Horizons Really SLOW !!!!

[juddadredd]

Haters gonna hate hate hate... but Players aint gonna play play play as we can't download the patch.

Guys Do NOT say that 'oh this happens all the time that there's an update' as thats the same as letting the Devs off the hook !

WE have paid our money and deserve a BETTER STANDARD of SERVICE it's past 9pm and I'm downloading at 0.4mb/s with over 3h+ still to go.
It's 5 hours later then my first post and NOT even half way there !

And I've already stated that the APPLE downloads happen in seconds and there's MILLIONS of people hitting those servers, for the others who gave me lip !

For the DEVS - have two lots of servers when patches are released, one for those that just want to login and play for a bit.
And have another for the upgraders.

Also have a website/dropbox that we can download the files from might not be such a problem then as it won't only be hitting your servers.

It's not really a hard problem to fix !

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I'm also on a 200Mbit fibre connection and this happens with every major ED update for me. Just wait until 3am, or later in the week when the servers are less busy and it will be fine.

It's patch day and everyone is downloading a very large update at the same time. Petulant forum whining and showing off your system specs won't make a bit of difference to FD and their server farm. If you really want them to notice your problem, then log a support call. You never know, if enough people log the same issue every time there's a major release, then maybe they will eventually take notice and temporarily beef up their update servers and/or AWS bandwidth allocation for release day to stop this happening.

So did you log a support ticket ?

Petulant forum whining and showing off your system specs
I get 30 minutes a DAY to play - I put my specs up to show it wasnt my slow kit that was showing the little animated waiting circle when trying to get missions !
As thats gotten longer and longer everytime I log in ! So valid point from me mate.

It's patch day and everyone is downloading a very large update at the same time.
And like I said I downlaod all of my Apple kits update the minute they come out all at the same time and they take minutes to come down the pipe, blows your argument out of the water !

 

[juddadredd]

You are going to hate me (looks sheepish) I've got Dolby Atmos in my Office cost a damn fortune - as like I said I work really hard which is WHY my personal time needs to be spent killing people online lol !
See I'm not the bad guy I'm the slighted one and people are attacking me for ED / DB mess !

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None of your stats matter to be honest, it just makes you come off as arrogant.

I have no issues with the mission boards personally, I downloaded the update in 20 minutes, and have gotten no server disconnections, so it could entirely be related to your computer and or connection? just saying stats means nothing directly....
Your computer stats does not prevent there from being problems with said computer or connection.

Nothing wrong with my kit matey - every other game plays 100% smoothly Titan Fall is my fav. but felt like a change today, same game tag if you have TF let me know and I will do my best to kill you ! LOL
Now TF for those that don't know takes quite a bit of bandwidth both PC for moving all the huge amount of poly's around and it's an Internet bandwidth hog - so IF there was an issue on my end then it wouldn't play.

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That's nothing! I'm getting 0.04MB/s and 3 days to download!

OMG I'm so sorry mate - if I could host the files on my company server once downloaded I would be happy to share them with you !

 

[Ralron]

My rig is a water cooled I7-6700K with a Titan card so I've invested in my tech, and I'm sitting behind 200mb fibre.

Firstly I'm getting sick to death of watching the little globe colour shifting when I actually get time to play as it takes an average of 10 seconds to display Missions, and then accepting a mission and then claiming my reward. All the while eating away at my TIME !

THAT'S TOO ING LONG - is that EASY enough so anyone can understand it?

And this past week there’s been too many can't connect to server messages popping up on my triple monitors.


PS: took me 1hour to Download at 3.9MB sec
So today I've got a spare 30 minutes to run a few missions or kill some AI so I've opened up the Loader and wow there's an update. Clicked on it and the update is downloading at 0.14mb/s

There isn't a problem with my line as I've just completed some checks and everything is PERFECT.

Can someone tell me when your servers will be sorted ?

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Forgot to say only 21 Hrs to Download !

yeah i have the same Problems. ED have really bad servers that they rent from google or something.....

I live in America ( Canada thank god! ) and its very slow . I assume all the haters saying its fine are Europeans ( local players)

PS: took me 1 hour to Download ( went quick )

 

[Gamel0rd1]

Ugh... Showing off his tech.

