Is charging more money for poor game design justified?

Ok timely manner? Its been over 6 months since launch and we have recieved really only 2 small updates that werent specifically bug fixes and even counting those I think we have only got 4 or 5 total...that is neither timely for a game in this day and age nor is it in any way shape or form alot of content for free....maybe its different for pc but on ps4 the support has been lackluster at best compared to alot of other devs.

2 updates in 6 months are not enough... Do you realize how long it takes to make video games?? Some games get 2 updates in 2 years... At least they keep working on the game. I'm thankful for that.
 
You make a good point I will admit that.

I just miss the good old days when games didn't release unfinished or totally broken. There are still very good devs out there but unfortunately they have become the minority as video games are no longer a passion project, but a business meant to extract as much money from you as possible just like any other.

I guess this one in particular is just more disapointing to me because I love jurassic park and when I heard frontier was doing it I had no doubts it would be a truly awesome park simulator....then I played the game and after 4 hours there was nothing left to do but repeat everything I just did.

So yea buyers remorse is definitely correct.

But also as I said before there are some much smaller devs putting much more time and effort into either polishing or fixing their product than I have seen from frontier when it come to JWE. So that part does irk me a bit regardless.

Games back in the day were ALWAYS broken. SO many features missing... No game is perfect. Not the old ones either.

It was always a business. If it wasn't, no game would ever cost anything.

And yes small companies have more time and more freedom. Frontier is working under strict rules from Universal, so everything implemented in the game, has to be approved by them. My guess from working with marketing in big corporations are that these approvals are not made in a day. It can take weeks before they are approved.
 
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What I want is more building space.

I would like some sort of decorations to make the parks actually feel unique.

I would like the fences to actually work relative to size because there is no way a raptor should ever be able to break through a 20 some odd inch thick concrete wall that has steel rebar in it for reinforcement, unless it was built by someone very crooked or very dumb, when the indominus rex in the movie couldn't even break his concrete enclosure.

I want guests to actually have diverse needs like OG did instead of just being window dressing.

In general I just want more management options.

I would like there to be more than just 1 single kill animation shared for all the big carivourous species.

And better terrain tools.

Those are just the things off the top of my head.

Also either faster helicopter flight speed or for the tranq darts to cancel visitor attack animation so my ranger isn't just pumping 20 darts into a carnivores head for nothing.

Also I would like the buildings to be more lenient on where they can be placed because every playthrough I always wind up with areas that are clearly within buildable perimeter and have enough space for something but it can't be placed because of the smallest of hills.

I could state more but those are the most important things to me that need to be addressed before I consider giving any more money.

Well building space is limited because of console restrictions and to give the player some kind of challenge.

I have no problem with making my parks unique, since I map out everything, before I start building. I agree we could use some more buildings and decorations, but it's not awful in any way.
And you can just flatten the terrain, and you can place everything you want. You can erase the hills you know...
 
Well building space is limited because of console restrictions and to give the player some kind of challenge.

I have no problem with making my parks unique, since I map out everything, before I start building. I agree we could use some more buildings and decorations, but it's not awful in any way.
And you can just flatten the terrain, and you can place everything you want. You can erase the hills you know...

All I am saying is I will not be giving any more money until i see the game as worth the $60 I paid for it. Also for the hills there are times when the buildings are in close proximity to the border but still visibly have enough area to build and it won't let you place it or flatten it.

Another analogy is that if I hire a contractor to build a house and they make alot of mistakes am I just expected to shut my mouth and hire them again for an addition?

And of all the things I stated, only decorations and giving guests more management options would take any real work to impliment at this point, and honestly should have been there from the start.

If people don't like the fact I won't be giving them even MORE money before I see the game as worth what I paid, I couldn't care less.
 
All I am saying is I will not be giving any more money until i see the game as worth the $60 I paid for it. Also for the hills there are times when the buildings are in close proximity to the border but still visibly have enough area to build and it won't let you place it or flatten it.

Another analogy is that if I hire a contractor to build a house and they make alot of mistakes am I just expected to shut my mouth and hire them again for an addition?

And of all the things I stated, only decorations and giving guests more management options would take any real work to impliment at this point, and honestly should have been there from the start.

If people don't like the fact I won't be giving them even MORE money before I see the game as worth what I paid, I couldn't care less.

