I opended two tickets at the end of jan for ship exploding with cargo for no reason today I received this automated response
Hi there, Thank you for reporting the ship related bug you encountered in Elite: Dangerous. We appreciate your patience, we've receieved lots of tickets since launch and we're working tirelessly to resolve every last issue. This is an automated response to let you know that we have recently rectified some outstanding issues we were having with ships in the game. Please watch the forums and release notes for future fixes to bugs in the game here: https://forums.frontier.co.uk/showthread.php?t=120113 If you ever experience an issue that is preventing you from playing the game, or require lost credit/ship/cargo return, we ask that you open up a new Technical Support ticket and a customer services representative will get back to you. Otherwise, thank you for your continued support. Kind regards, Frontier Customer Support
ok I thought I'd try this
If you ever experience an issue that is preventing you from playing the game, or require lost credit/ship/cargo return, we ask that you open up a new Technical Support ticket and a customer services representative will get back to you.
Ihave now opened new tickets again for the same issues which just is causing more work not just for me but for Frontier themselves
only to find that I cannot open a ticket and put the dates it happened as this is now in the past so I had no resolution to my tickets credits not given back or an explaination what the cause was and what they did to fix it
would of been nice to have a reply e.g this was the issue which was resolved on x date sorry for inconvenience
Hi there, Thank you for reporting the ship related bug you encountered in Elite: Dangerous. We appreciate your patience, we've receieved lots of tickets since launch and we're working tirelessly to resolve every last issue. This is an automated response to let you know that we have recently rectified some outstanding issues we were having with ships in the game. Please watch the forums and release notes for future fixes to bugs in the game here: https://forums.frontier.co.uk/showthread.php?t=120113 If you ever experience an issue that is preventing you from playing the game, or require lost credit/ship/cargo return, we ask that you open up a new Technical Support ticket and a customer services representative will get back to you. Otherwise, thank you for your continued support. Kind regards, Frontier Customer Support
ok I thought I'd try this
If you ever experience an issue that is preventing you from playing the game, or require lost credit/ship/cargo return, we ask that you open up a new Technical Support ticket and a customer services representative will get back to you.
Ihave now opened new tickets again for the same issues which just is causing more work not just for me but for Frontier themselves
only to find that I cannot open a ticket and put the dates it happened as this is now in the past so I had no resolution to my tickets credits not given back or an explaination what the cause was and what they did to fix it
would of been nice to have a reply e.g this was the issue which was resolved on x date sorry for inconvenience
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