Frontier Responds to recent DB issues

Spin, not unexpected.

What would prefer, engraved apologies hand delivered by Oompa Loompas riding on unicorns? They acknowledged the problem, they detailed what they did about it, they more than compensated players for losses, and they reassured us that they have support people in place. Seems like a reasonable and proportional response to me.
 
What would prefer, engraved apologies hand delivered by Oompa Loompas riding on unicorns? They acknowledged the problem, they detailed what they did about it, they more than compensated players for losses, and they reassured us that they have support people in place. Seems like a reasonable and proportional response to me.

Quite. Ill be expecting my engraved apology tomorrow. Ill pass on the Oompa Loompa though, theyre creepy. How about a Spaceball Dink?

I am interested to hear what they plan to do about the people that benefited from the exploit though. The precedent they set here is important, to let people know going forward if its ok to exploit these kinds of things or whether it will be dealt with harshly. I logged out as soon as I realized there was an issue, but if they send a clear message that its ok to exploit bugs and they wont do anything about it, maybe next time will be different.
 
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No...please tell me who they are...will be fun to hunt them down when their credit balance gets restored back to normal and they suddenly can't afford to pay for the insurance of the ship they are now riding around in (if the get to keep it). Shooting them down then will be hilarious...back to square one! :D

I honestly don't think it's going to happen.

It sounds like any issues here on are to be resolved via ticket only, and not many are going to ticket to have their credits reduced.

I understand yes it doesn't matter but you can't help feeling a bit miffed about it.

I'm currently in an all bought and paid for Imperial Clipper. I kind of liked tootling around knowing I was "ahead" of the crowd and that no-one was likely to mess. It probably sounds a bit stupid but (sad sod that I am) you felt a bit of prestige, I mean why not it was earned through a whole bunch of time spent seeking out trade routes literally across hundred of light years and lots of time spent running those routes.

I only ever saw one bigger ship.. a Python which I steered well clear of. =)

Ok yes I suppose it doesn't matter but I do feel my ship's suddenly "worth" less. =(

Meh who cares, it's only a game.
 
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Despite the minor issues that seem to pop up. Frontier has been on top of fixing anything that comes around and has been very open with what is going on. Their launch was fantastic in my eyes, I was able to play immediately without any issues myself. Compared to other mmos that have been released where I've had 10-14 hour queue times just to log in (who has time for that). They have shown to be a very respectable company.

So with that said their continued way of operation is just reassuring in todays gaming industry where publishers push out games advertising "X" and don't even get half of that.

Kudos Frontier ^_^

Yep was a great launch , maybe the team , are also BF3/4 players , :)
 
What would prefer, engraved apologies hand delivered by Oompa Loompas riding on unicorns? They acknowledged the problem, they detailed what they did about it, they more than compensated players for losses, and they reassured us that they have support people in place. Seems like a reasonable and proportional response to me.

If it was a broken server why is it still happening? It's pr so who cares but I'm not gonna congradulate them, that's absurd.
 
Quite. Ill be expecting my engraved apology tomorrow. Ill pass on the Oompa Loompa though, theyre creepy. How about a Spaceball Dink?

I'll look into that and see what we can do. :)

I am interested to hear what they plan to do about the people that benefited from the exploit though.

Given previous history with exploits in beta, probably nothing... although if one of beneficiaries ends up winning a cash prize for being first to Elite the proverbial fecal matter will rapidly strike the orbital air motion generator. Chances are there's something in the EULA to make them inelligible to win from an exploit anyway.

Perhaps the correct response would be to offer anyone who benefitted the choice of being "rolled back" or withdrawing from the competition.
 
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Apples and oranges. You are criticising people making a game. It's all imaginary money and made up stuff. They responded as rapidly as required. If I was them, I would be loath to respond at all to a chorus of shrill morons screeching about lack of communication like overly attached girlfriends. Be thankful for small mercies.

They responded after the community kicked up a fuss and a couple of news items had appeared, it was around 2 days after the event.

