Well, it was more than obvious that they had a massive problem that just kept getting bigger.
Stuck inside a square corner, surrounded by a jungle of spaghetti code hastily assembled by many different Coders over the course of 5 years - with a huge rattlesnake tail noone was left to seriously manage anymore, let alone fully understand.
(like literally playing the title "snake" on a huge screen for years and things inevitable getting tight - and inevitably at risk to seemingly fall apart)
On the "it's his firstborn" - keep in mind that's David talking (= advertising) to Investors.
If it was, one could process over "severe child neglect" in court with a 100% assured outcome of that case
Anyway, them dumping the old mess and re-booting key cornerstones from scratch and clean code is good news.
If that involves implementing modern build tools, Version Management and somewhat automated Test environments with QA sitting in the right place... they have a realistic chance not to repeat the past years.
PS.
It's very telling though that the Customers and Business Partners (Founders/Backers) only get to hear these things from 3rd party. Exceedingly poor Communication Strategy.
That Strategy deserves being scrapped and rebuild from scratch just as well.
