I haven't done game development, but I have done comms work, sys admin, process development, project management, some app development, and a little bit of PR/marketing/sales. I appreciate the CMS' efforts. I'd NEVER fault Fdev on the quality of their game, and even though the frequent bugs are frustrating, I can't fault them of those either because I can barely begin to the fathom the complexities of the coding that goes into the creation and maintenance of a game as intricate as ED. I am even more amazed today than I was when I first saw the game in action back in October 2015. I've been playing it all along, finding new reasons to be amazed almost daily. I love the game, and don't want that fact to be misconstrued.I feel for anyone who works in communications for any company, not just enterntainment/gaming.
It's a tough and thankless job, but that's the business
All I'm saying is, based on the work I have done in process dev, app dev, project management, and marketing, I have learned that consistent, predictable, and reliable communications go a long way in customer relations. If I'm going to miss a dead line, I explain why and set a new deadline. I check in every two weeks with a short status report. I address questions with candid answers whenever I can. I don't make the customer wait until they feel compelled to ask me for details. I stay in front of their desire to know. As a result, I typically keep their business regardless of how badly (or how often) I bust a deadline.
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