If you wanna build a house on a hill instead of just moving it 10 meters, then you should probably just shut your mouth, yes. I could understand if the house was completely broken, but because you can't place it EXACTLY where you want to, doesn't justify complaining imo. Especially thinking about the hassle of building the house for you.

And again you just ASSUME it doesn't take any effort, when in reality it does. If it didn't, any jerk could make a fully functional video game. That's not the case... Some things could've been in it from the start, but thinkin' about the fact they got what, a year from Universal to release the game, the product actually game out pretty good... If they had the freedom and all the time they wanted, we probably wouldn't be playing this game before years down the line.

And that last statement is just a complete lie. If you didn't care and just didn't want to spend anymore money on the game, you would've never made a post about it on a public forum. You WANT people to know and care about the fact, that you don't want to pay for your video games. Which is just a waste of topic in a functional forum.
 

Paul_Crowther

Senior Community Manager
Frontier
Everyone has different priorities and desires when it comes to what they want from their games, so what one person thinks is a great major addition another might feel is a minor update. Game development takes time and resources and neither of these things come in infinite supply so we can't do every potential update or feature request in one go. What we can do though is continue to review the great constructive feedback that gets shared and look at what improvements and support we can offer in the future. In terms of the value of content provided in Jurassic World Evolution: Secrets of Dr. Wu we think it's pretty fair. The DLC adds a bunch of new stuff to enhance your park with optional improvements in addition to what's included in the base game. Stuff like changing the personality of dinosaurs so they find certain situations more comforting isn't a requirement to play the game but it does fit perfectly with a new narrative all about the scientific machinations of a genius geneticist looking to play God ;)
 
Everyone has different priorities and desires when it comes to what they want from their games, so what one person thinks is a great major addition another might feel is a minor update. Game development takes time and resources and neither of these things come in infinite supply so we can't do every potential update or feature request in one go. What we can do though is continue to review the great constructive feedback that gets shared and look at what improvements and support we can offer in the future. In terms of the value of content provided in Jurassic World Evolution: Secrets of Dr. Wu we think it's pretty fair. The DLC adds a bunch of new stuff to enhance your park with optional improvements in addition to what's included in the base game. Stuff like changing the personality of dinosaurs so they find certain situations more comforting isn't a requirement to play the game but it does fit perfectly with a new narrative all about the scientific machinations of a genius geneticist looking to play God ;)
I agree
 
Just some context: I haven't played JWE since the Fallen Kingdom DLC was released. Just sitting on the game all this time waiting on improvements. Thrilled as anyone to be able to support the development of the game with my wallet, but paying more money so that my dinosaurs can have a few more behavior options is just insane. If some executive wants to get a DLC with hybrids thrown together and shipped out, fine. There's a small market for hybrids out there. Bundling much needed quality of life improvements to the base game with it? That's a BIG no no. I'm embarrassed that I even have to get online and point out this atrocity. :/


At the end of the day, they are a business. And it's only 15$. That's like two pizzas.

Alright, I'm going to make a large pizza for you. It may or may not have cheese, I haven't figured that out yet. I charge $9 for that size pizza...... thank you for your payment. I guess I'll give you the cheese for free... after all, it is advertised that way! That's what you expected, right? What, I gave you a medium size pizza? Well, I suppose that I could whip up another large size for you. Here you go... I went back and corrected that for you free of charge! Oh, you would like that pizza heated up to a crispy, golden deliciousness as well?... That's just another $3. Thank you so much for supporting my business! Enjoy! :p

TL;DR: Op is entitled and wants free stuff.

... ???

It's pretty disappointing the devs have started selling important gameplay features as DLC. I can completely understand having new dinosaurs or even new maps as DLC, but things that are required to make the game functional should be included in updates, not DLC. Like I said, I'm even willing to pay for better (ie. bigger) maps if they ever want to sell those.

To the bolded: That is exactly my thoughts. Thanks for actually taking the time to read the OP.

I'm sorry, with all of the free updates they have been giving us (in a timely manner at that) it is completely justified. Yes I hate hybrids and the comfort genes are the most important part of the first paid DLC, but I am more than happy to pay for that considering Frontier deserves it.

Free updates?

Delivering more accurate sizes to the animals (3 large theropods, and 1 medium theropod only)? Bug fixes? Basic functionality stuff? Mechanics that were advertised (but most importantly, expected) several months before the game released? What else am I missing?

