Seriously
Stop allowing your marketing and newsletters to dictate release cycles (Yes, you need to market the releases - but you don't have a good enough history of low-issues releases to let marketing dictate the day you push stuff out - where is the project manager or product owner's say on this?!?).
Stop releasing major patches on a Friday - even if you have staff available, it's also the busiest time of the week for your players and in some cases the only time people can play.
Stop releasing major releases out of Beta until you are sure there are no major bugs. Up until Friday, and continuing today, people are still advising of bugs.
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I like a few here have been here a while, and your CC is decreasing amongst us. You only have to look on here, reddit and I'm sure on Steam to see many unhappy people (and you don't have enough resource to put out the fires). Of course there are people who thing you can do no wrong, and they are entitled to their opinion - but keep on this path and even they will not be able to white knight soon enough.
Many of us, who are experienced software developers (myself 15+ years) have said it's a bad idea to release on a Friday - yet you continue to. And every time we see major issues in the first few days. It's like you're extending the beta cycle, except on productions severs.
This is not a good thing. I know from my own groups Teamspeak tonight that this is the first time some are back in a while and they are not impressed. You are the butt of many people's jokes.
Seriously! Stop it, take stock and improve what your doing before many people just walk away from this game.
I agree with your fundamental points.
Individuals can argue how many bugs of what severety are ok or not ok, but overall, FD just doesn't understand customer satisfaction.
Matter of fact, no British company I've ever dealt with gave a hoot about customer satisfaction. It was more like "we got your money, what you gonna do about it? And we don't give a whit if you ever buy anything from us again, we'll just find new suckers.
Sorry to say this, but its such a chasm compared to American companies. Not that they're angels, but they do generally try to be angels to people who gave them money and might do so again.
As for penalizing people for having a life outside the game will go down in gaming history as one of the top 3 most wrongheaded, backwards decisions.
I'm still trying to figure out how that meeting went down where they signed off on that.
Not that reputation decay couldn't be used to achieve their two goals:
1) letting bad guys get out of the dog house without actually having to work for it (not sure I agree with that, save for those people who got hit by ridiculous escalating loitering violations or other minor things) This could be done offline or online or both. But its a totally separate bag from positive reputation.
2) And to make it harder to keep allied with all 3 factions, for example, to be fair, reputation should only decay while online. And in a smartly regulated fashion:
- If you're offline, nothing changes whatsoever.
real life > game ...maybe FD will get that one day?
- If you're online but exploring outside of inhabited space, nothing changes
- If you're online and trading / questing / fighting for the Empire, your Federation and Alliance reputation will decay. No decay in Empire, until you actually start doing missions / trading / combat for the other two. Same for each faction.
- Powerplay idk, haven't tried that, don't like ladders.