OK I'm sure you're proud, because I certainly am of my 1080, but you really don't need to try to either impress or intimidate us with your tech/money whichever you want to put.

So picking apart your post before responding:

Water cooled i7 and titan card was not needed as you mention servers later in your post. As well as this, mentioning triple monitors with no context to the servers also justifies you're trying to show off or come across as arrogant.

Furthermore, your internet is more than enough to download the game, ever thought Steam/Frontier throttle their servers to keep fair download speeds? For example, steam usually caps their download speed at 4.4MB/s for my server location. The bandwidth of the server's output is shared, so don't think you can hog it with your lightning fast internet.

Overall, it isn't yours or frontier's fault for server lag time / slow downloads. Why should they pay for a faster network / more bandwidth when a 2 hour (for me on steam, anyway), high data download takes a measureable amount of time.

Fly safe cmdr

 

[Gamel0rd1]

Haters gonna hate hate hate... but Players aint gonna play play play as we can't download the patch.

Guys Do NOT say that 'oh this happens all the time that there's an update' as thats the same as letting the Devs off the hook !

WE have paid our money and deserve a BETTER STANDARD of SERVICE it's past 9pm and I'm downloading at 0.4mb/s with over 3h+ still to go.
It's 5 hours later then my first post and NOT even half way there !

And I've already stated that the APPLE downloads happen in seconds and there's MILLIONS of people hitting those servers, for the others who gave me lip !

For the DEVS - have two lots of servers when patches are released, one for those that just want to login and play for a bit.
And have another for the upgraders.

Also have a website/dropbox that we can download the files from might not be such a problem then as it won't only be hitting your servers.

It's not really a hard problem to fix !

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So did you log a support ticket ?

Petulant forum whining and showing off your system specs
I get 30 minutes a DAY to play - I put my specs up to show it wasnt my slow kit that was showing the little animated waiting circle when trying to get missions !
As thats gotten longer and longer everytime I log in ! So valid point from me mate.

It's patch day and everyone is downloading a very large update at the same time.
And like I said I downlaod all of my Apple kits update the minute they come out all at the same time and they take minutes to come down the pipe, blows your argument out of the water !

Look, aight? Just because you apparently work hard and apparently are over the age of 15, doesn't mean you or frontier have infinite money. Since you're whining and being obnoxious, I'm not going to be so kind.

Aight, so... Uh... Who's making the game in the first place? Not you? Oh my! That's right. Frontier are! People have been getting very varied download speeds. And on my horrific 20 down 4 up internet, I downloaded it in just 2 hours at 4.4MB/s off steam. Yes, I have an expensive gaming rig like you, but we both know that system specs apart from disk speed are totally irrelevant here.

If you're getting a lot of mission board lag, logging in lag or so on, you have an internet problem. The problem is not your 200mb down bandwidth, but the speed of it and how fast frontier provides it to you. Most people including myself have nowhere near 200mb down and I'm fine with it - I don't work at NASA, but we get 1-2 second intervals between mission loading which suggests something is definitely wrong on your end.

 

[Marc Alexander]

You are going to hate me (looks sheepish) I've got Dolby Atmos in my Office cost a damn fortune

Are they the ones you can turn up to 11?

 

[GG7]

I've had to go from Ultra/No AA/SS at 0.65 to >>Med<< with SS at 0.5 just to get acceptable FPS!!! Not happy!!!!! This is at 4K resolution.

2.1 Ultra settings >= 50 FPS out of station, 35 FPS within

2.2 at same settings, 25 FPS OUTSIDE!!!! 10 FPS WITHIN!!!

Damn it!

^ THIS ^ Is really strange. I have found an across the board improvement in ALL areas of performance with the 2.2 Betas and now the final 2.2 release version. as I have said in several other threads... 2.2 is hands down the smoothest performing version of Elite Dangerous I have ever seen.


As I mentioned earlier here... i7 6700k @ 4.6 Ghz and an ASUS Strix GTX 980ti OC which I bumped up a bit higher to 1400 mhz Boost Clock.

