Whats the issue here? Dont you people have phones???
I gotta agree, the D3 fan crowd probably has not as much impact as it thinks it has but Blizzard could ve handled this better....MUCH better in fact. Instead they were confrontational and they are getting the bill for it. The internet and YT specifically were full of torches-and-pitchforks pieces for days afterwards painting a very negative image. I am sure a lot of people not much vested in Diablo were kinda triggered by this biased reporting.
The stock market simply reacts to insecurities when it comes to the cash cows (gamers) which are currently up in arms.
Personally I have given up on Blizzard a loooong time ago. I fell for their "we are gamers too" crap when I was younger and didnt know much but they are a full blown corporate company by now and they just produce the tools to make what they really are after. Add the fact that it has been decades since Blizzard has had an original idea of their own....yeah, the company I was a fan of 20 years ago is dead.
D3 was a good experience, but eventully very short-lived. I still dont regret purchasing it, it has been a few hundred hours of fun (and grind....) but the way Blizzard games have gone I dont put much hope into Diablo: Immortal, its going to be a typical F2P game and those bore me to tears after minutes. In the end...gamers are the lifeblood of video game companies. All the profit is based on gamers good-will and pockets. Might not be the best idea to flip em the bird or outright tell folks "we dont care what you think, we do what we want and you ll like it". The possible fall-out is something I follow with interest, mostly to see how the companies involved handle this.
Its almost like the game company meta strategy is to aspire to some great games and experiences. Garner trust and loyalty from your consumers. And ram it into the god damn ground as hard as you can and as long as you can till money stops coming out.
Good games sell. Do a good job and be consistent and make quality product and reap the rewards. Its like they flick a greed switch at some point. I dare say you would make bigger profit longer term. You might even be able to live with yourself when its all over.