F-dev store riped me off!

ewudmada · Apr 12, 2017

I spent 600 points on name tags and checked out there was an error and now I have no points and no name tags watch out.

Voz · Apr 12, 2017

So post a ticket about it and I'm sure they will fix the error.

Zyr1987 · Apr 12, 2017

ewudmada said:
I spent 600 points on name tags and checked out there was an error and now I have no points and no name tags watch out.

Contact FDev customer service, and they'll get you sorted.

AJW · Apr 12, 2017

Have you actually bothered to contact Frontier support, or are you too busy complaining about being 'ripped off' to try?

ewudmada · Apr 12, 2017

Yea they said it's really high traffic if it doesn't show up by the time I get home from work in 6 hrs I'll contact again the thing that bothers me is it doesnt even show up in my purchased items.

mpfj · Apr 12, 2017

ewudmada said:
the thing that bothers me is it doesnt even show up in my purchased items.

Urm, because it's a bug?

Brett C · Apr 12, 2017

ewudmada said:
I spent 600 points on name tags and checked out there was an error and now I have no points and no name tags watch out.

Hi,

If you have not done so already, please open a support ticket regarding this issue...https://support.frontier.co.uk - thanks.

Nerwan · Apr 12, 2017

ewudmada said:
I spent 600 points on name tags and checked out there was an error and now I have no points and no name tags watch out.

I haven't had that with name tags but yes one has to be very careful with the store at the moment. I managed to pay for the "ancestral" holo me tatoos twice on the same game account and I still don't have access to them in game after buying them last night. I've raised a support request. I'm surprised they allow duplicate purchases.

DustyArne · Apr 12, 2017

Give it some time, my name tags and space suites only appeared in the game this morning. (bought them yesterday).

there is a heavy load of CMDR's buying stuff atm.

Muzz UK · Apr 12, 2017

Delay in purchase being added to account or an issue, log a ticket/contact Frontier.

Shame they don't sell commonsense in the store too.

Ian Phillips · Apr 12, 2017

steve_muzz said:
Delay in purchase being added to account or an issue, log a ticket/contact Frontier.

Shame they don't sell commonsense in the store too.

LOL. The purchase would need to go through first!

Lightspeed · Apr 12, 2017

Customer "riped" off ? You were green with envy and are now red with anger

Noctover · Apr 12, 2017

FD customer support team are phenomenal, they would probably have responded to you sooner than it took you to write this post. (Maybe a lil longer so soon after a patch)

- - - Updated - - -

Lightspeed said:
Customer "riped" off ? You were green with envy and are now red with anger

Apparently i already repped you so cant again, dont remember when but

StiTch · Apr 12, 2017

Lightspeed said:
Customer "riped" off ? You were green with envy and are now red with anger

*chuckles*

Love the indignation OP. Keep at it. High marks awarded for assumption of fault with someone else, lack of attempt to resolve, and forum post trying to damage business as the solution. 9/10.