bought game downloaded it, verifified emal, game says to buy game?

I bought the game installed it (using steam) then it sent me a verification email. when I typed in the code was given this message ( please purchace/redeem Elite Dangerous to continue) I am new to steam. how to redeem?
 

and maybe:


(Because the Steam version changed in April you now have to log in via your Steam login - it is a pain - but it will work if you persevere.)

Good luck
 
I did a few days ago. I haven't heard back yet.

Did you get an acknowledgement email and can you view your ticket?

If no to those then the ticket either didn't get created (maybe a captcha issue) or you made a bug report which is not responded to so raise another one as the site says "up to 72 hours" at the moment but the acknowledgement email is immediate anyway.
 
Did you get an acknowledgement email and can you view your ticket?

If no to those then the ticket either didn't get created (maybe a captcha issue) or you made a bug report which is not responded to so raise another one as the site says "up to 72 hours" at the moment but the acknowledgement email is immediate anyway.
Yes, I got a confirmation email. I'm on here in hopes I can find a solution in the mean time.
 
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