PS4 Bug Forum - Teargate

[GG7]

Played about an hour and a half of training missions and a tiny bit of solo last night immediately after the launch. My PS4 had already downloaded and installed the initial patch before midnight.

I'm on a regular PS4 and definitely see screen-tearing. So far only really noticed it badly when using head-look, and it's by far most noticeable inside stations. I messed around with some of the head-look settings, softening, etc, and thought I got it looking a bit less obtrusive, but that may have just been my wishful perception!

It also appears when using the camera suite. I was having a look around my ship in the hangar and moving the camera around caused really obtrusive multiple tears across the whole screen.

Just so you guys don't go totally crazy and start pulling your hair out...

We see a lot of these same kinds of things on the PC version too. Its hard to discuss it in any great detail without being shouted down by fanboys who continually play the "Its Your PC, Not the Game" card despite this being utter rubbish.

I'm running an EVGA FTW3 1080ti GPU overclocked to a 2070Mhz Boost Clock along side an i7 6700k CPU overclocked to 4.6 Ghz.

I still get a certain degree of stutter/judder when dropping out of SuperCruise at Starports, with my normally locked 60fps dropping down into the mid 50s for only a second or two. But it is enough to break the immersion and the game to loose its normally fluid-like flow. If I look around my ship at this same point, I get stutter and tearing also, even though I have V-Sync enabled in my Nvidia control panel.

If this tearing issue is not down to there literally being no V-Sync enabled in the current PS4 build, then this is likely coming from the same game engine optimization issues that cause the above mentioned frame drops/stutters on high performance PC hardware, even at the same 1080p / 60Hz that most PS4 and XB1 users are running on their HDTVs.

Perhaps now that the PS4 version is shining a light on a problem I have been dealing with for well over a year now on PC, maybe Frontier will finally get to work on fixing whatever this bottleneck is. ???

 

[parablax]

Check out the 1st training mission in the asteroid field and you will see some epic screen tearing just pitching and rolling.

 

[GG7]

Out of curiously, why is it some people in the thread are seemingly mocking people for raising the screen tearing issue? It's an issue. I know many fan boys/girls that really want to circle jerk Frontier and bury their heads in the sand and pretend Elite on PS4 is like the second coming but.. seriously?

Denial? Blind Fanboyism? Not really sure why anyone would attempt to censor such reports, or far more annoying... Shift the blame away from the game and onto the user reporting the problem, but this is a thing within this community.

Fortunately, this obstructionism comes from a very small but vocal minority. Nothing that your trusty "IGNORE LIST" can't handle!

After that, I would follow up with an official Bug Report in the PS4 Bug Reporting section and if possible, capture some actual in-game video of the issue as it is happening to include with your report. Frontier will almost always ask for such a video of a problem and/or a screenshot if that is more applicable to the issue being reported.

 

[parablax]

FYI - I have logged as a bug in the PS4 bug forum, just in case anyone wants to add any more replication scenarios, etc.

 

[willowfan]

FYI - I have logged as a bug in the PS4 bug forum, just in case anyone wants to add any more replication scenarios, etc.

We have a winner!

Have a snickers

 

[GG7]

FYI - I have logged as a bug in the PS4 bug forum, just in case anyone wants to add any more replication scenarios, etc.

Good deal! That is all you can do at this point. Just monitor your report thread for any response/requests from Frontier for more info.

Although in this case, the issue has been so widely reported that FDEV will have to address the issue head on, as opposed to reacting to your report as if you are the first and only person to be having the problem.

 

[CMDR Charybdis]

I'll ask, because I don't own a PS4: is there a vsync option?

 

[thebatfink]

Mocking? Gentle ribbing, more like. Of course it's more of an issue for some people than others.

...and goodbye there, with hyperbole and clichés galore you've made the list kiddo as there's no excuse to be a party pooper.

Lol. My case in point. I don't think this forum is really going to be a place for me - will leave it to the handful of same faces I see on every single post with off topic tripe.

As far as vsync, no such option I have seen, just the performance / quality setting and field of view. I honestly don't notice it all too much truth be told, stick it on the to do list but I don't think it is taking away from the experience for me. (I run a pro connected through PSVR box to 4K TV with 4K display setting if that makes any difference).

 

[Cmdr Nemo]

How does one get the horizon pack to work with ones sub account. The basic games works with no problem, but I can't get the horizon pack to work on my subaccount. My ps4 is already set as primary.