I'm still not 100% we've had an actual response. I've seen:

  • A comment from a dev buried deep in thread which doesn't address many of the concerns, one which looks like it may have been written because he/she felt they had to say something as the company wasn't and people were getting a bit upset. I may be wrong but to me it doesn't look like an "official response".
  • A response to an news item written by Joystiq which presumably was an attempt to combat some negative press.

Although I am glad that Frontier seem to be trying to improve lines of communication and not taking your line of thinking.

It's really easy to sit there and say it's imaginary money and made up stuff but people invest real time in the game, and in some cases it's not a small amount of time investment. No it's not the end of the world but let's not pretend it's worthless and therefore people have no right to expect updates when it all breaks.

I didn't say it was rare, and I expect that there are that many of them around here that using it as an appeal to authority like you did just looks pompous. I was taking the michael. Anyway...

Hey I didn't bring it up, someone else was making assumptions. I don't even think it was an appeal to authority, the person in question was accusing me of something I hadn't even said. (before he replied trying to trump me with his banking credentials!)

bitstorm said:

...I wouldn't employ you as a software developer, lack of attention to detail.

Heh Is that how you vet candidates? Nope he made a typo in an email, there's no way we'd employ this person. ;-)

I'll pass on mentioning your typos in return, really what's the point?
 
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No idea. i played for hours yesterday and didn't see a single problem.

Didn't effect me either but if the server fails and this is the result, swapping the server isn't much of a fix. I think most of the critisicm comes from the fact they don't seem to take this stuff very seriously. "Cause it's just a game" or whatever, and that's fine but I don't take them seriously as a result. Their word is at this point worthless, and I'll believe it when I see it because I can't hear what they are saying their actions are too loud.
 
I wouldn't work for you, you seem a bad judge of character! ;-)
Character has nothing to do with it! I'd employ Ted Kaczynski if he could code well enough. If he also used apostrophes with all the skill of a greengrocer, however, I would have second thoughts about his employment. (And I'd check under the car for a few months.)
 
Character has nothing to do with it! I'd employ Ted Kaczynski if he could code well enough. If he also used apostrophes with all the skill of a greengrocer, however, I would have second thoughts about his employment. (And I'd check under the car for a few months.)

Hey now, I worked as a greengrocer for quite a few years, and I believe you will find my grammar to be quite exceptional.
 
Hey now, I worked as a greengrocer for quite a few years, and I believe you will find my grammar to be quite exceptional.
I'm sure that your tomatoe's and cauli's were of an impeccable standard.

(edit: Two examples that I've seen on signs locally, btw)
 
Google Dan Quayle and potato. Bad grammar knows no bounds. There are a few bad cauli's in every bunch. :D
 
FWIW, I feel that the total lack of communication ( = pretty awful customer service) during the event needs an apology in this forum from someone very near the top. The management-speak articles quoted earlier, and seemingly aimed at the general public, are not good enough.
 
They responded after the community kicked up a fuss and a couple of news items had appeared, it was around 2 days after the event.

I'm still not 100% we've had an actual response. I've seen:

  • A comment from a dev buried deep in thread which doesn't address many of the concerns, one which looks like it may have been written because he/she felt they had to say something as the company wasn't and people were getting a bit upset. I may be wrong but to me it doesn't look like an "official response".
  • A response to an news item written by Joystiq which presumably was an attempt to combat some negative press.

Although I am glad that Frontier seem to be trying to improve lines of communication and not taking your line of thinking.

It's really easy to sit there and say it's imaginary money and made up stuff but people invest real time in the game, and in some cases it's not a small amount of time investment. No it's not the end of the world but let's not pretend it's worthless and therefore people have no right to expect updates when it all breaks.



Hey I didn't bring it up, someone else was making assumptions. I don't even think it was an appeal to authority, the person in question was accusing me of something I hadn't even said. (before he replied trying to trump me with his banking credentials!)



Heh Is that how you vet candidates? Nope he made a typo in an email, there's no way we'd employ this person. ;-)

I'll pass on mentioning your typos in return, really what's the point?

Here's an idea if FD wants to avoid negative press: don't send the entire staff on holiday right after you launch and leave nobody watching the shop to deal with gamebreaking bugs and exploits.

They can shove their platitudes, I just want them to show professionalism and fix their game.
 
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