FD support existing???

[Imrus76]

Did somebody receieve any response from the FD support ever???
Is there somebody anyway who checks and reads tickets?

We read in the forum, that there is a few delay, but since the start from 16th Dec, none of my tickets were responsed.

Is it only my problem, or somebody has the same?

 

[Whiterose]

I have had responses to three out of four tickets submitted.

 

[xyphic]

There's a distinct lack of feedback on ticket status, so you don't know if your ticket has been read or what its status is internally (e.g. if it's a known bug it should really get attached to the master ticket for that bug and your ticket updated appropriately). Frontier have stated that they're not happy with the support system as it is and are busy adding to the support team -- which takes time to recruit and train -- and looking at ways of improving the support system.

What was your ticket in relation to?

 

[ciger]

Did somebody receieve any response from the FD support ever???
Is there somebody anyway who checks and reads tickets?

We read in the forum, that there is a few delay, but since the start from 16th Dec, none of my tickets were responsed.

Is it only my problem, or somebody has the same?

first expect the below, and then wait some more

Hello Commander,

Apologies for the delay in seeing to your ticket. We are just reaching out to you to see if you are still having the issue you had originally reported.
I shall resolve this ticket, however if you are still encountering the issue simply respond to this message and let us know. This will reopen your ticket.

If you are no longer experiencing the problem then please do not reply to this ticket, this will leave the status as resolved. Please make a new ticket should you encounter any other issues.

Kind Regards,

 

[Imrus76]

There's a distinct lack of feedback on ticket status, so you don't know if your ticket has been read or what its status is internally (e.g. if it's a known bug it should really get attached to the master ticket for that bug and your ticket updated appropriately). Frontier have stated that they're not happy with the support system as it is and are busy adding to the support team -- which takes time to recruit and train -- and looking at ways of improving the support system.

What was your ticket in relation to?

Previous bugs, some of them were fixed, some of them not solved yet, f.e: mysterious station death, Anaconda weapon bugs, turrets on medium hard point don't fire forward, huge cannons are not aiming correctly, gimballed version is absolutely not working...
Lot of problems, without any response... or compensation...