Wrong analogy IMHO (yes i realise yours was a real story).
You go into a restaurant because they had Bean Burger on the menu, sit down and order nibbles and drinks. The chef takes your order of one Bean Burger and one Beef Burger.
You are told after a wait that actually they had sold out of Bean Burger earlier in the day and whilst they had hoped to get more in in the mean time it was just too late really.
Angry you ask for a refund on what you have had already, the nibbles and drinks. You could STILL have something else, but you CHOOSE not too. Your choices are yours and I for one will not try to undermine them, but I am afraid the only error here was in poor communication.
Frontier have admitted that very mistake and have offered refunds to the unfortunate few who will not be able to play at all. For the rest who CHOOSE not to have the Online game, then that's a shame, would like you to hang around, but standing outside and waving placards around is really churlish.
Yeah easy for me right, I had little interest in the Offline mode at all anyway and that's despite travelling a LOT. ut that's just me... and yes I am hoping the same does not happen to the planned expansions, but then i would likely ask for a refund on the Expansion Pass piece IF that ever transpired.
But I bought into the vision of David Braben's ONLINE Elite and all the dynamic changing stuff with inserted events and that as far as I understood it was THe Product, the Offline was an add-on.
Its disappointing for those affected by this decision, but I am a little perplexed at some of the Internet-warrior going s on here sometimes over it, when said people are perfectly capable of playing the online version and are ultimately getting the Product they agreed to BACK, just with a mode less but other items added, lest we forget the items that weren't originally in the KS but have since been added.
Personally I feel its a shame that FD have failed to communicate this to the DDF (though i assume that was to avoid a leak before any official statement and no, I am not in the DDF) or that FD have learned from previous poorly communicational issues.
I would like to add to this and counter it. We as buyers were not given a choice and anyone can get free internet at a library or internet cafe and thats not the point.. We ordered ED (The bean burger) which comes with lettuce tomato and cheese. They bring me the bean burger and it has no lettuce cheese and is under cooked. Its still a bean burger but not made properly and missing ingredients that should be there. I tell the waiter this is unacceptable. The waiter takes it back and brings me another one. This one is also missing lettuce and cheese. and is overcooked. Waiter tells me the lettuce and cheese have not been included because it spoiled the taste for people. (They have always been there before and the menu still has them listed on the menu including this) and the burger was under and over cooked because the chef was new. I then lodge my complaint and get my money back. The restaurant then tells me well we are sorry but this was our choice not to include the ingredientswe are not giving you your money back plus you already took a bite out of the burger.
I am sorry this is not the way the world works. If you are not satisfied with the end product you get a refund simple as that. All FD has to do is credit back 50 Dollars for the retail game and keep the 25 dollars for the fact that we "Played the Beta" Saying if you played the Beta you do not get your credit back is absolutely horrible. The only reason they will not do this is probably because they got an alarming amount of refund requests "legitimate ones" and don't want to fork out the cash.
I have never seen a development company handle a situation worse then this then FD. If they kept the 25 dollars, or the 75 dollars for premium beta and crediting back retail price of the game still leaves FD ahead. I would be completely happy with this. I took part in the beta, not satisfied with the retail product so I decided I don't want it. I lose 25 dollars and don't have a game that is sitting there not being played. Can someone tell me why they are not doing that instead of just saying no for backers who have played?
P.S I would like to add for myself I bought ED for both the Online and offline aspect and I will still be able to play regardless. Not very well if things don't improve. I do however think that this whole situation is wrong, could have been avoided and handled better. And even though I may or may not play ED I know for a fact I will never buy another FD product again because of the way this was handled.
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