Those were important/necessary updates. Why the word 'FREE' is being thrown around with fixes and necessary improvements to the base game is way beyond me...

And while the comfort genes may go a ways to "break the game" for some players, those should've been rewards for putting up with never happy dinosaurs and Five starring the Campaign or Challenge Mode of the game. They were much needed quality of life options for the main attractions and offer more flexibility and customization to a game that has almost none.


Next time you go to work tell your boss you don't want to be paid. Tell him you are working for free cause to expect to be paid for what you do is just wrong.

I am sure he will gladly oblige.

This is not the same thing. Apparently, this game had a very rushed development cycle to meet some release date of the latest film. Upon release of JWE, I would say that it was around maybe 25% of a game of its genre (which explains why so many refunded and abandoned ship early on). It functioned just enough to get players playing by featuring copy/paste dinos with bare minimum A.I., generic_fence, generic_path, some buildings, generic_breakouts, non-existent guests, a soundtrack, and some narrative and voice acting. Pretty much a glorified JW dino model viewer that kept the player busy enough to feel as if you were actually at a job. This was then followed by some statement that basically said that there would be continued development/support/improvements for the game for at least a couple years. This was somehow a $60 game upon release, that should've been a $20 game if not for the 'World' brand. From a mechanic standpoint, it barely operates, and even now about 6 months after release, despite updates, it's pretty much getting by on graphics, sound, and wishful potential alone. In other words, the developers should still be in "catching up" mode with the many buyers of their rushed-out-the-door game as far as I'm concerned, rather than charging more money for necessary mechanics to a poorly designed base game.

Maybe you got a different build of the game upon release than most? You and others seem to be 100% satisfied with your $60 purchase and 'FREE' updates.

I will say, however, that I greatly appreciate the day/night cycle. I give credit where its deserved for sure. Looks so beautiful.

Stuff like changing the personality of dinosaurs so they find certain situations more comforting isn't a requirement to play the game but it does fit perfectly with a new narrative all about the scientific machinations of a genius geneticist looking to play God ;)

I respectfully, but vehemently disagree there. The dinosaurs are the heart and soul of JWE, and they needed to have more options with their A.I. due to the design and nonsensical restrictions of the social/population/habitat recognition mechanics. There should never (ever ever ever....... ever!!) be a pricetag put on A.I., otherwise known as behavior traits. How that whole idea even happened and made it all the way into the pay-only DLC stage is baffling, to say the least.

With this simulation-style game, the player is always at the mercy of the A.I. There really isn't much control other than point-and-click going on here. The dinosaurs need to feel as alive and functional as possible, and whatever traits are coded into them along the way should always be free in an update to the players. Nobody is here because they think that the transport chopper is the best thing ever. It's all about the animals of the franchise and building beautiful parks.
 
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Just some context: I haven't played JWE since the Fallen Kingdom DLC was released. Just sitting on the game all this time waiting on improvements. Thrilled as anyone to be able to support the development of the game with my wallet, but paying more money so that my dinosaurs can have a few more behavior options is just insane. If some executive wants to get a DLC with hybrids thrown together and shipped out, fine. There's a small market for hybrids out there. Bundling much needed quality of life improvements to the base game with it? That's a BIG no no. I'm embarrassed that I even have to get online and point out this atrocity. :/




Alright, I'm going to make a large pizza for you. It may or may not have cheese, I haven't figured that out yet. I charge $9 for that size pizza...... thank you for your payment. I guess I'll give you the cheese for free... after all, it is advertised that way! That's what you expected, right? What, I gave you a medium size pizza? Well, I suppose that I could whip up another large size for you. Here you go... I went back and corrected that for you free of charge! Oh, you would like that pizza heated up to a crispy, golden deliciousness as well?... That's just another $3. Thank you so much for supporting my business! Enjoy! :p



... ???



To the bolded: That is exactly my thoughts. Thanks for actually taking the time to read the OP.



Free updates?

Delivering more accurate sizes to the animals (3 large theropods, and 1 medium theropod only)? Bug fixes? Basic functionality stuff? Mechanics that were advertised (but most importantly, expected) several months before the game released? What else am I missing?

Those were important/necessary updates. Why the word 'FREE' is being thrown around with fixes and necessary improvements to the base game is way beyond me...

