yours Aye
D38

He meant it may be an issue with say your ISP dropping packets between your router and FDEV, nothing to do with cache, I have no idea where you go that from. Ways to test, take your setup to a friends house who has a different ISP, see what happens there. If you have a mobile phone that you can set up as a hotspot use that to test, you don't have to play a lot, just use it to test your connection.

As for the connection issue, I rarely have issues connecting, occasionally, very occasionally, hasn't happened for around a month now, have an issue crashing out using the FSS, but nope never an issue with the initial connection. If it has been working fine for years and there's suddenly an issue, and there isn't a flood of similar issues on the forums, because I can assure you there would be, then it's not an issue with the game but something to do with the connection that's maybe outside of both you and FDEV's control.

 

[Rat Catcher]

I cannot remember if in the dial you pull up if you can dimiss the ship then recall it after it leaves

Yes, you can, I use that one a lot when paying a surprise visit to inhabited lawful settlements... They are normally not inhabited when I leave, and I have another Power Regulator.

 

[Sighman]

My ISP doesn't offer IPV6 so one of the first things I did in Windows was disable IPV6 networking so Elite didn't waste time trying to use it.

I don't get disconnects, and there are four machines here with various hardware configs. Three have port forwarding (5100, 5101, 5102) and the fourth doesn't even have that.

OP, have you enabled network logging? You can press Ctrl+L any time in game to send a bookmark to that file at the current timestamp, and immediately you get a disconnect would be a good time to hit those keys.

Net logs are in the Elite Dangerous game folder, then \Products\elite-dangerous-odyssey-64\Logs. You can then check the log to see what happened.

 

[gorankar]

I gave up complaining about network issues with this game.
Despite every other game I play, including other P2P games, connecting and staying connected just fine, while ED only does so some of the time, it's always my "old crusty dusty router", or my potato PC with it's paltry Ryzen 9 5900x, 64Gb of ram, and 3090, or some other issue on my end according to the white knights.
ED notworking is crap for a lot of people.

 

[varonica]

I gave up complaining about network issues with this game.
Despite every other game I play, including other P2P games, connecting and staying connected just fine, while ED only does so some of the time, it's always my "old crusty dusty router", or my potato PC with it's paltry Ryzen 9 5900x, 64Gb of ram, and 3090, or some other issue on my end according to the white knights.
ED notworking is crap for a lot of people.

Nope, but it could be an issue with your ISP or between your ISP and FDEV's servers. just blaming it all on FDEV doesn't get anything fixed if it's not an issue with them. I rarely have dropouts, and as far as I can recall never had an initial connection problem, always connects first time. If it was all FDEV's problem then it should affect all players equally, and it doesn't. There are troubleshooting steps you can take to track down connection issues between you and FDEV but people will almost never do that, it's much easier just to blame FDEV than actually do some work to try and fix the problem. Just because game A has no networking issues doesn't mean game B won't, different server locations, different network routes, different countries even. If you aren't willing to investigate networking issues you will never get them fixed.

 

[huehnerfaust]

If you aren't willing to investigate networking issues you will never get them fixed.

Which has been done by countless other people in mostly every possible configuration. Not everyone comes here to complain. Most of my ex wingmates, just left the game because of networking issues. If you just play alone, fine. But i like to play with my friends and not get stuck in the braben tunnel after successfully completing a mission.
I mean, even in fdevs own live streams, they refuse to wing up... Each and ervery time, they presented to us a team mission live on stream, one of them got disconnected.

I'm not bashing on any creative developer, i just want to hurt the feelings of the guy who decides which bugs get fixed and which not.

The argument against small little hot fixes, was the cost to deploy on console. But not even now, after ditching consoles we are getting hotfixes to long standing bugs (Which you guys just ignore, fine for you but please, don't take it personal when someone is offended about these long standing bugs and decides to vent about it here, on there own forums.

 

[Jack Winter]

IMO, it's gotten a lot better over the last years, but it still needs work, and so does multicrew...

But having problems with multiplayer and multicrew, is a separate problem to having problems as a single player..

 

[varonica]

Which has been done by countless other people in mostly every possible configuration.

Not once have I seen anyone explore the possibility of issues between their router endpoint and FDEV's servers, not a single time has anyone come back and reported the results of a trcroute or the data from a packet loss analysis of data arriving from FDEV's end to see if a lot of packets are being dropped enroute to their connection. Most people start and end with their internal network then say "nothing wrong here it must be FDEV's fault." I have suggested multiple times that people try different ISP's and connection methods, such as hotspotting off a mobile device connected to an ISP other than the one they use normally, never had a single response to any of these suggestions, they all stop at, "not a problem with my network, must be FDEV's fault."

So no it hasn't been done, and just saying it has doesn't change the fact it hasn't been done.

 

[Rat Catcher]

I have suggested multiple times that people try different ISP's and connection methods, such as hotspotting off a mobile device connected to an ISP other than the one they use normally, never had a single response to any of these suggestions, they all stop at, "not a problem with my network, must be FDEV's fault."

My broadband is provided by BT... For the company that provided the backbone for many other providers, their own infrastructure hasn't been the best over the years!
My own comment is accurate enough - the connection between me & my router isn't bad, the number of packets lost on the fibre connection isn't terrible, but, once it gets on the ISP's network, anything can happen!

 

[varonica]

My broadband is provided by BT... For the company that provided the backbone for many other providers, their own infrastructure hasn't been the best over the years!
My own comment is accurate enough - the connection between me & my router isn't bad, the number of packets lost on the fibre connection isn't terrible, but, once it gets on the ISP's network, anything can happen!

My experience with most major ISP's (the big national ones that have a near monopoly) is that they couldn't give a monkey's fart about your connection, you are a single person and don't count for anything as far as they are concerned. Bigpond, which used to be our largest ISP (may still be), used to be the only supplier of ADSL in the entire country, the max speed you could get from them as a private consumer was 1500/128 for years because doing that meant they could provide more connection without upgrading their infrastructure, it was rubbish for the most part and in many areas dial up was still the only connection you could get even when other countries were getting megabit+ connections.

We now have the NBN as wholesaler of broadband with Bigpond as an ISP, but it still puts the entire thing into the hands of 1 entity, It's still expensive as anything to get a decent speed connection, there are still areas where you can't get fibre and they still use a lot of last mile copper, which I am on, so faults and dropouts can and do occur on that last mile copper quite easily. I know people who live nearby who have had dropouts that last days on end and there's little you can do except lodge a fault with your ISP because they can only report on the NBN and hope someone gets sent out to fix it.

I have enough experience in IT to fix most problems my end but can't do anything about connection problems outside that, but you can still test stuff and report problems even if you can't fix it.