Can't download

[Mace71]

I have bought the Premium Beta and had an email confirming (also checked my bank and £100 will be taken) but the store page refuses to update that I have bought it. Says nothing under Orders or Downloadable Products!

What can I do? I hope I won't have to wait days to update, I wanted to play this weekend.

 

[Adam Lusardi]

Log in to the store and go to your downloadable products page, it should be available there.

If you have any problems then contact store support - support@zaonce.net

Michael

Try this.

 

[Mace71]

Yes, did that immediately.

Still nothing on my account page this morning. Hopefully support will answer soon (please don't say they don't work weekends!). I don't want to be left with a sour taste in my mouth over this seeing as I've just paid £100.

 

[el_tel]

It's unfortunate that you bought in just before the weekend, hopefully some kind soul at FD will see the email and give you access, but you may need to wait until Monday. I can promise you it will be well worth it though.

Oh, and welcome to the forums!

 

[Michael Brookes]

The support guys aren't in at the weekends (we already work them hard enough!) so it probably won't be fixed until Monday. I assume you've tried logging out and in again on the store and a hard refresh of the downloadable products page?

Michael

 

[Glen]

I've had the same problem, and Kenny is looking into it.

Looks like an Elite free weekend for me too!

Doh!

 

[Mace71]

The support guys aren't in at the weekends (we already work them hard enough!) so it probably won't be fixed until Monday. I assume you've tried logging out and in again on the store and a hard refresh of the downloadable products page?

Michael

Yes, tried all of that. On my email receipt I have an SKu code, is that my access code or is the download for each person individually? What I mean is, is there a central download link? I'm guessing its the former.

 

[Mace71]

I've had the same problem, and Kenny is looking into it.

Looks like an Elite free weekend for me too!

Doh!

Oh well at least it's not just me, sorry

Still glad I bought it but wanted to play this weekend

 

[Michael Brookes]

Yes, tried all of that. On my email receipt I have an SKu code, is that my access code or is the download for each person individually? What I mean is, is there a central download link? I'm guessing its the former.

No the link is provided on your downloadable products page.

Michael

 

[Mace71]

No the link is provided on your downloadable products page.

Michael

So, Support should sort me out today? I've emailed them with my order number.

 

[Michael Brookes]

So, Support should sort me out today? I've emailed them with my order number.

They will sort you out as quickly as they can.

Michael

 

[Mace71]

They will sort you out as quickly as they can.

Michael

I feel like a drug addict wanting his fix lol, jonesing for Elite

 

[Mace71]

Still no reply from support. I'm not trying to be annoying but I've paid you money and for 4 days now have nothing to show for it and starting to get annoyed.

This cannot be a big thing to fix, i have my order number so put the download into my account! Please don't make me reverse the payment at my bank...