And while the comfort genes may go a ways to "break the game" for some players, those should've been rewards for putting up with never happy dinosaurs and Five starring the Campaign or Challenge Mode of the game. They were much needed quality of life options for the main attractions and offer more flexibility and customization to a game that has almost none.




This is not the same thing. Apparently, this game had a very rushed development cycle to meet some release date of the latest film. Upon release of JWE, I would say that it was around maybe 25% of a game of its genre (which explains why so many refunded and abandoned ship early on). It functioned just enough to get players playing by featuring copy/paste dinos with bare minimum A.I., generic_fence, generic_path, some buildings, generic_breakouts, non-existent guests, a soundtrack, and some narrative and voice acting. Pretty much a glorified JW dino model viewer that kept the player busy enough to feel as if you were actually at a job. This was then followed by some statement that basically said that there would be continued development/support/improvements for the game for at least a couple years. This was somehow a $60 game upon release, that should've been a $20 game if not for the 'World' brand. From a mechanic standpoint, it barely operates, and even now about 6 months after release, despite updates, it's pretty much getting by on graphics, sound, and wishful potential alone. In other words, the developers should still be in "catching up" mode with the many buyers of their rushed-out-the-door game as far as I'm concerned, rather than charging more money for necessary mechanics to a poorly designed base game.

Maybe you got a different build of the game upon release than most? You and others seem to be 100% satisfied with your $60 purchase and 'FREE' updates.

I will say, however, that I greatly appreciate the day/night cycle. I give credit where its deserved for sure. Looks so beautiful.



I respectfully, but vehemently disagree there. The dinosaurs are the heart and soul of JWE, and they needed to have more options with their A.I. due to the design and nonsensical restrictions of the social/population/habitat recognition mechanics. There should never (ever ever ever....... ever!!) be a pricetag put on A.I., otherwise known as behavior traits. How that whole idea even happened and made it all the way into the pay-only DLC stage is baffling, to say the least.

With this simulation-style game, the player is always at the mercy of the A.I. There really isn't much control other than point-and-click going on here. The dinosaurs need to feel as alive and functional as possible, and whatever traits are coded into them along the way should always be free in an update to the players. Nobody is here because they think that the transport chopper is the best thing ever. It's all about the animals of the franchise and building beautiful parks.

I am very thankful that I don't seem to be the only person who thinks like this. I want to love this game so very much, but it is so deeply flawed down to base mechanical level that I have ever shrinking faith in the game.

In all honesty I can't help but get this passive aggressive vibe when basic (HIGHLY REQUESTED) A.I. changes are locked behind a paywall. Especially when the justification is paper thin.
 
There should never (ever ever ever....... ever!!) be a pricetag put on A.I., otherwise known as behavior traits. How that whole idea even happened and made it all the way into the pay-only DLC stage is baffling, to say the least.
In all honesty I can't help but get this passive aggressive vibe when basic (HIGHLY REQUESTED) A.I. changes are locked behind a paywall. Especially when the justification is paper thin.

I have to disagree that what you're talking about is a change to the AI. The AI change - herding - came free to the base game. (What you're talking about is finer options to change dinosaur requirements. That's nothing to do with AI).

In the DLC, if you can change a T-Rex to live in a freakishly small enclosure, the operative word there is 'freakish' (like Dr Wu himself). In other words it's an abnormally low housing need, altered through enhanced hybridisation.

The behaviours - once you reach whatever trigger - are no different to the base game though.
 
I am of the opinion that the new comfort genes should have been included in the free 1.5 update. It is not new content, it is an improvement of what was there. It's as if they charged for herding or sleeping.

Obviously the Dr.Wu campaign, with its new dinosaurs and plot must be paid and I gladly paid it to be new content and not an improvement of what already exists.

Anything to pay for an added quality seems fine. However, I can not agree that gene improvements can only be enjoyed by paying. To my surprise I was very happy to know that the challenge mode of the 1.4 update was free. That's why I do not understand something as simple as the new genes are paid. It seems contradictory to me.
 
Well they use workhours with every update, so I can totally understand why they would like to be paid for their work... I don't wanna work for free either. Don't know about you.

At the end of the day, they are a business. And it's only 15$. That's like two pizzas. Won't bankrupt anyone... If you have a firm principle of not buying DLC's, that's your call mate. But it's not like Frontier owe us anything. The fact that they keep improving the game is incredible... Not many companies will put in the time and money, to satisfy their customers like that, after a release.