I'm running at 1080p 60Hz because I game on my 55" SONY W-900 HDTV (Input Lag spec like a good desktop monitor), but I am running my Nvidia Control Panel DSR setting at 4.00x native resolution which would place my settings in the same range as yours, perhaps even higher. I also run my Super Sampling at 1.5 in the game with everything maxed at ULTRA or the equivalent.

I'm getting a solid 60fps and frame times of 16 ms. The only drops I ever see in 2.2 are during menu transitions and other non-gameplay areas of the game. Unlike 2.1, I no longer see any dips in the Hyperspace tunnel sequence or when dropping at the destination star, nor do I see any of the previous stutter and micro-pauses immediately after dropping out of SC at a station.

Whatever Frontier did with their optimization this time around, they actually nailed whatever was the root cause in these areas, because the problems have not simply been reduced, they are flat out GONE!

What actual resolution are you using? What is the refresh rate of your monitor? Have you tried a few versions of your GPU's driver? If you are running Nvidia, you might want to try dropping back a version or two and see if that makes any difference.

I'm running with the 372.70 build for my 980ti. I think there have been TWO updates since then, but once I find a driver version that works well, I stop updating until I have a compelling reason to upgrade it. The last two have been updates for games that I don't own.

Anyway... Thought I would throw in a few comments here since as I said, I am finding 2.2 to be awesome!

 

[Viscera]

woohoo. I am done. 10 1/2 hours after I heard DB first say its live, my download has finished.

 

[Mercury7]

@GG7: thanks for the reply.

What actual resolution are you using? What is the refresh rate of your monitor?

4K is an actual resolution (4 x HD, which is 1920x1080 by *ahem* definition), but in numbers, 4K = 3840x2160.

My screen is limited to 30 Hz, BUT I don't get screen tearing or anything. Screen refresh lock is disabled, so the sim can run faster than refresh, and it did so without issues in 2.1.

My graphics card is an AMD R290 with 2 Gb VRAM. I suspect whatever FD did with the planet rendering either requires tons more graphics memory, or they are using some feature not present on the card.

I'm just about to fire up ED again to experiment.

 

[GG7]

@GG7: thanks for the reply.



4K is an actual resolution (4 x HD, which is 1920x1080 by *ahem* definition), but in numbers, 4K = 3840x2160.

My screen is limited to 30 Hz, BUT I don't get screen tearing or anything. Screen refresh lock is disabled, so the sim can run faster than refresh, and it did so without issues in 2.1.

My graphics card is an AMD R290 with 2 Gb VRAM. I suspect whatever FD did with the planet rendering either requires tons more graphics memory, or they are using some feature not present on the card.

I'm just about to fire up ED again to experiment.

No problem. (Lots of resolutions are considered 4k these days. It has become more of a marketing term than a literal description)

Well... That explains your issues. 2gb of VRAM is a bit light for ED even at 1080p/ULTRA. If you are trying to run with all your settings maxed and 2160, it probably just comes down to being too much for your GPU to handle. Having a 30 hz refresh rate yet trying to get the GPU to push a higher fps than 30 probably doesn't help.

I would suggest backing off your resolution down to 1080p which is where a GPU with less than 6GB of VRAM would run much better.

Either that, or upgrade your graphics card to something more current that can truly run at 4k resolutions. Something with at least 6GB of VRAM, preferably 8-12GB.

Since I am on a Nvidia GPU, I can't comment on what FD has done with AMD specific optimizations or lack thereof, but they have most definitely made some impressive improvements in optimization on the Nvidia side.

 

[juddadredd]

Ugh... Showing off his tech.

OK I'm sure you're proud, because I certainly am of my 1080, but you really don't need to try to either impress or intimidate us with your tech/money whichever you want to put.

So picking apart your post before responding:

Water cooled i7 and titan card was not needed as you mention servers later in your post. As well as this, mentioning triple monitors with no context to the servers also justifies you're trying to show off or come across as arrogant.

Furthermore, your internet is more than enough to download the game, ever thought Steam/Frontier throttle their servers to keep fair download speeds? For example, steam usually caps their download speed at 4.4MB/s for my server location. The bandwidth of the server's output is shared, so don't think you can hog it with your lightning fast internet.

