Trivial Tickets

[M00ka]

In another thread a Commander was bemoaning the fact that as a new(ish) player, he finally achieved his goal and purchased an Anaconda - and promptly destroyed it going through the mail slot on it's maiden flight. And of course, he didn't have sufficient funds for a purchase and not even enough rank to get a loan.

The unfortunate incident above isn't what annoyed me. It was the comments by supposedly senior Commanders (going by their 'rank' in the forums they have been around awhile) who told the poor Commander to submit a ticket to Customer Support and he will get his beloved Anaconda back or at least his funds. I have seen these comments before, even when a new Commander was complaining that he got smoked in Open by another Commander. That isn't a glitch or the fault of the program, it is an inherent part of the game.

To me this is wrong, the ticket system should only reimburse a Commander if the fault is clearly on the side of the game, i.e. a glitch or something like that. It shouldn't reward incompetence or bad luck or be used as a crutch to compensate bad play and bad decisions. All this is doing is telling new players that if they make a boo boo because they got greedy or didn't bother taking notice they can go running to Customer Support and all will be forgiven.

So what is the general consensus on the Ticket system, should it be only used for real problems that are outside the player's control or should it be open slather?

 

[Rubbernuke]

Hopefully in that situation the request was denied. If you fly without rebuy in a big ship its part of the game, its a risk. Even with rebuy you should walk on eggshells until you know it inside out.

Its a hard lesson, but its rule #1 and always has been.

 

[Reina Kaede]

Even if you make a ticket FD looks more into it. For example, that one bug when leaving a station where it would shoot you off the pad into the station, Insta death.

Flying without rebuy and killing yourself with no actual bugs involved won't net you a reimbursement.

 

[NecoMachina]

Even if exploits were used to get the money, by the time you can afford an Anaconda you should be WELL aware of the "Don't fly what you can't rebuy" rule. I agree, support should only reimburse credits or ships if there was a bug or some glitch completely out of your control.

 

[Para Handy]

In another thread a Commander was bemoaning the fact that as a new(ish) player, he finally achieved his goal and purchased an Anaconda - and promptly destroyed it going through the mail slot on it's maiden flight. And of course, he didn't have sufficient funds for a purchase and not even enough rank to get a loan.

................

First off the person in question didn't "bemoan" anything other than their own "idiocy" for flying without insurance and were outing their mistake out there as a warning to others, as per:

"1) I am a massive idiot please don't do what I've just done & lose approx 150mil cr so stupidly - earn enough to cover costs plus insurance before you buy!!"

(Their further query was about the loans system and lastly a point about making themselves look daft at home.)


So you should at least have made that clear in your opening moan instead of appearing to denigrate the poster.


Secondly - where do you get off pontificating if a ticket should be raised or not? It is none of your business and you should perhaps raise a thread about people raising Trivial Threads.

[down]

 

[Bomba Luigi]

The example in the Op surley is no case for support, dunno why people suggest it even more so when the cmdr in question didn't even think aobut asking support himself.

I mean, one can always try to push his luck I guess and go to support but when everybody just goes to support with everything that clearly isn't a case for support we just waiste there time.

 

[Jack Schitt]

There was a time when I would have agreed, but then Frontier gave a mulligan to a player who went on to be a reasonably high-profile YouTuber and ambassador for ED. And since I'm a greater believer in equality than I am in learning from one's mistakes, I say "sauce for the goose" and let everyone have a free do-over.

 

[M00ka]

First off the person in question didn't "bemoan" anything other than their own "idiocy" for flying without insurance and were outing their mistake out there as a warning to others, as per:

"1) I am a massive idiot please don't do what I've just done & lose approx 150mil cr so stupidly - earn enough to cover costs plus insurance before you buy!!"

(Their further query was about the loans system and lastly a point about making themselves look daft at home.)

Guess I touched a nerve here huh!


So you should at least have made that clear in your opening moan instead of appearing to denigrate the poster.


Secondly - where do you get off pontificating if a ticket should be raised or not? It is none of your business and you should perhaps raise a thread about people raising Trivial Threads.

