Great game staff!

[Renegade Roach]

How is it a mistake of his own doing if he hit a glitch/bug in the game which resulted in him losing everything? I am sure if he had lost his ship through collision into a structure, side of a letterbox or pvp etc he would not of been reimbursed.

Actually there was a thread the other day by a guy who lost his Conda because he took on more npcs than he could handle and exploded. He ticketed it and was refunded... It's not sour grapes on a personal level, I'm genuinely glad the OP hasn't quit and got his ship back. Thing is I'm somebody who spent 6 months attempting to get a technical issue addressed by support. My ticket was auto closed about 4 times. Finally I lost my rag and wrote a mail explaining how annoyed I was, how it didn't leave me inclined to bug report or beta test and how I sure as hell wouldn't be spending any more money with FD. Guess what, ticket promptly answered...

I would hate to know how much support time is wasted on tickets from people who lost ships due to their own errors (and yes, many of us have lost ships to the toast rack of doom, we just didn't cry on the forum and ticket it). I nearly quit because the issue I had was so detrimental to my gameplay. But yay! somebody careless got their Conda back.

 

[tetra]

How is it a mistake of his own doing if he hit a glitch/bug in the game which resulted in him losing everything? I am sure if he had lost his ship through collision into a structure, side of a letterbox or pvp etc he would not of been reimbursed. I to have got stuck in the cage outside the letterbox, not stuck as in hit it side ways and lodged my ship in there, I mean simply scraping against them and then the ship glitches into the bars. A guy has come on here to say TY for getting his ship back etc and some people just want to put a negative spin on what I see as a very nice thing to say from the op.

From what I can glean from the very limited information in this thread, OP flew his ships into the cattle-grid and got stuck, in all fairness yes it could be fixed, you could even just log in and out to escape it, however to get stuck in it you have to physically fly into it in the first place. OP also had no insurance to buy back his ship either. So should OP not be taking full responsibility for A: crashing his ship into geometry and B: failing to adhere to literally the only rule in Elite Dangerous of having enough money to pay for your insurance? Had the OP had insurance this thread, nor the support ticket probably would have ever been created.

 

[Samosa]

So should OP not be taking full responsibility for A: crashing his ship into geometry and B: failing to adhere to literally the only rule in Elite Dangerous of having enough money to pay for your insurance?

You know, this is such a weird topic. On the one hand, I can see instances where it's not totally unreasonable to ask for support - walls you can get stuck in may be one of those instances. On the other hand, I'd never ask for in-game money back - I'd be sure to have insurance coverage and I'd just suck it up and deal.

My response to the dichotomy, in general? Meh. That's about it. Meh.

 

[tetra]

You know, this is such a weird topic. On the one hand, I can see instances where it's not totally unreasonable to ask for support - walls you can get stuck in may be one of those instances. On the other hand, I'd never ask for in-game money back - I'd be sure to have insurance coverage and I'd just suck it up and deal.

My response to the dichotomy, in general? Meh. That's about it. Meh.

Yeah, I honestly have no strong feelings towards this, despite how it may appear from my posts in these kinds of topics lol and it makes not the slightest bit of difference to me whatsoever if somebody gets their ship refunded for their own mistakes or not. On the other hand I am just beginning to feel kind of sad that the response recently to every "I blew up my new toy and I had no insurance" has changed from, well you knew what you were doing, suck it up, to... make a support ticket, they will fix it for you.

 

[Renegade Roach]

Yeah, I honestly have no strong feelings towards this, despite how it may appear from my posts in these kinds of topics lol and it makes not the slightest bit of difference to me whatsoever if somebody gets their ship refunded for their own mistakes or not. On the other hand I am just beginning to feel kind of sad that the response recently to every "I blew up my new toy and I had no insurance" has changed from, well you knew what you were doing, suck it up, to... make a support ticket, they will fix it for you.

It is slightly sad how the entire ethos of Elite has shifted from 'harsh, dark, brutal galaxy' to 'happy, huggy, no consequences galaxy'. It's reflected in the development choices, the forum attitudes and now the support

 

[Captain Torus]

It is slightly sad how the entire ethos of Elite has shifted from 'harsh, dark, brutal galaxy' to 'happy, huggy, no consequences galaxy'. It's reflected in the development choices, the forum attitudes and now the support

It's not sad at all, it's a good thing for the players and a way to sell more games and that's the bottom line for any business that sells games.