I know, and I used to just assume thats how it worked here as well because its just common sense for anyone with any experience in a similar role*, lets just say my confidence isnt so high now that it is how it works at all but was trying not to sound bitter. And
part of the job spec I can understand, not the whole job spec, which some people dont seem to understand and want that personal communication from the early days which just isnt going to happen and isnt the role. I dont expect that at all, its nice when it happens and I watch anything from DB I can find but I dont expect it. It actually annoys me that DB seems apologetic in his recent appearances because imo most salt is caused by lack of comms from the people paid to communicate in the first place and because they only listen to or worse actively respond to narrow groups of people excluding others then it all blows up.....like the whole Hesperus and Discord fiasco and like a DDF or Player Council would.
*Common sense to me but my colleagues at first warned me not to until they learned / I proved it actually meant less work for me and less mess to clear up afterwards by channelling the feedback and responding early meaning I can do the rest of my job, the actual 99% of it, then they all started doing it
Problem was beforehand anyone new to the role got taught the old ways and it was just the way things were done, even though the same mistakes kept happening and then were blamed on the customer whining not the culture that ignored them and it was all completely avoidable....new people at Frontier seem to get taught to introduce themselves on the forums then never bother again - my perception and my opinion only. I keep hoping someone will break the mould and always welcome anybody who first posts here, streamer or staff or player for that matter.
