I appreciate you opening up the discussion for feedback however, Bo.
So, what I think is not appropriate here is the lack of humility demonstrated by Frontier (not their community managers). There is a strategy to releasing "Free" updates alongside paid for DLC. A number of publishers do it and generally it's fine. It must work. But the content you mentioned are mostly fixes for problems the community has been speaking consistently about since the beta and flooding the issue tracker with. And if they're not fixes then they're features that were mentioned by Frontier before release that didn't make it into the game at launch and it was these features that in some cases helped inform our decision to purchase the game.
The beta was an opportunity for us to dive into a slice of the experience and a developer over there at Frontier reassured us that the lack of animal to animal behaviours/interactions/animations was down to them not being ready for the beta but they would be ready for the full release. But we've not seen that happen. We simply got more of them because we now have access to the complete roster of animals. The variety players expected and features that had been mentioned (such as something akin to a family tree and varied/unique animal markings and colours) isn't in the game and this patch seems to be addressing some of those things...judging from the patch notes. But the language used indicates this is something being done out of Frontier's pocket, it's a "free update" and it's new "content". But we paid for the game and we didn't ask for anything that Frontier didn't already communicate was going to be in the game.
After the last patch introduced more issues for players (the second time that had happened), I didn't think the first bit of communication from Frontier would be an announcement for content people had to pay for. Nor that fixes/tweaks made based on our feedback was also going to be announced as something you're launching alongside something we can purchase if we wish to. I would have wanted all of that separated, I do think it would have been better if Frontier said something along the lines of: "We've been working so hard to get these fixes out and more are on the way, please lend us your patience. We're really sorry about how the release has gone."
Thanks so much for taking the time to write your feedback! I do understand your feelings and your decision - as long as you are enjoying the game for yourself, that's what matters most!
There's two things I would like to rectify, as they did in fact happen:
1. "It would have been better if we had said something.... etc."
The team have, since announcement, been incredibly active and open about the game's development as well as the state of the game. Since Beta and launch, we have been helping players in threads (whether support or suggestions or Issue Tracker) and we have stated over and over again that we are working on fixes, improvements, and more updates are coming. There's really nothing more we can do in that regard, as fixes and improvements take time and team power to implement, get tested, and roll out. It's not something simple that just happens overnight, and we have constantly been open about that and asked for your patience. If you scroll through many forum threads or social posts you will find plenty of examples of us doing so.
Also, while of course we sympathise that players have experienced issues (hence the continuous updates), there have also been many players who have not experienced anything - for them the game works and they are perhaps/probably not as vocal on here - after all, the forums, Steam, and social media are often use to contact developers when you're experiencing issues. However I don't want to detract from the team's incredible hard work and ignore that this part of the playerbase exists too. So we do what we can for the ones experiencing problems, whilst also making sure everyone else can continue to have fun. I hope this makes sense
2. We've always been careful not to over-promise any features. I think there's a difference between expectations here: because a lot of us are excited about Planet Zoo, expectations were high - it also means that sometimes when we tried to hone in the conversation and explain why certain things aren't in the game or aren't possible, it'll fall on deaf ears
speculation is something that is great for everyone to partake in, but sometimes people read forums or threads and take the speculation for truth - creating false expectations of features or announcements that we cannot always rectify (simply because we can't be on all communication platforms at all times); this in turn could lead to disappointment, which would then be understandable, right? Of course! So we've always stated to only follow the official accounts, or the words of the Community Team, or other developer interviews. That way you will have the most accurate picture ahead of a game launch
Either way, I really appreciate your feedback and I do hope the free update will tackle some issues you've been experiencing! I can guarantee that the team have worked very hard to make those improvements, and I hope you can continue to enjoy your game and your animals. Please do continue talking to us and giving us feedback - it's very helpful.
❤