Overall, it isn't yours or frontier's fault for server lag time / slow downloads. Why should they pay for a faster network / more bandwidth when a 2 hour (for me on steam, anyway), high data download takes a measureable amount of time.

Fly safe cmdr

Hi, System specs shown to show that my kit isn't the issue with the laggy game - 2.2 has now downloaded and its faster by quite a way ! Love the way you don't read the post correctly then attack myself mate not good form !
The wait time on the mission board is now about 5 secs which is STILL TOO LONG, plus whats going to happen when everyone else starts playing back to square one.

 

[juddadredd]

GG7 - 2.2 is way better here now, Lots of the choppyness has gone so that proves it wasn't my rig - and yes the Dev's Nailed it lol !
I've got everything maxed out and only noticed a stutter twice when playing just now, and just like you those were on the menu transitions !

Yup running 372.70 same as you - rez = 6400 * 1080 triple monitor shows as 1 huge one

Yeah my 55" 4k Sony (fricking Android sighs) looks really nice BUT I prefer my triple screen as I feel more emmersed - I can't stand the Oculus as it makes me feel car sick.

 

[GG7]

Hi, System specs shown to show that my kit isn't the issue with the laggy game - 2.2 has now downloaded and its faster by quite a way ! Love the way you don't read the post correctly then attack myself mate not good form !
The wait time on the mission board is now about 5 secs which is STILL TOO LONG, plus whats going to happen when everyone else starts playing back to square one.

Sounds like you are having some kind of FD specific latency issues with your internet connection. One of the first things I noticed about the release version of 2.2 is how fast the Mission Board brings up missions now. I am getting a mission displayed either instantly or in less than 2 seconds. The Betas were noticeably faster than 2.1, and now it appears that the release version of 2.2 is noticeably faster than Beta 7 was.

And as I mentioned in a previous post... I am running a 14 meg down DSL connection from Central California. (Yosemite NP to be exact) Not what you would consider a cutting edge region of the US when it comes to internet speed or performance.

 

[Cmdr Ultra]

I'm like 87% sure it's your triple monitors causing server issues; just as well you mentioned that.

It's a common triple monitor / network issue.

 

[GG7]

GG7 - 2.2 is way better here now, Lots of the choppyness has gone so that proves it wasn't my rig - and yes the Dev's Nailed it lol !
I've got everything maxed out and only noticed a stutter twice when playing just now, and just like you those were on the menu transitions !

Yup running 372.70 same as you - rez = 6400 * 1080 triple monitor shows as 1 huge one

Yeah my 55" 4k Sony (fricking Android sighs) looks really nice BUT I prefer my triple screen as I feel more emmersed - I can't stand the Oculus as it makes me feel car sick.

Cool! Glad you are seeing the improvements! [up] 372.70 has been giving me the best multi-game performance in awhile, so I am sticking with it for now. I am sure with a 3 monitor setup, the driver would make even more difference if something got nerfed in an update.

Regarding your mission loads again, you might be having some kind of temporary hiccup between you and FD specifically, thus your download delays and now your slower than expected mission load times.

As for triple monitors.... I bet that looks awesome! I haven't considered that myself because of the bezels.

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yeah i have the same Problems. ED have really bad servers that they rent from google or something.....

I live in America ( Canada thank god! ) and its very slow . I assume all the haters saying its fine are Europeans ( local players)

PS: took me 1 hour to Download ( went quick )

They actually use AMAZON Net Services, which pretty much everyone uses these days.

 

[RoadRunner]

Haters gonna hate hate hate... but Players aint gonna play play play as we can't download the patch.

Guys Do NOT say that 'oh this happens all the time that there's an update' as thats the same as letting the Devs off the hook !

WE have paid our money and deserve a BETTER STANDARD of SERVICE it's past 9pm and I'm downloading at 0.4mb/s with over 3h+ still to go.
It's 5 hours later then my first post and NOT even half way there !

And I've already stated that the APPLE downloads happen in seconds and there's MILLIONS of people hitting those servers, for the others who gave me lip !

For the DEVS - have two lots of servers when patches are released, one for those that just want to login and play for a bit.
And have another for the upgraders.