Almost every company supports big games like this a a lot after release. Just look at the attention the most populare games get with patches, free content etc.
I was so hyped for this game and really, really, really wanted it to be good. And in the beginning it kinda was, but after a couple islands and no varity, cosmetics, different buildings and horrible dino AI just get's boring. It all looks the same, and im starting to feel 12 months later it still does.
 
Looks like the (free) new patch on thursday contains this:

"Toggle to disable specific requirements for dinosaurs such as population, social and habitat; now you won't need to worry about your Ankylosaurus needing some alone time!"

Seems like all's good then?
 
Alright, I'm going to make a large pizza for you. It may or may not have cheese, I haven't figured that out yet. I charge $9 for that size pizza...... thank you for your payment. I guess I'll give you the cheese for free... after all, it is advertised that way! That's what you expected, right? What, I gave you a medium size pizza? Well, I suppose that I could whip up another large size for you. Here you go... I went back and corrected that for you free of charge! Oh, you would like that pizza heated up to a crispy, golden deliciousness as well?... That's just another $3. Thank you so much for supporting my business! Enjoy! :p

If that's what's stated on the menu, I can't say a damn thing... And if your pizza place had this concept all along, there's no problem. You can't tell people how to run their business, if it's according to law. If you don't like it, don't buy it and move on...

So again, did Frontier promise you before buying, exactly how the game would be? No. You could wait for the release, look at gameplay videos and all that before buying. Like I could read a review of your "pizza establisment". If I just purchase something with my eyes closed, there's a possibility I'll be dissapointed. That's life. And it's not like anybody uses their lifesavings on a game. It's affordable.

I personally have no problem supporting people that work their butts off to provide video games etc.

And to be honest, it was a horrible example. Haha. First of all, a pizza marinara can be incredible. So I wouldn't be too dissapointed if you lost the cheese... But you decided to go for it, which is totally fine, and I didn't even get to pay extra! And you'll throw in a large pizza for only 3$? GREAT DEAL if you ask me... I bet you look at the glass half empty instead of half full.
 
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OP loves feta. OP thinks feta is the bestest ingredient on pizza and it must always be there, otherwise "poor pizza design."
OP orders a Hawaiin pizza, which doesn't come with feta.
OP asks for feta, and when the bill arrives, is upset because they are being charged for the feta.
In OP's mind, the feta SHOULD have been there in the first place, and thus how dare the pizza place charge for it. As a result, because the pizza place is WRONG and op is RIGHT, the feta must be free.

Replace pizza with JW:E and feta with some feature in the DLC, and it kind of works.. but honestly, that pizza analogy is just terrible. lol
 
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OP loves feta. OP thinks feta is the bestest ingredient on pizza and it must always be there, otherwise "poor pizza design."
OP orders a Hawaiin pizza, which doesn't come with feta.
OP asks for feta, and when the bill arrives, is upset because they are being charged for the feta.
In OP's mind, the feta SHOULD have been there in the first place, and thus how dare the pizza place charge for it. As a result, because the pizza place is WRONG and op is RIGHT, the feta must be free.

Replace pizza with JW:E and feta with some feature in the DLC, and it kind of works.. but honestly, that pizza analogy is just terrible. lol

EXACTLY.
 
Why have I lost the ability to multi-quote all of a sudden... ?


Anyway, let's examine a little. I think that I need to discern the difference between a "rushed" design choice, and a "poor" design choice:

Rushed design choice: Perhaps the most glaring one to a lot of buyers, are the copy/paste dinosaur species -- and there were 48(!) in the beginning with the deluxe edition and the FK DLC. A template seemed to have been drawn for "Large theropod", "Ceratopsid", and "Stegosaur", etc., and then the other 3/4 of species were copied from those templates, or "splashing onto the canvas", to meet an apparent deadline. Quantity, or "more toys in the toy box", won out here.

Poor design choice: A conscious and calculated effort to place specific values and unnecessary restrictions on how the dinosaurs recognize the world around them. On the other end of this, a remedy was created to make most of those unnecessary problems go away. Result - PROFIT! It's a tried and true business model for sure. AKA, "We'll charge you more for a solution to the problem that we created".