[down]

Well the Commander in question certainly didn't create the post to brag about wrapping his Anaconda around the toast rack. But that is a moot point. You certainly didn't quote my next line "The unfortunate incident above isn't what annoyed me.", guess you missed that bit. What my post was about was people telling anyone who has a mishap to submit a ticket, no matter what the cause. You want that to be the norm, over slather on the ticketing system. So the Support staff get so inundated with worthless tickets that the real ones are missed or dismissed in the plethora of pleas for a replacement ship because they took on that NPC Cutter and lost the battle!

 

[wenkman]

what would be the point why he should *not* file a ticket for own mistakes?

contra-arguments could be:
* unfair to other players, but that can't matter because the game is not equal for all. the game with all it's past exploits is not fair, credit wise.
* don't waste customer support time with trivial requests, but that's not our problem, it's FD's. it could become our problem if ticket times would grow long and real problems would not be taken care of, but my (limited) customer support requests were prompt and good, so no issue here.

i take this clearly as SEP, somebody else's problem.

 

[Para Handy]

Well the Commander in question certainly didn't create the post to brag about wrapping his Anaconda around the toast rack. .............

No - they wrote it as an example / warning / illustration to others not to be so impetuous.

They then asked for clarification about the loan scheme.

Just because some people (not me I hasten to add) suggested they might get a "one off" from support that is no reason for you to start a thread here which opens by giving the impression that the player was moaning. (Which of course you further imply with your "certainly didn't create the post to brag about wrapping ..." usage above.)

By all means make your feelings about whether a ticket would be appropriate in that thread (which you have) but that does not give you the right to create a false impression in your thread here. I don't deny you your right to make a thread here saying that trivial threads are not good just as I have the right to say it is not up to you to say they should not be made. What I am saying is that you should not misquote someone else's thread to give a false impression of what was happening in order to provide you with some sort of virtual moral high ground from which to pontificate.

 

[Lightspeed]

In another thread a Commander was bemoaning the fact that as a new(ish) player, he finally achieved his goal and purchased an Anaconda - and promptly destroyed it going through the mail slot on it's maiden flight. And of course, he didn't have sufficient funds for a purchase and not even enough rank to get a loan.

The unfortunate incident above isn't what annoyed me. It was the comments by supposedly senior Commanders (going by their 'rank' in the forums they have been around awhile) who told the poor Commander to submit a ticket to Customer Support and he will get his beloved Anaconda back or at least his funds. I have seen these comments before, even when a new Commander was complaining that he got smoked in Open by another Commander. That isn't a glitch or the fault of the program, it is an inherent part of the game.

To me this is wrong, the ticket system should only reimburse a Commander if the fault is clearly on the side of the game, i.e. a glitch or something like that. It shouldn't reward incompetence or bad luck or be used as a crutch to compensate bad play and bad decisions. All this is doing is telling new players that if they make a boo boo because they got greedy or didn't bother taking notice they can go running to Customer Support and all will be forgiven.

So what is the general consensus on the Ticket system, should it be only used for real problems that are outside the player's control or should it be open slather?

I believe Support should provide him with a Certificate for "taking part" in the game [yesnod]

 

[Aashenfox]

What advice others post on the forum is none of my concern. What happens between FD and another player is none of my concern. In either case, my game is not affected.

 

[rrobes]

FD Support has the information at hand to make a decision.

More than likely they have response guidelines and there is always a desire to improve customer relations.

Let them do their work and let us players play the game.

I'm sure we can do without another thread telling FD what to do, we have enough of those already.

 

[PhanttoM]

The ones that are trivial aka "I lost my [insert whatever here] to inexperience — give me back stuff", are thankfully pretty rare compared to ones who lost things due to an actual bug — but yes, I'd rather have support spend the extra 5 minutes investigating one of numerous bugs.

 

[Crank Larson]

It's a game. It's up to Support whether they reimburse or not. I'd rather people enjoyed the game, and if this means that support cuts them some slack on occasion, why should I be bothered?