Refunds from one day to another... i hate this

i played planet zoo used 18 hours on my new artic zoo everything was great no problems whit the zoo, and i was earning good money, logged off and returned to the game 4 days later, now im loosing money big time, the ppl are just unhappy whit everything, and is refunding big time! i have used some time on the zoo trying to fix it, but its not possible, i feel i dont know whats happening, im a gamer, and know how to read the game, but this does not feel right how can this happen just by logging out?
 
Its the shops i have franchise with 4 habitats no shops or toilets and my guest happiness is 93%. No refunds no vandalism no red leaving guests no issues at all and im making a 20k profit constantly. My other franchise zoo has shops and i have droves of refunds caused by endless shop hunters as i call them.
 
Yep, sounds about right. I really wish they would fix this! I haven't played in upwards of 2 weeks because of this problem!

Nothing changed, but I logged in one day, and the guests were leaving with refunds after 10 minutes of shop hunting! So frustrating.
 
Its the shops i have franchise with 4 habitats no shops or toilets and my guest happiness is 93%. No refunds no vandalism no red leaving guests no issues at all and im making a 20k profit constantly. My other franchise zoo has shops and i have droves of refunds caused by endless shop hunters as i call them.


you might be right, i just startet over, and i cant get happiness up at all, its defficult whit the shops and toilets :(
 
I'm genuinely playing by testing at the same time I'm going to add shops today will let you know if vandalism and things go south see how it affects my finances. I'm going to keep my toilets separate from my shops this time around see if spacing them out improves guest movement over central hub style food courts.

Okay so I added two information kiosk at the entrance to my zoo and two sets of toilets. Added these at the start of January by June I have now had two vandalised speakers and I have guest leaving red which adds to my theory that guest facilities are bringing the negative AI as previously I only had two pickpocket incidents in the 8 game years without guest facilities.
 
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I'm genuinely playing by testing at the same time I'm going to add shops today will let you know if vandalism and things go south see how it affects my finances. I'm going to keep my toilets separate from my shops this time around see if spacing them out improves guest movement over central hub style food courts.

Okay so I added two information kiosk at the entrance to my zoo and two sets of toilets. Added these at the start of January by June I have now had two vandalised speakers and I have guest leaving red which adds to my theory that guest facilities are bringing the negative AI as previously I only had two pickpocket incidents in the 8 game years without guest facilities.


Would be really awsome to hear about your results :D
 
After adding the information kiosk and toilets my vandalism for that year was 6 incidents and pickpocketing rose from 2 in 8 years to 5 incidents in one year. Ive controlled the crime with wall mounted cameras.

They only cost 10 per camera whereas lamppost ones are 150 each. Im using only wind and solar power throughtout my zoo so no power running costs.

Also ive added benches and picnic tables along paths an viewing areas of zoo. Definitely use the picnic tables the happiness boost is incredible.

An also i would add path items in small numbers then wait as there seems to be a guest path mapping almost like the new additions are been added to a list of doable activities.

Caused massive bottlenecks around benches as it did with the kiosk. I think guest facilities are the same as a new habitat. Where its new and all your guests rush to it. After a while the game returned to normal.

With happiness i went from 92% down to 75% but once the novelty wore off an people used the kiosk and benches my happiness has risen back to 89%.

Im really worried about adding the food and drink facilities but ive prepared my zoo for the litter by getting bins around the zoo.

The game has very very complex mechanics.
 
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