If people did not care, they would not get upset and post, or vent about their frustrations. With games that I truly loathe, from companies that I truly loath, I celebrate their downfalls. I love when Activision and EA face backlash for their greed etc.
However censoring people, or attempting to force a Kumbaya mentality is just as harmful. Many many people complain about the tedium and the grind, however how often does Frontier improve drop rates? How often are extremely rare materials made more common? How about we compare that to how often Frontier will remove features or nerf means of progression that they deem too efficient.. this is what personally creates a lot of frustration for me. Frontier often seen willing to protect their status quo, because they realize just like we do that there is a lack of rewarding and meaningful depth. It's going to generate frustration when you see action on one front and inaction on others.
The entire mindset of Frontier games seems to be, "We will make/do what we want, and you will deal with it". That's their right, but it is also the right of the community to leave or to not support their products now and in the future.
This community does have many people that voiced their frustrations, but it also has many people that apologize for some of the game's largest problems. In my opinion those people are more harmful then those that you speak of.
The game will never improve without criticism. The real problem is that there are too many people that tell people that they aren't worthy of being considered, too much elitism setting arbitrary barriers to what they deem worthy consideration, too much criticism of those unwilling to tolerate unreasonable grinding as nothing more than petulant children. There are too many in this community that think that they are entitled to express their own opinion yet also dictate who else they deem is worthy to do the same, which is completely hypocritical.
Some people do get very angry or frustrated true. I also believe that Frontier may actually want a better game at times. Yet I also see how vehemently they defend their status quo.
These facts combined with the fact that Frontier tends to not communicate much only seek to increase the amount of frustration many people feel. Only now have Frontier begun to properly communicate. They have released new content or updates, and some of them have been positive. However it is also true that many core gameplay features in this game have gone ignored for a long time. Holo-me, multi-crew, etc are appreciated.. however they also do not address many of the core issues in the game which in turn creates frustration for those who have been patiently awaiting improvements.
You should applaud those that stick with it and swallow their frustration hoping for a better game. Because I assure you, if people did not do that, this community would be much smaller than it already is.