I don't want to sound totally negative (again) ... but I expected better from a 30-year-old games dev company with a 10-year-old game that's the 4th game in a 40-year-old IP franchise.
Am I being unreasonable?
I mean if you're talking about their infrastructure creaking and breaking under the stampede of logins on a game update, "unreasonable" maybe not, "unrealistic" definitely given the number of times you've seen this.
(My guess would be the underlying issue is a variety of Thundering Herd and probably indicates a bottleneck in their dataflow rather than a lack of AWS instances.)