Mine is still good and is still in use. And I have never taken the usb cable out either. Seems well built to me.
If you are thinking about getting an EDTracker
- Thread starter gunuk
- Start date
FIY, here is my story:
I made EDTracker on my own. I have bought arduino + magnetometer from ebay. After one evening of usage, arduino board went dead. So I throwed broken arduino out, ordered new one (another 3 weeks of waiting) and replaced it.
Bottom line: big thanks to EDTracker team for free software and scheme. Really appreciate it.
I made EDTracker on my own. I have bought arduino + magnetometer from ebay. After one evening of usage, arduino board went dead. So I throwed broken arduino out, ordered new one (another 3 weeks of waiting) and replaced it.
Bottom line: big thanks to EDTracker team for free software and scheme. Really appreciate it.
I bought 2 but I could never get them to work well for long. Temperature drift seemed to be causing me more problems than most. Finally I had a problem with my Saitek x55/edtracker /Logitech gamepad.
In the end I bit the bullet and bought a Trackir, dumped the gamepad, and edtracker and now just have the Rhino x55, Trackir, Keyboard and mouse.
People on the forum tried to help and my partner is an Arduino experimenter. Must admit though I, or my partner never had any bad feedback from the guys who supplied the Edtracker kits.
In the end I bit the bullet and bought a Trackir, dumped the gamepad, and edtracker and now just have the Rhino x55, Trackir, Keyboard and mouse.
People on the forum tried to help and my partner is an Arduino experimenter. Must admit though I, or my partner never had any bad feedback from the guys who supplied the Edtracker kits.
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I've built two EDTrackers - a 6050 then a 9150 - and I've found the guys to be excellent, friendly and perfectly "professional".
I would (and have) heartily recommend ED to anybody who wants a fairly cheap (especially in comparison with TrackIR) and very good head tracking solution - particularly if they live in the UK and/or fancy trying their hand at soldering (if I can do it...)
I realise you're disappointed, but I have to say that after 5 months and 60-70 hours' use I think you'd find very few companies would give you any sort of replacement or refund. I certainly don't think you'd have a leg to stand on under UK Trade of Goods act.
If I were you I'd count myself lucky I was getting a free replacement rather than whinging about a perceived slight in the tone of the email.
I would (and have) heartily recommend ED to anybody who wants a fairly cheap (especially in comparison with TrackIR) and very good head tracking solution - particularly if they live in the UK and/or fancy trying their hand at soldering (if I can do it...)
I realise you're disappointed, but I have to say that after 5 months and 60-70 hours' use I think you'd find very few companies would give you any sort of replacement or refund. I certainly don't think you'd have a leg to stand on under UK Trade of Goods act.
If I were you I'd count myself lucky I was getting a free replacement rather than whinging about a perceived slight in the tone of the email.
1. Where did they say that.
2. Where is there any indication that want to make it big?
Would this stop me from buying ? NO
Do i expect the same quality customer service as a large company offers ? NO
Cheap head tracking alternative made available by community members for other community members taken from a forum idea and made real.
as for not trusting them to replace or repair your unit thats down to you, they did offer a replacement.
in closing the response was poor but for a small team you should make allowances.
Do i expect the same quality customer service as a large company offers ? NO
Cheap head tracking alternative made available by community members for other community members taken from a forum idea and made real.
as for not trusting them to replace or repair your unit thats down to you, they did offer a replacement.
in closing the response was poor but for a small team you should make allowances.
Tar Stone
Banned
Wear and tear on a micro USB port is entirely normal and you should take a little care to mitigate it.
I have the original edtracker, been using it regularly for almost a year with lots of games and sims, haven't had a problem.
I bought the electronics from a hobbyist website and built it myself. If the USB port breaks off I highly doubt they'd replace the board so it's extremely kind of the edtracker guys to offer to do this out of their own pocket.
I have the original edtracker, been using it regularly for almost a year with lots of games and sims, haven't had a problem.
I bought the electronics from a hobbyist website and built it myself. If the USB port breaks off I highly doubt they'd replace the board so it's extremely kind of the edtracker guys to offer to do this out of their own pocket.
Isn't the EDTracker team just a few guys who do it on their spare time? It's not like they manufacture their components or anything. The main component seems to be an Arduino board, even, and the problem seems to be with the Arduino, not something they have much control over.
That said, does anyone know a trick that might help the USB port be more sturdy? Since this seems to be a common problem. I thought perhaps a dab of hot glue or epoxy, maybe? I'm waiting on my own EDTracker order, and would like to avoid these issues.
That said, does anyone know a trick that might help the USB port be more sturdy? Since this seems to be a common problem. I thought perhaps a dab of hot glue or epoxy, maybe? I'm waiting on my own EDTracker order, and would like to avoid these issues.
1. Original post, try reading some time, it helps
2. I doubt they're looking to unseat Apple but not insulting people who give you money is customer service 101 eh
Yes let's argue about how difficult is it *not* to abuse your customers, great way to spend a Sunday
Exactly....
My email to them wasn't demanding a refund or demanding ANYTHING for that matter, I simply asked if there was anything that they can do to help!!!
If the response would have been a simple no then fair enough. I may have bought another one.
I understand some people are fans of what they do and quite right so, the product when it worked was OK. You can't either keep calling them hobbyists as they are doing this as a business.
And yeah, maybe deadfred was having a bad day, but seriously. If a hobbyists or a company (which they now are, and were when sending the response) told you to do one using bad language I'm sure most people would be offended. If that seller would be on Ebay or Amazon I'm also sure most people would leave some sort of feedback for others to see. Coming here on the forum and letting others know where they advertise their product is another way of leaving feedback!
Edit. Ah, got it. My apologies.
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this is so unprofessional its unreal.those guys shouldnt be allowed to sell anything.
Nice, mine also looked like that, but I had tape where you have the white clip, mine also had enough slack so the connected USB male to female didn't pull.
As far as protecting the USB cable, I used a cable tie to support the cable on my headset such that it wasn't pulling down on the port (I use an old Kindle charging cable). Mine broke as I was messing about with it without my cable supported on my headset with the cable tie. If you have it in an enclosure (mine isn't), then can I suggest creating a strain relief solution using Sugru (https://sugru.com/)? It does mean that you wouldn't be able to unplug it at the EDTracker though.
Just a thought, did yours have a loop in it like that as well?
Thinking out loud more than anything, and wondering if a loop like that could actually place the port under a bit of constant pressure which eventually leads to failure.