@Guilherme - when you replied "I agree", you quoted the wrong message. It was supposed to be the OP you quoted! I though that we were a team. :p


BionicMeatLoaf replied:
"I want to love this game so very much, but it is so deeply flawed down to base mechanical level that I have ever shrinking faith in the game."

"[...] basic (HIGHLY REQUESTED) A.I. changes are locked behind a paywall. Especially when the justification is paper thin."

Yeah, we're in the same boat then. T.rex having the option to share an enclosure with another T.rex without a death battle ensuing was one of the more highly requested suggestions since the first week of launch. The devs had no problem allowing Spinosaurus to co-exist with another for free, but T.rex and Allosaurus (historically documented as being more social, and in film canon) were somehow decided to be pay-only. The forest/grassland system was another big complaint. Basically, the feedback was taken and was used against the players, in this case, which resulted in a form of "low blow", imo. :/


Winterwalker replied:
"I have to disagree that what you're talking about is a change to the AI"

Whether it was a change, or an addition to the A.I. doesn't matter. The comfort genes are a form of Perception Inputs/Outputs that gave the dinosaurs much less restrictive recognition mechanics, which all falls under the Behavior Traits umbrella.


Parritron replied:
"It is not new content, it is an improvement of what was there. It's as if they charged for herding or sleeping."

"Obviously the Dr.Wu campaign, with its new dinosaurs and plot must be paid"

Agreed on both. The Dr. Wu storyline with the 3 hybrids should have been its own isolated pay-only DLC for players that like those creatures. And I would have made Olorotitan and Troodon available in a separate paid 5 dinosaur set, or something. How this DLC was bundled didn't seem to take into consideration that there are A LOT of players that despise the concept of "Stegoceratops" and the like. "But hey, we've got pay-only genetic modifications as well to help do away with all of those complaints that have been received during the first few months. We're so happy for your feedback and continued support. <3<3<3"


@Funderbunk - the toggle to disable option with the 1.6 Update only works for the 1 sandbox island. It's great for lolly-gagging about on sandbox mode because it's pretty much unlimited comfort, but it's still a limited access version of the comfort genes. It doesn't help anyone that hasn't paid $15 that's going through the Campaign and Challenge modes. So, it's still a big problem for players that refuse to pay for behavior recognition mechanics.


@MarcWP and r0ckhat - The example that I used and how I used it with pizza doesn't matter. That was just for silly fun anyway (and no, the additional $3 charge was to have a hot large pizza, not an additional large pizza). In the end, there are certain expectations that people have whether it's going to a restaurant or what they're getting out of a $60 video game. In JWE's case, it was advertised with having, or implied to having, specific mechanics and implied to be a successor to JPOG, which was misleading. Many were expecting JWE to function on at least the same base mechanical level and feature attention to individual dinosaurs similar to what JPOG was released with out of the box. Now that a basic form of herding and sleeping have made it into the game, Frontier have technically delivered as advertised. Does that mean that players should stop having more expectations for things such as inter-active guests/more advanced guest management system? The blueprint and the groundwork to make this style of game fun, highly re-playable, and enjoyable had already been laid out many years before with previous zoo and dino theme park building/management games, after all.

Other than that, a statement regarding the post-launch development of the game was made. That's the only reason that I've still been sitting on JWE all this time (with my 7 hours played file). If the release day game was stated as being "final", then I would have requested a full refund months ago and never looked back, as would have another very large portion of the current player base.


MarcWP replied: "If you don't like it, don't buy it and move on..."

That mentality works if JWE was released as 'completed' back in June. Then we know all of what we got. By 2 years from now, the developers will hopefully have made some drastic improvements to the overall game, so there's still a lingering hope there. My concern is at what price when all is said and done ($200-$300... ?). As it stands now, it's like I gave someone a full weeks (5 days) wage up front, but got 2 days of work out of them before they were attempting to hit me up for more money and not knowing if I would be getting the remaining 3 days or not. The devs still owe the players, as far as I'm concerned, so I suppose there is some degree of entitlement there. But, that's not the same as being an "entitled gamer".

Sorry, I'm not a "Gold-Star Badge" Frontier defender, or a "paid shill", and it's getting a bit tiresome with some of the culture telling people that paid $60 for a far-from-finished game to "move on if you don't like it". They got a lot of people's money and anyone has a right to have concern and complain about it, even if it's some insignificant "first world problem" in the grand scheme of things...
 
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