Do not buy a Vive.

[Ianus]

Simple title.

One of my base stations died after 3 days of use and I tried Vive chat support. The dude basically told me to f* off when I asked for a replacement lighthouse. 'Please contact your retailer about a refund'. You would think being the most expensive VR by far that it would have top notch support and design. I then contacted Amazon and they instantly offered to send me a replacement system next day delivery (before I even ship back the defective system).

Not sure if I should take the replacement system or use the refund for a cheaper (and better supported) VR unit.

 

[TieKnee]

Vive is excellent, used since it first came out then bought the new one when it came out... never had any issues, always worked perfectly... take the replacement, you wont get a better one , which is a personal opinion of course.
good luck to you in getting the tower fixed .

 

[Ianus]

Vive is excellent, used since it first came out then bought the new one when it came out... never had any issues, always worked perfectly... take the replacement, you wont get a better one , which is a personal opinion of course.
good luck to you in getting the tower fixed .

I am hoping this is just a fluke. What burns me is the way I was treated by chat support.

 

[Nighteyes]

In HTC's defence, if you're in the UK then your contract is with the seller, not the manufacturer. You should have gone to them first.

 

[xzanfr]

Simple title.

One of my base stations died after 3 days of use and I tried Vive chat support. The dude basically told me to f* off when I asked for a replacement lighthouse. 'Please contact your retailer about a refund'....

EDIT: Ninja'd!
It sounds like they badly handled the call but they were right (assuming you're in the uk or a country with similar consumer laws).
You have a contract with the retailer for them to supply something that is of sufficient quality and lasts a reasonable length of time. You don't have a contract with the manufacturer, Amazon do.

Amazon are obliged to send you a replacement however if it breaks again then Amazon will need to refund you the cost.

Sometimes you need to remind Amazon & other retailers of their obligations however I found Amazon to be on the ball - I've just gone through this process twice for a spade and a fitbit when both of the respective manufacturers wouldn't do anything despite, in the case of the spade, having a 10 year guarantee.

Still pretty crummy of Vive support if they were rude, though.

 

[A D]

Off topic, but since we're discussing consumer experiences.

I purchased an OSVR headset online direct from Razer. It was cheaper than the Rift and HTC Vive at the time and wanted to try VR before spending too much. I had it for a few months and it was absolute rubbish - didn't track properly, lenses susceptible to dust and scratching, plastic components breaking, etc. I requested a refund because there was no way I could use the headset and replacing it was not going to help. Razer took several months to deal with the request and eventually declined a refund even though it was under warranty and Australian Consumer Law entitled me to a refund. It would only replace it.

I was so p**sed with Razer I told them to stick the replacement - childish, but that's how bad the headset was. I haven't and will not buy another product from Razer again regardless of price or quality. I figured, if that is the way they treat their customers I don't want anything to do with the company and I'm happy tell others how bad the company is every opportunity I get.

 

[Ianus]

Off topic, but since we're discussing consumer experiences.

I purchased an OSVR headset online direct from Razer. It was cheaper than the Rift and HTC Vive at the time and wanted to try VR before spending too much. I had it for a few months and it was absolute rubbish - didn't track properly, lenses susceptible to dust and scratching, plastic components breaking, etc. I requested a refund because there was no way I could use the headset and replacing it was not going to help. Razer took several months to deal with the request and eventually declined a refund even though it was under warranty and Australian Consumer Law entitled me to a refund. It would only replace it.

I was so p**sed with Razer I told them to stick the replacement - childish, but that's how bad the headset was. I haven't and will not buy another product from Razer again regardless of price or quality. I figured, if that is the way they treat their customers I don't want anything to do with the company and I'm happy tell others how bad the company is every opportunity I get.

I have had tons of issues with Razer and their products, I stick with Logitech now. Almost every peripheral I use is Logitech. I even have a basic Logitech keyboard that has worked perfectly since I bought it like 7 years ago. I recently replaced my G600 mouse with another of the same type simply because it was only $20 after sale. The mouse has lasted me likely 3-4 years and still 'functions' except the left click is a bit spongy. Meanwhile the Razer Naga I had died after 1-2 years. The mic boom for my wireless Razer headset (a $300 headset) broke after 6 months of use.

 

[stripealipe]

"Please contact your retailer for a refund" sounds like common practice and "please f*ck off" doesn't resemble that whatsoever tbh.

 

[ziddan]

Ive heard VIVE support can be horrendous but i guess ive been lucky, had my vive since day1 back in 2016 and no issues other than the (diy fixable) touchpad issue on one of my controllers.

I even have a basic Logitech keyboard that has worked perfectly since I bought it like 7 years ago. I recently replaced my G600 mouse with another of the same type simply because it was only $20 after sale. The mouse has lasted me likely 3-4 years and still 'functions' except the left click is a bit spongy.

Preach, im still using a logitech MX900 mouse from 2004ish, recently opened it up and fixed the two buttons because the springs had deformed so it would sometimes double click unintentionally but now it clicks as good as new again.
The underside of it has worn down so one cant even see where the slidy pads were supposed to go on one side, even though where were hard plastic lips around then and im starting the wear the label off, the label is in sunk area under the mouse which is now almost at surface level.
Im not one of those to use a metal or glass mouse pad either, im using one of the original blue with black border func mousepads with it.