What is their to communicate beyond: here is the cheat tool, make it stop working. It is not like the 'protester' has super secret info; all he knows and has can be known and had by all in a few minutes. And FD has been pointed at it over and over and over for month after month after month. There is only one thing left now, and that is for FD to fix this. We cant help beyond reminding them it is still a problem and we haven't forgotten.
Our group has some reasons to believe that FD did not have access to the latest version of the hacker tool when SDC/OA etc. (re-)raised this topic a few weeks ago.
So, since this guy clearly
does have access to that, I thought it would be good for him and FD to run some reproduceable tests. So, let FD and him pick a random quiet system, or maybe they can even move him "magically" to some test system they have, and start running tests:
1. Start with just normal game: do journal log checks, and see what FD sees on the server end
2. Now add the shield hack, and see if this shows up anywhere in journal logs or on the server, any anomalies from #1
3. Try the other hacks, wake while mass locked, etc. and see why the game lets it happen
4. They could patch a version of the game specifically for the programmer to get more debugging info out (probably would just be a switch, i'd imagine some debug log capability is already in the game)
Of course, the protester should also hand-over a copy of the tool and where he got it, so FD can track updates to the tool.
FD, I am pretty sure,
can't fix this with their current approach of reacting to reports, but not doing any real effective detection of their own. Whether for hack or for bots. So, they need to go pro-active. Whether this is through logging, added checks in the code, behavioral analysis, etc. Especially behavioral analysis seems to be something they don't want to do. Check for each jump what the jump range is, and if it exceeds the ship's capability, flag the account (include whether source system was neutron or white dwarf of course). You don't have to catch
everything but if you either can 1) catch
some type of usage or 2) at least flag accounts for manual follow-ups, we've come a long way from where we are now.
I know for a fact their tracking leaves a lot to be desired as my group has had more success identifying botting accounts than FD has.