Also have a website/dropbox that we can download the files from might not be such a problem then as it won't only be hitting your servers.

It's not really a hard problem to fix !

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So did you log a support ticket ?

Petulant forum whining and showing off your system specs
I get 30 minutes a DAY to play - I put my specs up to show it wasnt my slow kit that was showing the little animated waiting circle when trying to get missions !
As thats gotten longer and longer everytime I log in ! So valid point from me mate.

It's patch day and everyone is downloading a very large update at the same time.
And like I said I downlaod all of my Apple kits update the minute they come out all at the same time and they take minutes to come down the pipe, blows your argument out of the water !

No, I didn't log a support ticket because I'm personally not that bothered about leaving it for a single day to play the game. Just kicked off the update now and it took less than 15 minutes to complete. I'm happy with that.

I suggested logging a support call because you sounded frustrated and were taking it out on the forums, which is the fastest way to get ignored by FD when they're busy running around like headless chickens trying to firefight patch day issues, and will only get other's backs up. Not sure how many other online games you've played, or what kind of backing they had, but most of the ones I've been involved in, you just don't go near them on patch day unless you're prepared to deal with this kind of stuff. It's all well and good you throwing out comments and stats about other companies and the speed of their service, but you do realise that a company like Apple has almost infinite resources and cash compared to a tiny little business like FD? Seriously, considering this whole project was crowd-funded to get it off the ground in the first place, has no subscription fee, is running on AWS, and has a relatively small development team, we don't get that bad a service if you ask me. It's just plain unreasonable to expect a company like FD to provide the same level of service as one that has literally billions in disposable income to spend on bandwidth, not to mention servers in their own private datacentres all over the planet. FD have to hire their service from Amazon (who are smaller than Apple anyway, financially speaking,) so it doesn't even compare.

Posting your rig setup in the way you did has nothing to do with troubleshooting the issue and everything to do with showing off - as many others have already pointed out in this thread. CPU, GFX and cooling specs have precisely zero to do with download speeds unless your machine is very old or seriously overloaded with malware - and I suspect you know that. If you were really intending to post some relevant technical stuff and looking for a helpful answer, then you would have simply stated your ISP, network speed, and maybe some basic traceroute/ping tests to the ED servers from your machine, a DxDiag output, and maybe even got a few friends to run similar tests to corroborate the results, then posted in the support forums where this kind of thing belongs. You could even have raised a direct support call and let FD tell you what details they need to troubleshoot the problem. Instead you came to the general forums with a big spec list, swearing about how crap the service you're getting is and that FD need to sort their servers out - not to mention a liberal sprinkling of capital letters all over the place to hammer your point home. Surely you see how that comes across?

 

[Gamel0rd1]

No, I didn't log a support ticket because I'm personally not that bothered about leaving it for a single day to play the game. Just kicked off the update now and it took less than 15 minutes to complete. I'm happy with that.

I suggested logging a support call because you sounded frustrated and were taking it out on the forums, which is the fastest way to get ignored by FD when they're busy running around like headless chickens trying to firefight patch day issues, and will only get other's backs up. Not sure how many other online games you've played, or what kind of backing they had, but most of the ones I've been involved in, you just don't go near them on patch day unless you're prepared to deal with this kind of stuff. It's all well and good you throwing out comments and stats about other companies and the speed of their service, but you do realise that a company like Apple has almost infinite resources and cash compared to a tiny little business like FD? Seriously, considering this whole project was crowd-funded to get it off the ground in the first place, has no subscription fee, is running on AWS, and has a relatively small development team, we don't get that bad a service if you ask me. It's just plain unreasonable to expect a company like FD to provide the same level of service as one that has literally billions in disposable income to spend on bandwidth, not to mention servers in their own private datacentres all over the planet. FD have to hire their service from Amazon (who are smaller than Apple anyway, financially speaking,) so it doesn't even compare.

