The subject line says it all.
The current modes of communication are a bit too top-down and "managed". I'm sure that works well for Frontier Developments plc, but for your customers it has a tendency to breed uncertainty and negativity in the long run.
So, back to the proposal. It could work as so: have a weekly Q&A thread that people can submit their questions to. At the end of each week, a selection of the questions are answered, by those with the knowledge and authority to do so. Simple enough, and something you've already done with the livestream Q&A, so you have the ability to handle it.
Obviously, you would prioritise based upon the importance of the question to the players - if you get what is essentially the same question from multiple players, that would obviously indicate the question is a "hot topic" to your customers, and therefore warrants answering properly.
If an answer must be "we don't know", or "we can't say yet", fair enough - but if a question can be answered when prefixed with suitable disclaimers (like "this is not definitive", or "unofficially", or "this is a very rough estimate, so take that into account"), then please do so. Any information, however vague, is better than none.
Obviously if FD staffers want to post reponses to forum posts (e.g. "Soon..."), that is a great thing. But I think this would allow people to get an idea of the real state of play re: the development roadmap and other things, without having to trawl the forums for random dev posts.
The current modes of communication are a bit too top-down and "managed". I'm sure that works well for Frontier Developments plc, but for your customers it has a tendency to breed uncertainty and negativity in the long run.
So, back to the proposal. It could work as so: have a weekly Q&A thread that people can submit their questions to. At the end of each week, a selection of the questions are answered, by those with the knowledge and authority to do so. Simple enough, and something you've already done with the livestream Q&A, so you have the ability to handle it.
Obviously, you would prioritise based upon the importance of the question to the players - if you get what is essentially the same question from multiple players, that would obviously indicate the question is a "hot topic" to your customers, and therefore warrants answering properly.
If an answer must be "we don't know", or "we can't say yet", fair enough - but if a question can be answered when prefixed with suitable disclaimers (like "this is not definitive", or "unofficially", or "this is a very rough estimate, so take that into account"), then please do so. Any information, however vague, is better than none.
Obviously if FD staffers want to post reponses to forum posts (e.g. "Soon..."), that is a great thing. But I think this would allow people to get an idea of the real state of play re: the development roadmap and other things, without having to trawl the forums for random dev posts.
