How does one open a New ticket - not possible!

Plooker · Mar 11, 2015

Hi, I want to open a new ticket. When I log in I see this:

(sorry can't post the image as a new forum user)

But nowhere can I find a "New Ticket" option.

Plooker · Mar 11, 2015

[h=2]You have no new tickets[/h] You can create a new ticket by clicking the New Ticket option, above.

But no option is there!

Plooker · Mar 11, 2015

I see this:

Evyl Minkey · Mar 11, 2015

Have you tried the support forum?

https://forums.frontier.co.uk/forumdisplay.php?f=50

AnnuverScotinExile · Mar 11, 2015

You are not supposed to post new tickets any more. New bugs are supposed to be posted by opening a new thread in the bugs forum.

https://forums.frontier.co.uk/forumdisplay.php?f=105

Plooker · Mar 11, 2015

OK, so I am no longer able to play the game as my commander was deleted!

Plooker · Mar 11, 2015

this forum is the place to report bugs that occur in the game client. Problems running/installing the game and issues with your game account should be directed at customer support through the ticketing system.

Harbinger · Mar 11, 2015

You can open new tickets for Account related issues at:

https://support.elitedangerous.com

You probably want to open under:

Technical Support --> Unable to play game --> Save game issue.

dognosh · Mar 11, 2015

Plooker said:
OK, so I am no longer able to play the game as my commander was deleted!

accidental ? fit of rage ? bug ?

Plooker · Mar 11, 2015

Harbinger said:
You can open new tickets for Account related issues at:

https://support.elitedangerous.com

You probably want to open under:

Technical Support --> Unable to play game --> Save game issue.

That worked! Ticket submitted, thanks!