Frontier may be many things, but they actually do listen to folks and their community engagement is solid.
Yes they do - I do agree completely. BUT there are legitimate questions:
Do FDev just listen to the most vocal? Or how much effort do FDev make to get to the people who do play (or haven't yet decided to buy) versus those who shout loudest?
Social media technologies - such as forums - are truly wonderful things - but they are also a double-edged sword - providing platforms for the most tenacious, sometime least representative.
Finally - great design is not just about listening to people. giving people what they want. That leads to a war of diminishing returns, blandness. Great design is about taking risks, going against the flow and giving people something they didn't know they needed [but now can't imagine living without].