 

[fnkaiser]

I'm running ED on a Pro connected to a ViewSonic 1080P monitor. I do notice occasional screen tearing with rapid motion inside stations, although it's not too bad. What I do find bothersome is the graphics stuttering, which at times is worse than on my 7 1/2 year old iMac.I have it set on "Performance". I would love to be able to adjust the graphics, particularly to turn down "Bloom".

 

[Jupiter67]

Out of curiously, why is it some people in the thread are seemingly mocking people for raising the screen tearing issue? It's an issue. I know many fan boys/girls that really want to circle jerk Frontier and bury their heads in the sand and pretend Elite on PS4 is like the second coming but.. seriously?

Some of us aren't really seeing it. I mean, I'm sure people are seeing it, but I'm not or I don't perceive it. I'm having too much fun with the game. Also, I'm on a PS4 Pro. I guess what I'm saying is, the issue doesn't affect me personally, while for others, the sky appears to be falling.

 

[Mr Fad]

I'm still seeing it and have also noticed some horrible jerking when on final approach to stations especially orbis stations

I can accept it as a first release for now but as far as I'm aware fdev haven't acknowledged the problem apart from the usual copy as paste reply in the bug forum

 

[Mr Cynical]

As far as vsync, no such option I have seen, just the performance / quality setting and field of view. I honestly don't notice it all too much truth be told, stick it on the to do list but I don't think it is taking away from the experience for me. (I run a pro connected through PSVR box to 4K TV with 4K display setting if that makes any difference).

Tearing is quite bad especially in headlook, but xbox had it a couple of times, and was patched out. Expect same for PS4 soon.

Is your telly hdr capable? I ask because if you run your ps4 through the psvr you will not get hdr throughput for the games that support it. I've unplugged my psvr until I want to play it, I just have an hdmi extender plug to switch in and out when needed.

No hdr on elite yet tho... Soon(tm) though yea Gary/Lloyd?

 

[CMDR Barsufa]

I'm still seeing it and have also noticed some horrible jerking when on final approach to stations especially orbis stations

I can accept it as a first release for now but as far as I'm aware fdev haven't acknowledged the problem apart from the usual copy as paste reply in the bug forum

For alot of people it is also the way they handled it.

In the ps4 pre-release stream Tear was really obvious. they told everyone it was probably the capture card. [where is it]

Personally it is really annoying me, and there is people that are getting headaches because of it as well.

 

[Mr Fad]

It Deffo needs sorting or at least some official acknowledgement of the problem and reassurance a fix is being worked on!

The devs have been active on this forum yet have avoided this and other issues the game has?

 

[Jintosh]

FDev only really say something when they have something to say, or so I've found. They've acknowledged the tearing issue (which I haven't seen while playing myself yet) so until there's a fix there probably won't be anything said. This seems fine to me, after all it's a waste of time and space constantly repeating "we know, it's being worked on" every time someone mentions it.

As for the live stream comment, I was watching that and you could see they weren't expecting to see any tearing, so blaming the capture card was an honest reaction. That subsequently people found tearing occuring in game doesn't make that initial reaction any less valid, as *at the time* it did seem the most likely cause.

 

[CMDR Barsufa]

FDev only really say something when they have something to say, or so I've found. They've acknowledged the tearing issue (which I haven't seen while playing myself yet) so until there's a fix there probably won't be anything said. This seems fine to me, after all it's a waste of time and space constantly repeating "we know, it's being worked on" every time someone mentions it.

As for the live stream comment, I was watching that and you could see they weren't expecting to see any tearing, so blaming the capture card was an honest reaction. That subsequently people found tearing occuring in game doesn't make that initial reaction any less valid, as *at the time* it did seem the most likely cause.

I've owned elite dangerous on PC since before its final release.. can't say i've ever agreed with how Frontier adresses bugs/issues, at times the communication is perfect and sometimes its lacking.

As for the pre release stream, no excuse, you're showing the 'finished' product to your potential customers, this was some of the only in-game PS4 footage shown so far.. if an EA or Ubisoft rep would have said this every forum and gaming related site would be full of articles on how they have been lying again.

They only have to acknowledge it once, in an announcement, pinned topic.. you get it.

And good that you havent noticed the tearing, because i can asure you its there for everyone, less on PS4 base, more on PRO Quality and extremely bad on PRO Performance. I am sensitive to it, i constantly notice it, i know people that get crazy headaches because of it and can't play it for more than 20 minutes.


For anyone wondering: https://www.youtube.com/watch?v=7UKu103oCjM

Its really bad in stations and Asteroid Fields, its bad in combat and on planets. In Space and Supercruise its not that noticeable due to the darker background, but you still notice parts of your screen lagging.


Edit: Frontier announced a hotfix for this