Frontier Better Learn Fast

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Take a page from Blizzard and step up responses and support. If this multiplayer game is to survive past the first month they better take support more serious and start making "blue posts" from community managers.

There are a lot of issues and staying silent will spell death for this game.

Put on your big boy pants, support 24/7 and set up a community response team.
 
Big mistake using Blizzard as a example. There terrible. Every major update the games unplayable for a month. There even worst than EVE.

Granted more information would be nice. EVE learnt this the hard way as I suspect Frontier will since there determined to go the online route. Give them time they have a very steep learning curve.
 
Big mistake using Blizzard as a example. There terrible. Every major update the games unplayable for a month. There even worst than EVE.

Granted more information would be nice. EVE learnt this the hard way as I suspect Frontier will since there determined to go the online route. Give them time they have a very steep learning curve.

I'm not sure what version of WoW you play, but thus far, the longest recent downtime was the Warlords of Draenor launch, which was a week. That was catastrophic, however, Blizzard then issued free game time as a way of compensation and apologised unreservedly to everyone affected. They have one weekly maintenance window, which is usually a few hours, and if they can manage it, rolling restarts which are much shorter. Things have come a long, long way since the bad old days of WoW 1.0. EVE has had their share of nasty downtimes too, but much like Blizzard, they've got on top of this matter and by and large, they are now at a point where they are more than capable of withstanding situations far far in excess of the issues discussed on this forum.

Before anyone goes around claiming WoW or EVE are terrible, you'd do well to remember Blizzard's edge network deals with around 10m concurrent players at it's peak globally, and EVE has the single biggest "Shared" world *anywhere*. EVE's network and server infrastructure is the kind of thing that when you read about in technical papers is the sort of thing they hand out to trainee NOC techs at google and say "This is what you should aspire to". Hell, even people at the LINX had a lot of respect for CCP's work back when -I- was working there. Blizzard have wrangled a similarly tough problem. So eh... perspectives please.
 
Take a page from Blizzard and step up responses and support. If this multiplayer game is to survive past the first month they better take support more serious and start making "blue posts" from community managers.

There are a lot of issues and staying silent will spell death for this game.

Put on your big boy pants, support 24/7 and set up a community response team.

I'd rather have FD put their limited resources on the game rather than wasting their time on a forum.
 
Unplayable for a month. Over exaggerate much? They still provide a lot of communication regarding their awareness of issues. And they do this 24/7 even on Christmas, New Years, and ... banking holidays.
 
anyone who plays WoW should instantly be silenced on these forums for not being a proper MMO'er. it's probably the WoW guys who moan about losing their stuff when PVP'd

I'm just saying :)
 
I'd rather have FD put their limited resources on the game rather than wasting their time on a forum.


While I agree with your statement. The fact remains that this is not a charity and these are paying customers. Being left in the dark and not answering tickets means losing customers. And we all know customers are the blood line to any game that requires an online connection.
 
Have to say I'm somewhat hopeful that the persistent multiplayer will die so we can have offline play with offline design sensibilities soon.
 
Take a page from Blizzard and step up responses and support. If this multiplayer game is to survive past the first month they better take support more serious and start making "blue posts" from community managers.

There are a lot of issues and staying silent will spell death for this game.

Put on your big boy pants, support 24/7 and set up a community response team.

Whatever. Btw, nice troll title.
 
Have to say I'm somewhat hopeful that the persistent multiplayer will die so we can have offline play with offline design sensibilities soon.


I think the point of a constant online connection was not for MP was so they can keep control of a dynamic galaxy. If that dies so does your massive single player game. At least that's what they said. But hey ea simcity also said sim city could not be played at all without online connection do to the complexity of the engine. People complained and guess what no longer requires a connection so who knows
 
Have to say I'm somewhat hopeful that the persistent multiplayer will die so we can have offline play with offline design sensibilities soon.

Wow...just wow. If this is representative of the whole communities thoughts this game will surely die.
 
whilst i agree with the OP sentiment i dont with the aggression ....but using WoW as an example? i played that for 2 years and my extensive....and exhaustive experience of Blizzard's so called customer service was both useless and expensive ( you have to pay to actually speak to anyone and even then they are rude and unhelpful) so id rather FD upped their communication on these forums and kept us all abit more in the loop .......
 
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