Account deletion

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StarDemon

StarDemon
A friend of mine that has not played for 5 years received and email from Frontier that his account had been deleted and if he wanted to continue with elite dangrous he could create a "New Account"
So all of his ships are all gone and he has to create a new account and "Buy" the program again.
What is up with that.
He paid for the program and a receipt so he has a contract of sale.
Legally they cant delete his account but they did.
Is there any recourse on that.
king regards
Stardemon.
 

Ian Doncaster

Ian Doncaster
There's no known policy on account deletion purely for inactivity, and people have come back from more than 5 years away before

So, possible reasons that come to mind
- as Greasetrap42 says, the email could be entirely fake (though part of an oddly-targeted scam, if so), and everything will still be there if he logs in
- he accidentally pressed the "Delete account" button somehow (Frontier Support might have backups they can restore from, contact them)
- his account got hacked and the hacker pressed the "Delete Account" button (again, Frontier Support should be contacted)
- some account cleanup script at Frontier HQ has a typo in it and accidentally deleted the account (again, contact Frontier Support)
- he neglected to mention that he tried to sell the account to someone else, or engage in other obvious EULA-breaking activity, and that's why it got deleted (tough luck)
 

Helmut Grokenberger

Helmut Grokenberger
I have two alt accounts that I haven't touched in years, so far they have not been deleted (to my knowledge). If I had to bet on it, my money would be on a phising attempt. Any links in that email for a convenient "account creation" or "account verification"? Did your friend actually try to log into their account in the launcher or on Frontier's website(s)?

The only action is to contact Frontier support and ask if that email is legitimate, and if yes, what the reasons for deletion are.
 

WillFrog

W
That sounds like a scam to me or a troll. I hadn't played since 2018, and my account was still there and perfectly fine when I logged in again a few days ago.
 

Rochester

Rochester
From a personally professional perspective - never trust emails or texts etc as evidence of official communication. Treat them all as notifications only, not portals to accounts, and NEVER open any links or downloads. A legitimate company ought to tell you to go to their official store and log in there, not via the communication or hyperlink. It’s highly certain the vast amount of such comms are fraudulent. Such agents want you’re personal information, which they harvest to either access your banking details; piggyback your systems or sell on

Social media links, Apps, vids and adult sites track your devices, they obtain your emails and phone numbers incredibly easy. Such emails attempts to gain additional information to unlock your other data. This is called phishing.
 
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[VR] Mad Mike

[VR] Mad Mike
Rochester said:
From a personally professional perspective - never trust emails or texts etc as evidence of official communication. Treat them all as notifications only, not portals to accounts, and NEVER open any links or downloads. A legitimate company ought to tell you to go to their official store and log in there, not via the communication or hyperlink. It’s highly certain the vast amount of such comms are fraudulent. Such agents want you’re personal information, which they harvest to either access your banking details; piggyback your systems or sell on

Social media links, Apps, vids and adult sites track your devices, they obtain your emails and phone numbers incredibly easy. Such emails attempts to gain additional information to unlock your other data. This is called phishing.
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This is good advice. I even say thanks very much for the info and hang up and phone back when i get suspicious activity on my credit card........ i have done that a couple of times now and the support staff never mind you doing that. (i am more wary than i used to be after losing 300 euros to a scam 10+ years back
 

Icecreambeanfruit

I
Wait a second, can I even play this game offline? If not then I hope Frontier has an end of life plan if they ever shut down the servers. I would not want to get financially and emotionally invested in a ten year old game only for it to quickly turn into another dead game.

I'm more sensitive to this stuff nowadays, and especially since Stop Killing Games opened my eyes to how 70 percent of online games eventually get destroyed.
 

Greasetrap42

Greasetrap42
Icecreambeanfruit said:
I'm more sensitive to this stuff nowadays, and especially since Stop Killing Games opened my eyes to how 70 percent of online games eventually get destroyed.
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Everything eventually dies.

Don't get too attached to grandma. Spend time with her while she's around. Same with your favorite video games. Enjoy them in the present tense.



Edit: I suspect that a game statistically has a better chance of dying in its first year than its 10th year. Just a guess.
 

Icecreambeanfruit

I
I can still play most of my old games as long as the old hardware works, and pass them on, but that is becoming less possible with newer games. A lot of new games are in danger of becoming lost media like Concord after only a few weeks.
 

varonica

varonica
Rochester said:
From a personally professional perspective - never trust emails or texts etc as evidence of official communication.
Click to expand...

Yep, I get an email from the bank or the gov website I always go to the official site using a known safe website address and log in through that, or use the official or use the official phone number to make queries. Phone company calls me to tell me my account is overdue I hang up immediately and call the accounts number, get an email from a game site I log in to the proper website and check. Never treat emails of phone calls as official lines of communication should be taught in primary school these days!
 

[VR] Mad Mike

[VR] Mad Mike
Greasetrap42 said:
Everything eventually dies.

Don't get too attached to grandma. Spend time with her while she's around. Same with your favorite video games. Enjoy them in the present tense.



Edit: I suspect that a game statistically has a better chance of dying in its first year than its 10th year. Just a guess.
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this is the accepted norm now I guess. otoh for my birthday last year I got Kenny daglesh soccer, Mr wino and Sam fox strip poker for the z X spectrum and all work just fine.
yes eventually they will still die but probably long after most modern games

;)
 

Mr Lindsay

M
Icecreambeanfruit said:
Wait a second, can I even play this game offline? If not then I hope Frontier has an end of life plan if they ever shut down the servers. I would not want to get financially and emotionally invested in a ten year old game only for it to quickly turn into another dead game.

I'm more sensitive to this stuff nowadays, and especially since Stop Killing Games opened my eyes to how 70 percent of online games eventually get destroyed.
Click to expand...
Someone else might provide the details as I can't be bothered to look it up... but in the early days of ED it was mentioned that in the event of the servers shutting down they would provide some method to allow the game to remain playable, possibly running a home-server with a static version of the galaxy, but you won't find this in the Ts&Cs anywhere so don't take it as any kind of guarantee. Even with the best will to keep the game alive, it might be entirely beyond FDev's control depending on the nature of the shutdown.

Still, FDev having at least thought about the problem and discussed it early in development means there's a better chance of that happening with ED than with most "live-service" games.
 
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