Horizons Can I Get Ship Reimbursed From Frontier?

Phantom Zero

Phantom Zero
I was transporting a Criminal Mastermind to Gidzenko Terminal in Kokary in Solo Play in my Anaconda.
01:18hrs UK time and my ship was attacked and blown up straight away once inside the station.
It cost me 23,838,898 to replace.

This was totally unfair with no warning whatsoever. Had I known this was going to happen I would not have taken the mission on as the risk would be too great.

So the question is can I get reimbursed by Frontier or is it hard cheese?
 
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Mercury7

M
It does state in the mission that the passenger(s) are wanted before you accept. The fact they're a "Criminal Mastermind" should be a hint as well.

Contact support and see what they say.

Read the entire mission brief very carefully before accepting passenger missions!
 
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Phantom Zero

Phantom Zero
What is the point in having a mission where your ship gets blown up! Why have a mission where your ship WILL get blown up because of the mission?
It should state that your ship WILL get destroyed as soon as you enter the station unless precautions etc are taken. THEN I would not have accepted the mission.

I see this as a booby trap that I walked into and a very unfair one. Not happy.
 

Mercury7

M
Phantom Zero said:
What is the point in having a mission where your ship gets blown up! Why have a mission where your ship WILL get blown up because of the mission?
It should state that your ship WILL get destroyed as soon as you enter the station unless precautions etc are taken. THEN I would not have accepted the mission.

I see this as a booby trap that I walked into and a very unfair one. Not happy.
Click to expand...

It could definitely be made clearer, that's for sure. One change request made is having WANTED appear, even if it is for a passenger, so you can see it easily.

Treat it like a smuggling mission.
 

Phantom Zero

Phantom Zero
Mercury7 said:
....Contact support and see what they say....
Click to expand...

Thanks for suggestion of contacting support but I reckon they are snowed under and are probably not too bothered anyway, so what if a guy loses a 500 million credit ship and has to pay 26 million to get it back...its all part of the fun regime they have set up.

I reckon its my hard cheese, live and learn. I hate this sucking game now though lol.
 

Warshrike

W
Sorry the read what happened mate, but this has been my whole point about nerfing our ability to make cash in the game. They have not changed any of the overheads ship prices are the same ect. I could sort of accept a loss like that in new content and rack it up as a lesson. Tho as you pointed out you would not even taken that ship if you had any idea you might lose it not to mention the cost to replace with the slave wages on offer atm. I hope they sort it for you.
 

GG7

G
This scenario is being reported by several players on here. Based on the details being described, this sounds like a bug. But I have also done a good number of precisely this type of mission and have not had this happen to me.

The one thing I did do while flying these types of missions was that I treated the passenger as I would smuggled cargo, so I basically avoided being scanned on station approaches, which means you manually fly a high speed approach through the slot and only engage the DC once safely inside the station. The DC is too slow with its approach speeds to avoid station authority scans.

All I can think of is that allowing yourself to be scanned while transporting a wanted passenger could result in ship destruction. Whether a bug or intended behavior, probably best to avoid tacking on these types of passenger missions if you are not well versed in smuggling.

Lastly... If this is indeed a bug, Frontier will reimburse you for your losses so it is worth submitting a ticket. Not only to get your money back, but to give Frontier the opportunity to review your account and scrutinize the telemetry of this incident. That will show them precisely what went down and if this is a bug, this will really help them determine the root cause.
 
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zimms

zimms
Yes, apparently it's a bug. You should get fined instead of attacked.

On the other hand, why didn't you read the contract?
 

MagicTofu

M
zimms said:
On the other hand, why didn't you read the contract?
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To be fair, the contract does not clearly expose the consequences you face for transporting wanted passengers, which explains that most players (including myself) assumed it was expected behaviour to get a bounty when scanned with a wanted passenger instead of a fine.
 

Mercury7

M
MagicTofu said:
To be fair, the contract does not clearly expose the consequences you face for transporting wanted passengers, which explains that most players (including myself) assumed it was expected behaviour to get a bounty when scanned with a wanted passenger instead of a fine.
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I saw the wanted passengers as "death on detection" the same as smuggling. Ergo, you go silent running and sneak in or face the consequences.
 

Michael Brookes

Game Director
Mercury7 said:
It could definitely be made clearer, that's for sure. One change request made is having WANTED appear, even if it is for a passenger, so you can see it easily.

Treat it like a smuggling mission.
Click to expand...

Indeed. We're going to change the text to make it clearer. We'll also make sure you have the warning on the status string, although you being wanted will still take precedence.

Michael
 

babelfisch

babelfisch
Phantom Zero said:
Thanks for suggestion of contacting support but I reckon they are snowed under and are probably not too bothered anyway, so what if a guy loses a 500 million credit ship and has to pay 26 million to get it back...its all part of the fun regime they have set up.

I reckon its my hard cheese, live and learn. I hate this sucking game now though lol.
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They usually reimburse you if stuff like this happens. Just write them a ticket, tell them your story and it's likely you'll see the credits transfered to your account within 48 hours.

On the bug/design: I think missions involving wanted passengers are meant to get you attacked by security vessels if they scan you (and it should be that way IMO, it's not like Luke and Han never got attacked by the Empire...). AFAIK stations only open fire if you commit a crime within the no fire zone, everything else gets handled by security. It looks like the station registers you as someone committing a crime when entering the station and falsely opens fire.
 

Alex J

A
Michael Brookes said:
Indeed. We're going to change the text to make it clearer. We'll also make sure you have the warning on the status string, although you being wanted will still take precedence.

Michael
Click to expand...

Ok, that's one step.... but it is also bugged: you' re not supposed to face an unescapable instant death when landing with a wanted passenger .... In the other thread your team has already clarified that this is not working as intended and that for now we better avoid these missions.

To the folks saying "you are doing it wrond, and read the bulletin, and use silent running and whatsoever ".... NO!! It has been acknowledged as a severe bug. Once again, read the other thread. Some players already got a refund, i'll ask mine soon.
 

Jukelo

Jukelo
Alex J said:
Ok, that's one step.... but it is also bugged: you' re not supposed to face an unescapable instant death when landing with a wanted passenger .... In the other thread your team has already clarified that this is not working as intended and that for now we better avoid these missions.

To the folks saying "you are doing it wrond, and read the bulletin, and use silent running and whatsoever ".... NO!! It has been acknowledged as a severe bug. Once again, read the other thread. Some players already got a refund, i'll ask mine soon.
Click to expand...

Are you saying the station is attacking you before the authority ships around have finished scanning you? Cause otherwise, it sounds just fine to me and in no way unescapable. Stations should attack criminals who fail to avoid a scan, it's just that this behaviour should extend to all other instances of being wanted in the jurisdiction.
 
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