Hi there,
Thanks for reaching out and taking the time to bring this to our attention.
We do our best to give project creators the freedom and support necessary to bring their new and exciting ideas to life. This often means that when projects launch on Kickstarter they’re in the early stages of development. While we encourage creators to communicate regularly through this process, it’s important to remember that each of them will approach this differently. In most cases, this may be the first time that a creator has the responsibility of communicating with a large support community. Still, we expect that creators will make every effort to complete their project as promised and keep backers updated along the way. We also hope that backers will remain understanding as everyone learns through this process.
I’m happy to reach out to this creator and offer our assistance. My goal is to open the lines of communication and encourage them to update more effectively moving forward. You should continue reaching out to them on your end as well. Through this joint effort, we’ll be reminding the creator to check in.
Thanks for being a thoughtful backer and member of the Kickstarter community. I hope you hear more from the project creator soon.
Best,
Katherine