21st December, still no reply, response or anything.
Personally, I have no inclination to waste my time submitting any further tickets while no attempt to even acknowledge them is considered 'the norm'
How long will it take for an reply to an ticked? 5th day now...
- Thread starter Saliddry
- Start date
21st December, still no reply, response or anything.
Personally, I have no inclination to waste my time submitting any further tickets while no attempt to even acknowledge them is considered 'the norm'
sound like i have to prepare an very bad review for steam
i just fell .. i have 2-3 hours a day if at all mostly ending up playing 2-3 days a week
and when ya finnaly get somehwere some bug or whatever kills all the progress ... this is the second time for me....
BUT HEY THERE VERY GOOD IN CUTTING PROFITS AND INCREASING PRICES
MAYBE WE CAN SOON BUY CREDITS/ISK OR WHATEVER IN THE SHOP !!!
i just fell .. i have 2-3 hours a day if at all mostly ending up playing 2-3 days a week
and when ya finnaly get somehwere some bug or whatever kills all the progress ... this is the second time for me....
BUT HEY THERE VERY GOOD IN CUTTING PROFITS AND INCREASING PRICES
MAYBE WE CAN SOON BUY CREDITS/ISK OR WHATEVER IN THE SHOP !!!
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Deleted member 38366
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Just so everyone realises that they absolutely should apply here, and there's no reason for them not doing so.
Apart from not being able to.
I accidentaly bought another copy of the game, intending to give it to my son.
Ticketed it 32 days ago, no reply.
My sons will not play this game and I offer the same advice to anyone that cares to listen.
Ticketed it 32 days ago, no reply.
My sons will not play this game and I offer the same advice to anyone that cares to listen.
That only applies to companies that adopt an ITIL process.
It is not mandatory in any sense
I have tickets from 4th December on the old system and 1st January on the new system that haven't been responded to yet.
ciger
Banned
i lost around 1.6 million as an station revoked the landing just before touchdown.... AND NORMALY I LAND IN LESS THAN 1 MINUT so should be still 9 left
the yellow markings disappeared i got red warnng to leave or be destroyed..
i can just say flying an transport with around 120 and still slowing down ..gear just going down at the end of an station..
you cant leave it within 20 seconds the turning around nearly needs 8
so i got blown up with an cargohold full of palladium and gold....... nothing illegal..
was going in full speed cause way was clear rolling the ship for the landing pad and slowing down .. than i had an lag spike or mirko freeze 1-2 seconds and POP the markings where gone ...had an red text station teling me i had no clearance to enter and will be killed in 20 seconds...
ending up in paying insurance i had around 140k left......
and now i wait to get my money back.... i cant even trade with 140k
well i have tickets opened since december... just bugs so no big deal, but in your case try to PM Ed Lewis https://forums.frontier.co.uk/member.php?u=47159 with ticket id and maybe he can push your ticket on top of the list...
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Well, loosely ITIL, also relevant to COBIT and thus forming Industry Standard.
Interestingly, off the top of my head, I believe the stat has now gone past 20% of top orgs that have a better than standard service response.
I think COBIT is hugely relevant here. Could be debated that FD are offering a service, rather than a product?
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lets be fair ... fd has no monthly subscription income..
not even an real ingame shop ... yeah a view painting i gues nobody realy cares about as long as we dont have an outside view to see what we pay pay for
i got 1 for my cobra ~5 euro but thats it
so i would say they cant hire an support staff of 20 people doing the tickets, it will just drain em dry more quickly
not even an real ingame shop ... yeah a view painting i gues nobody realy cares about as long as we dont have an outside view to see what we pay pay for
i got 1 for my cobra ~5 euro but thats it
so i would say they cant hire an support staff of 20 people doing the tickets, it will just drain em dry more quickly
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Slopey
Volunteer Moderator
No - it's definately a product as opposed to a service.
Also your SLAs are more suited to supplying large systems to corporates, which may have many thousands of users, but ultimately a low number of running systems. 4/12 hour SLAs don't really work for individual copies sold to several hundreds of thousands of individuals.
Where they do apply is the back end service, but it's been running without issue and resolved way within those times when the server has gone down. Even with patch 1.1, that was resolved within 24 hours.
That would be the default stance. May I ask under which definitions, aligned to which outcomes you'd offer that opinion?
The debate around SLA's (and OLA's now that you mention it) were for ticket backlogs, rather that factors such as availability or instances etc. The backend may well be functioning within parameters, if that's the case, kudos to the infrastructure team, as well as Business Services et al.
The point we were discussing however was, from what has been revealed on the forums, when compared to Service Levels we could realistically expect from CS in addressing a raised ticket, I'm not sure that a purchase issue from prior to christmas can fall within anyone's definition of normal? If there's anymore info on CS targets and performance available then great. I'm just trying to bring some transparancy to the issue, so that I might read less about the fact there is a perceived problem. Cultural things are so much more interesting.
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I have a ticket untouched since December 16th, another from December 30th and this years' highlight so far was taking off and the station flipping to "hostile" and blowing me up (at a cost of 1.2Mcr) - that was only 7 days ago; on a related issue, my wife ordered me a t-shirt from the ED store (christmas present) , christmas came and went, ticket was raised, couple more weeks passed with no response, Paypal query raised, no response; only when escalated to a paypal claim was there any communication from FDev at all (they hadn't even dispatched it yet - well over a month after ordering it). Paypal refunded us last week, 6 weeks after the order was placed.
I'm sure some tickets must get answered, but the record in our house currently stands at 0/4 (and i'm not expecting my million credits back any time soon). Game bugs are inconvenient, but my wife spent actual real money on an item that wasn't dispatched and the lack of communication was simply appalling.
I'm sure some tickets must get answered, but the record in our house currently stands at 0/4 (and i'm not expecting my million credits back any time soon). Game bugs are inconvenient, but my wife spent actual real money on an item that wasn't dispatched and the lack of communication was simply appalling.