Should Support Occasionally Say No To Reimbursement?

shadragon

shadragon
We've all seen threads where people have had ship losses due to various reasons. The general reaction is "put in a ticket and get reimbursed," which most people do.

HOWEVER, if the game truly is Elite: Dangerous (emphasis mine) shouldn't Support be a little less, well supportive. If the loss is due to a game bug then yes, I agree with granting a ticket. However, if:

- you accidentally boost inside a station and ram into the back wall in your shieldless T-7 loaded with Imperial Slaves
- you leave your ship to grab some dinner. While away, your ship runs out of gas and takes you to the rebuy screen
- you have six+ million in bounties in a RES, shoot a SecShip by accident and get mauled
- you rig up a new combat Cobra, drop into a USS, deploy weapons against two NPC Vultures and your shields/systems power down leaving you helpless while under fire.

Then why should Support reimburse you? In the above cases, pilot error is the cause of the loss (PS. those are real world threads I've seen since being on the board.) If you have the rebuy covered, no worries. If you don't, then shouldn't you get kicked back to a Sidewinder? I'm certain you won't do the same thing again.

I know why Frontier has that loose policy, it's great PR and it does feel great when you get your stuff back, but that removes any suspense / tension and no one is held responsible for their actions (or idiocy.)

Anyway, I thought I'd ask the question.
 

VonBlade

VonBlade
I'm fairly sure in all your examples they weren't reimbursed.

Skimmers falling from the sky > reimburse
Pilot error > hard cheese.
 

Mohrgan

Mohrgan
Why worry about what happens between two other parties? We can't go around being in-game moral police. Our individual Gamer Ethics are for us, not to be imposed on others. In the end, if FD think a reimbursement is warrented, let it happen. Anything else is just pressing our views on other players, and the Dev's.
 

Deleted member 115407

D
Mohrgan said:
Why worry about what happens between two other parties? We can't go around being in-game moral police. Our individual Gamer Ethics are for us, not to be imposed on others. In the end, if FD think a reimbursement is warrented, let it happen. Anything else is just pressing our views on other players, and the Dev's.
Click to expand...

Straight up. What damn difference does it make?
 

rrobes

R
I think the Support Group are grown individuals who apparently will give the customer the benefit of the doubt and can make up their own minds w/o our interference.

Never heard a critical comment on their responses.

If I could rep them I would.
 

CMDR Cosmic Spacehead

CMDR Cosmic Spacehead
I think if it's a bug, or an iffy mechanic* that caused your death, then Yes.

If it's your own ignorance or poor piloting skills, then No.

*Iffy mechanics are things like poorly or unexplained things, such as dormant bounties, and how much of a loan you are entitled to, or something you need to visit the forums to find out, etc etc.
But these should be a gesture of goodwill, and only done once per CMDR.

CMDR Cosmic Spacehead
 

Morbad

Morbad
Always seemed pretty clear cut to me:

If a bug or oversight on Frontier's part causes the loss of an asset, then Support should reimburse you.

If your own actions or inactions are the cause, then they shouldn't.

The occasional exception for a miss-click in a menu is one thing, but piloting errors, or gross lapses on the part of the player should never be reimbursed.
 

Deleted member 110222

D
OP's examples are bad. They should not warrant a reimbursement.

Right now, only thing I believe should warrant a reimbursement is the falling skimmer bug.

That... That is on FD.
 

MottiKhan

MottiKhan
Mohrgan said:
Why worry about what happens between two other parties? We can't go around being in-game moral police. Our individual Gamer Ethics are for us, not to be imposed on others. In the end, if FD think a reimbursement is warrented, let it happen. Anything else is just pressing our views on other players, and the Dev's.
Click to expand...

I agree with this statement. +1 rep.
 

John Stoutbeard

John Stoutbeard
The OP seem to assume reimbursement work for any ship loss.
I think that's unfortunate that you have that impression, shadragon.
Why would you get such an impression?

IMHO I see reimbursement for bugs & issues with the game.
I can't think I've seen a reimbursement for pilot error.

Putting up a ticket when there's a questionable issue is good practise though.
Support will check the logs and verify the cause.
This doesn't mean the pilot gets a reimbursement though.
Ticket != Reimbursed
 
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shadragon

shadragon
Panzertard said:
The OP seem to assume reimbursement work for any ship loss.
I think that's unfortunate that you have that impression, shadragon.
Why would you get such an impression?
Click to expand...
Have you ever seen a rage quit thread blaming Support NOT giving them what they wanted?

Have you ever seen a single thread where Support said no to a ticket? I haven't.
 

Mohrgan

Mohrgan
Morbad said:
It's not about being moral police, it's about making sure rules are applied consistently to a multi-player game shared by everyone that plays it.

People may say it doesn't affect them, but they are mistaken.
Click to expand...

Why? What rules are being affected if FD believes a reimbursement is in order? There is no reason to assert our individual gamer ethics on other players, or the Dev's. The game is about having fun, not being fair. If FD would like to be generous and give peeps a break every now and then, that should be applauded. We have to, as a community, stop trying to press everyone and everything into a 'Because it can affect me' tirade. Obtuse reasoning about ripple effects are just a way to justify imposing our ethics on others. That is not to be applauded.
 

Ninj

Ninj
If someone loses the suspense/thrill with a support claim, personally I think they're the only one losing out.
 

John Stoutbeard

John Stoutbeard
shadragon said:
Have you ever seen a rage quit thread blaming Support NOT giving them what they wanted?

Have you ever seen a single thread where Support said no to a ticket? I haven't.
Click to expand...

But then you assume everyone is posting about when they get a denial?
So statisticly you base it on non existing posts. IMO that's just wrong. o7
 
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[Diplomacy] Carnegie

[Diplomacy] Carnegie
Morbad said:
It's not about being moral police, it's about making sure rules are applied consistently to a multi-player game shared by everyone that plays it.

People may say it doesn't affect them, but they are mistaken.
Click to expand...

Yes, everything any one of us does has an effect on the game world.
However, the magnitude of the effect that a reimbursement has on my in-game experience is negligible to the point on non-existence.
Additionally, the effect that reimbursement has has the potential to be beneficial as well as detrimental.

So, since you're so concerned about the impact of my gameplay on your experience, I'll warn you in advance that I'm only going to be playing for 2 hours tonight since I'm going to the gym. Tomorrow I'll be back to 3 hours and I'll let you know as soon as I know about Thursday ;)
 
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