My only desire for an offline mode was for the extra Commander slots so I could diversify in an RP kinda way, with characters taking actions that I'd consider too reckless/expensive/unethical for my online Commanders. So no offline for me is a minor disappointment, but no more than that.
However, I can totally empathise with those who are seeking a refund, and I'd also like to add a point for the benefit of those posting here who (for whatever reason) seem either incapable of empathy, or perversely actually seem to enjoy seeing some of their fellow players in discomfort.
The point is this : you keep picking the wrong analogies.
I am an artist.
Suppose I say "I'm going to create the most awesome Christmas card ever. It's for everyone, and it's going to have brightly coloured presents on it, Santa Claus in his red suit, reindeers, glittery stars...the works!"
And you say "Oh, that sounds cool! But I prefer the simplicity of monochrome. Is it possible you could also make a version of the card that's just black and white?"
ME : "Yes! I can certainly make a b&w version. I'll even be able to send preliminary sketches for you to look at and give feedback on as the work progresses, providing you pay me in full now for the finished card with a bit extra to cover the cost of postage for the prelims."
YOU : "Shut up and take my money!

"
Time passes...Christmas draws near...I've drawn up colour sketches and I send them out for everyone to look at.
YOU : "These sketches are cool - too colourful for me of course, but I can see how some people will like it. Oh btw, you missed the toe on Santa's boot here!"
ME : "Thanks for pointing that out! I'll go and fix it. Your b&w version is still in the works btw."
Christmas is suddenly just around the corner...and I announce "The card is nearly ready! It's all the awesome I promised it would be, and more! Unfortunately, the more colour I put in, the messier a b&w version of the card looked, so I took the tough decision to give up on a b&w version and spend the time working on my coloured version instead - that was my original vision after all."
YOU : "Whaaaat?! But you said a b&w version would be available! I paid you in full based on that assurance!"
ME : "Yes I know, but to do a b&w version now would mean redrawing the entire card in black ink using cross-hatching and dot fills in place of all the colours of the main version, and that's simply too big a project to do now."
YOU : "I see. I can't say I'm happy but I guess I do understand. All the same I'd like my money back please, because the card you've made is not the one I thought I was paying for."
ME : "I can't refund you for the finished card because I already sent you the preliminary sketches, which you looked at and enjoyed."
YOU : "But the preliminary sketches aren't the finished card! They're neither the colour version, nor a b&w one!"
ME : "Nevertheless, you have seen them, and you did enjoy looking at them, so that's that - no refund."
YOU : "How about just refund what I'd have paid for the finished card then? Forget the postage on the prelims."
ME : "No."
---------------------------
Now. You show me the professional artist who'd do that and I'll show you...well actually, nothing. Because no professional artist would do that.
The key lies in the sections I
highlighted - the customer paid for something which he did indeed get...BUT he did
not get something else for which he had also paid.
I can appreciate FD's position regarding KS pledge tiers and goals, so I don't expect them to offer a refund for, say, the pledge to name a planet. But (as has often been pointed out) offline mode was
neither a KS pledge tier, nor a stretch goal. It was a feature. But it was a feature that was not playable in either the Alpha or Beta downloads, and it then went on to be a feature that will not appear in the retail version of the game either.
So what I
would expect FD to do would be to refund those who feel aggrieved by this debacle
just the cost of the game if it was purchased post-release.
My reasoning for that is simple : if there'd been no Beta at all, the people whose sole reason for buying the game was the offline mode
would not have bought the retail version of the game!
If someone paid for Beta access, I believe they should receive the price of the retail game at release, with the difference between that and what they paid for Beta access remaining with Frontier.
That's the same as paying for the postage on the preliminary sketches in my example above - that was
an elective extra choice on the part of the customer,
NOT a part of the finished piece of art. As the artist in the example I would be refunding the cost of the finished piece
alone, but not the postage costs for the prelims - the postage was an agreed consumable, which is effectively what a beta is too.