Posting your rig setup in the way you did has nothing to do with troubleshooting the issue and everything to do with showing off - as many others have already pointed out in this thread. CPU, GFX and cooling specs have precisely zero to do with download speeds unless your machine is very old or seriously overloaded with malware - and I suspect you know that. If you were really intending to post some relevant technical stuff and looking for a helpful answer, then you would have simply stated your ISP, network speed, and maybe some basic traceroute/ping tests to the ED servers from your machine, a DxDiag output, and maybe even got a few friends to run similar tests to corroborate the results, then posted in the support forums where this kind of thing belongs. You could even have raised a direct support call and let FD tell you what details they need to troubleshoot the problem. Instead you came to the general forums with a big spec list, swearing about how crap the service you're getting is and that FD need to sort their servers out - not to mention a liberal sprinkling of capital letters all over the place to hammer your point home. Surely you see how that comes across?

I was seriously considering posting my own system specs just to take a jab, but that's not relevant of called for in this topic, although I'm confident my specs are better than his.

To contribute to the thread, I have certainly noticed the mission accept and claim times have been significantly reduced, and the hyperspace jump time significantly increased.

Fortunately, actions can be carried out very quickly, as in 2.1 it took nearly 15 seconds to load the mission board and another 10 to accept a mission!

Fly safe CMDR

 

[CMDR Sheehy]

I was seriously considering posting my own system specs just to take a jab, but that's not relevant of called for in this topic, although I'm confident my specs are better than his.

To contribute to the thread, I have certainly noticed the mission accept and claim times have been significantly reduced, and the hyperspace jump time significantly increased.

Fortunately, actions can be carried out very quickly, as in 2.1 it took nearly 15 seconds to load the mission board and another 10 to accept a mission!

Fly safe CMDR

I just moved to a new PC. Going from a Integrated Intel 4600 and i5 with 8Gb RAM to a GTX 1060, i7 and 32Gb RAM... Virtually instant galaxy maps and system maps, drop out of SC is practically seamless compared to the 10 second wait before... It coincided with the upgrade to 2.1, so I can't determine like for like.

Your PC spec makes a BIG difference. (In game - that is.)

 

[juddadredd]

No, I didn't log a support ticket because I'm personally not that bothered about leaving it for a single day to play the game. Just kicked off the update now and it took less than 15 minutes to complete. I'm happy with that.

I suggested logging a support call because you sounded frustrated and were taking it out on the forums, which is the fastest way to get ignored by FD when they're busy running around like headless chickens trying to firefight patch day issues, and will only get other's backs up. Not sure how many other online games you've played, or what kind of backing they had, but most of the ones I've been involved in, you just don't go near them on patch day unless you're prepared to deal with this kind of stuff. It's all well and good you throwing out comments and stats about other companies and the speed of their service, but you do realise that a company like Apple has almost infinite resources and cash compared to a tiny little business like FD? Seriously, considering this whole project was crowd-funded to get it off the ground in the first place, has no subscription fee, is running on AWS, and has a relatively small development team, we don't get that bad a service if you ask me. It's just plain unreasonable to expect a company like FD to provide the same level of service as one that has literally billions in disposable income to spend on bandwidth, not to mention servers in their own private datacentres all over the planet. FD have to hire their service from Amazon (who are smaller than Apple anyway, financially speaking,) so it doesn't even compare.

Posting your rig setup in the way you did has nothing to do with troubleshooting the issue and everything to do with showing off - as many others have already pointed out in this thread. CPU, GFX and cooling specs have precisely zero to do with download speeds unless your machine is very old or seriously overloaded with malware - and I suspect you know that. If you were really intending to post some relevant technical stuff and looking for a helpful answer, then you would have simply stated your ISP, network speed, and maybe some basic traceroute/ping tests to the ED servers from your machine, a DxDiag output, and maybe even got a few friends to run similar tests to corroborate the results, then posted in the support forums where this kind of thing belongs. You could even have raised a direct support call and let FD tell you what details they need to troubleshoot the problem. Instead you came to the general forums with a big spec list, swearing about how crap the service you're getting is and that FD need to sort their servers out - not to mention a liberal sprinkling of capital letters all over the place to hammer your point home. Surely you see how that comes across?

And it turns out the problem WAS with the Servers, but thanks for telling me off as I feel really put in my place by you !

 

[CMDR Sheehy]

And it turns out the problem WAS with the Servers, but thanks for telling me off as I feel really put in my place by you !

Glad it's sorted for you.